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Manager, Accounting

intercom.com Logo

Intercom

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Location:
United States , San Francisco

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Category:
Finance

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Contract Type:
Not provided

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Salary:

155000.00 - 180000.00 USD / Year
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Job Description:

Reporting to the Senior Manager of Accounting, this position will have the highly impactful role of helping develop a world-class accounting organization. You will collaborate on various areas within the accounting function (Month-end close, financial reporting, internal controls, etc.) and be able to work with the support of the Revenue, Finance, IT, and Legal teams. Your technical, operational, and process improvement skills will ensure the accounting organization is equipped for our next phase of continued growth. This is a high visibility role that directly impacts Intercom’s strategic initiatives to help prepare for the next stage for the company.

Job Responsibility:

  • Manage day-to-day accounting operations, ensuring meticulous compliance with U.S. GAAP, IFRS, internal policies, and external audit requirements
  • Coordinate, supervise, and review comprehensive month-end, quarter-end, and year-end close processes, including journal entries, reconciliations, and variance analysis
  • Collaborate with cross-functional leaders to ensure timely and accurate financial closes
  • Ensure proper functional currency determinations and expertly resolve complex worldwide FX accounting questions
  • Support external audit requirements for your areas of responsibility, including the adoption of new technical accounting guidance
  • Work closely with cross-functional teams to align on accounting policies and operationalize new, non-standard, or material accounting matters
  • Manage a team of two accountants, fostering their professional growth and development
  • Promote a culture of continuous improvement, operational innovation, and professional development within the accounting team
  • Assist with special projects, in-depth research, and supplemental reporting critical for the Company’s next stage of growth
  • Demonstrated experience with lease accounting (ASC 842 / IFRS 16) principles and practical application
  • Review and oversee stock-based compensation accounting (ASC 718), including close activities and equity-related disclosures
  • Evaluate cloud computing arrangements (ASC 350-40), ensuring proper capitalization and expense recognition in line with the latest guidance
  • Develop a working knowledge of internally developed software accounting, partnering with Engineering, GTM, and FP&A to ensure accuracy and compliance
  • Identify, implement, and optimize software solutions to streamline close processes and reduce manual work—including Lease Accounting software, Close Management and Flux Analysis tools, and Financial Reporting systems

Requirements:

  • Bachelor’s degree in Accounting or Finance
  • Minimum of 5 years progressive experience including leadership roles
  • Ability to challenge the status quo and leverage technology to build scalable processes
  • Excellent technical, analytical, and communication skills, both written and verbal, with strong attention to detail
  • Ability to conduct accounting research and analyze the impact of new accounting guidance
  • Strong operational experience including responsibility of managing close and other accounting functions/processes
  • High level of proficiency with Microsoft Excel and demonstrated experience in modeling and analysis and presentation creation
  • Strong attention to detail and pride in accuracy
  • A strong sense of ownership, “can do” attitude, and a bias for action

Nice to have:

  • CPA a strong plus
  • A mix of both public accounting and industry experience is a plus
  • Experience with a host of accounting software suites (NetSuite, Zip, FloQast, Expensify, Workday) a huge plus
  • Experience with managing people with a track record for coaching and development
What we offer:
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family

Additional Information:

Job Posted:
December 26, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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