Manager, Account Management, CVS Health

CVS Health

Location:
United States, Remote

Category:
Sales

Contract Type:
Employment contract

Salary:

54300.00 - 159120.00 USD / Year

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Job Description:

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues. At Aetna Mental Well-Being we are leading the industry in transforming mental well-being to deliver holistic end-to-end solutions that help consumers achieve their best health and be their best selves. We are seeking a highly motivated Account Management professional to support Aetna Mental Well-being and Resources for Living EAP product.

Job Responsibility:

Relationship management in building trust and rapport with primarily larger, national-sized clients
Delivery of superior client service by understanding client needs and business goals, managing expectations, resolving concerns/ escalations, and strong negotiating skills
Leverages a data driven and analytics-based mindset to develop and effectively execute retention, growth and forecasting strategies
Strong product knowledge of client offerings and awareness of market trends and competitor landscape
Develops productive and collaborative internal partnerships to create a comprehensive growth and service strategy
Consistently demonstrates Aetna Mental Wellbeing's value proposition and aligns it to clients defined success metrics and objectives
Proactively identifies cross-sell opportunities and ensures profitable revenue and growth to Aetna
Owns the customer lifecycle – from implementation to engagement strategies and contract renewals
Strong consultative and innovative approach to account management in supporting our clients
Works cross-functionally to provide voice of customer feedback and process improvement suggestions
Leads monthly, quarterly and annual performance reviews with a data driven approach to actionable insights and strategy
Implements, monitors and effectively communicates performance metrics and aligns assigned performance measures with client objectives
Uses sound judgement and seeks appropriate input from leaders and subject matter experts to inform decision-making
Engages in stretch assignments to serve on committees and workgroups to benefit our business
Serves as a mentor for junior colleagues

Requirements:

Minimum 5 years' client engagement and program success experience
Background in healthcare industry, preferably Behavioral Health/ Employee Assistance Programs (EAP)
Work experience in a defined client success/ account management role
Superior written, verbal and interpersonal communication skills
Track record of effective time-management and prioritization, and effective delegation of deliverables
Demonstrated success in consultative relationship management with larger, national sized accounts as evidenced by retention and growth
Leveraging analytics to guide account strategy, monitor performance metrics and KPIs, and proficient use of tools (Salesforce, Tableau, Power BI, or advanced CRM reporting)
Ability to critically think in high-pressure environments to resolve disputes and negotiate successful outcomes
Demonstrated strength in strategic plan development and execution
Strong financial acumen and negotiating skills
Bachelor of Arts degree or equivalent experience

Nice to have:

Demonstrated proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook)
Executive presence and strong presentation skills
Strong attention to detail, with a process and solution-oriented mindset

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
November 23, 2025

Expiration:
November 30, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Manager, Account Management