Manager Account Services, CVS Health

CVS Health

Location:
United States

Category:
Sales

Contract Type:
Not provided

Salary:

54300.00 - 159120.00 USD / Year

Save Job

Apply Position

Job Description:

As the Manager Account Services, you will be the single point of contact of support & administration of Meritain products to achieve client satisfaction and profitable growth. You will need to be able to cultivate strong relationships with the Client, Client Management and Brokers. Also, you will work in close partnership with Sales & Client Management on complex issues and opportunities.

Job Responsibility:

Servicing your assigned book of business
Provide coaching and guidance
Leads process improvement initiatives
Develops customer strategies
Develops workflow enhancements
Participate in client finalist presentations as needed
Reply to customer’s inquiry within 1 business day
Create and maintain CMAT cases as outlined in policy guidelines
Acts as the single point of contact for client’s operational inquiries and escalated issues
Provides plan document interpretation and ensures the client’s questions are addressed
Conduct client portal training
Supports operational departments to enhance the member experience through improved workflows and process improvements
Identify opportunities that support account owners in developing and delivering strategic plans
Ability to handle high touch clients/brokers with limited support from senior or leader
Facilitates cross-functional solutions to service issues and works collaboratively with internal partners with limited leadership support
Anticipates questions and identifies root cause and overall impact
Identify, research, and take actionable steps to resolve client issues to reduce overall impact
Recommends team process improvements
Participates in assigned projects to support business strategy
Serves as an ambassador for Meritain with knowledge of its products and services, finding solutions which contribute to a client’s long-term strategies
Mentors staff and provides leadership support
Identifies gaps and solutions based on a broad view and understanding of the organization and downstream effects
Proactively partners with other operational departments on trends and implements solutions
Attend and engage in senior call/projects
Develop and maintain the quality of documentation housed on the CA LEAP site
Validates data integrity within CMAT
Minimal leader oversight needed

Requirements:

5 to 7 years of direct customer facing support experience in a similar role (Insurance Account management/Operational Customer Support/Product Owner)
3 to 5 years of Stakeholder management experience – experience with leading, creating and delivering executive presentations
Excellent communication and writing skills
Proficient with MS Office suite applications (PowerPoint, Excel, Teams, Word)
Serves as an ambassador for Meritain with knowledge of its products and services, finding solutions which contribute to a client’s long-term strategies
Ability to mentor staff and provide leadership support
Identifies gaps and solutions based on a broad view and understanding of the organization and downstream effects
Proactively partners with other operational departments on trends and implements solutions

Nice to have:

Prior leadership experience
Prior Meritain experience
Prior experience working with Salesforce, One-Note, DG claims systems, and CSI software

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 01, 2025

Expiration:
September 28, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Manager Account Services