Manager, Account Management Job at Adyen (San Francisco)

Manager, Account Management

Location

Belgium , Waterloo

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Bachelor's degree required
Successful experiences in challenging environments (start-up, tech, retail, consulting) and in conducting business development activities working with cross functional partners
Strong commercial skillset with marketing acumen and entrepreneurship mindset with strong ability to think out of the box, take initiatives and a taste for challenge - an outside-in thinker
Analytical skills to understand customer needs, identify market perspectives, understand technological and data-based services, use sophisticated business cases and provides insight and analysis of market and customer business through profitability modeling, financial forecasting and competitive analysis
Ability to understand the new evolutions in technology and how to apply them to business
Self-starter/self-motivated with a natural ability to learn independently relying on the sources at hand and by seeking advice from the team
Excellent verbal and written communicator and influencer with strong negotiation skills
Team player with an ability to collaborate with all the internal and external stakeholders (technical teams, products teams, sales experts, legal teams etc…) with a strong problem-solving orientation
Fluency in English, French and Dutch is required

Job Responsibility

Overall responsibility for development and management of financial institutions, Fintech and merchants in Belgium and Luxembourg
Based on a profound knowledge of your customers business you will identify the relevant Mastercard services that meet your customer’s needs with as an end goal the achievement of your sales target
You will evaluate business opportunities in terms of impact and financial return
You will develop our business within existing and/or not existing customers and drive business development opportunities and innovative commercial responses in the markets delivering increased revenue and/or market share
You will supervise project execution, collaborating across all business functions, to assure a delivery that will exceed your customers’ expectations
You will be able to analyse data to identify new opportunities and/or to pursue your customers and their business rigorously

Fulltime

Manager, Account Management

We’re looking for an experienced and motivated leader to join our Account Manage...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

10+ years experience in account management, sales, consulting, or a related field
3+ years experience managing teams
Experience working with enterprise merchants / customers
Bachelor's degree
Full professional proficiency in English

Job Responsibility

Motivate team members and encourage creativity while understanding training needs. Provide coaching in areas including but not limited to: strategic account planning, contract negotiations, product roadmap discussions, and executive engagement
When needed, get involved in operational tasks, help build C-level relationships, and support the team in merchant escalation calls or critical negotiations
Hire, develop and retain diverse talent to support our commercial and strategic ambitions
Co-define and monitor Commercial OKRs achievement every year on a team and individual level. Report on performance and metrics at an executive level
Collaborate cross-functionally to communicate Singapore merchant needs and feedback to HQ, impacting Adyen’s product innovation and development, and delivering merchant projects
Drive initiatives and projects together with other AM Leads to strengthen our efforts towards automation, smarter usage of commercial tools and 'Account Management at scale' to achieve higher productivity and increased customer satisfaction
Create an inspiring and collaborative team environment with an open communication/feedback culture
Hands on management of key merchants.

Manager, Account Management

The Manager, Account Management is a key role in Denmark as we continue to build...

Location

Denmark , Copenhagen S

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Curious mindset with a strong desire to learn, develop, and grow
Relevant experience in structured account management, preferably within card‑based payments or the broader payments ecosystem
Experience from roles within the financial sector involving new payment offerings, card programs, or financial services is an advantage
Proven and successful track record in sales and marketing of products and solutions to financial institutions, issuers, acquirers, and/or merchants in the Danish market
Strong influencing, negotiation, and stakeholder management skills with the ability to drive initiatives independently
Superior interpersonal and communication skills, with the ability to structure, write, and present information clearly to internal and external audiences
Comfortable challenging existing paradigms in a constructive and diplomatic manner
Ability to operate successfully in a fast‑moving, international, matrixed organization across functional teams

Job Responsibility

Maintain primary responsibility for managing one or several strategic customer relationships within Denmark
Build strong, enduring partnerships with key stakeholders at customer organizations, positioning yourself as a trusted advisor
Develop a deep understanding of customer strategies, priorities, and organizational dynamics
Drive sales of new Mastercard products, services, and solutions across assigned accounts
Develop and maintain a robust sales pipeline and execute effectively to deliver commercial results
Identify and execute against mutually agreed objectives aligned to customers’ future strategies
Support customers in developing competitive payment offerings, including card programs, financial services, and new payment solutions
Contribute to revenue growth by identifying opportunities across issuers, acquirers, and merchants
Represent Mastercard with professionalism and credibility across all customer interactions

Fulltime

Manager, Account Management

We’re looking for an experienced and motivated leader to join our Account Manage...

Location

United Kingdom , London

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

3+ years experience in managing teams and building executive level enterprise relationships
5+ years experience in account management, business development, consulting, or a related field
Experience in enterprise payments and financial services and/or working within a SaaS platform or marketplace environment
Full professional proficiency in English

Job Responsibility

Motivate team members and encourage creativity while understanding training needs. Provide coaching in areas including but not limited to: strategic account planning, business and payments advisory, contract negotiations, product roadmap discussions, and executive engagement
Serve as a senior stakeholder, providing strategic and consultative advice to influence and fulfill the global payments strategy of our platform customers
Set clear individual and team goals focused on revenue growth. Report on performance and metrics at an executive level
Create an inspiring and collaborative team environment with an open communication/feedback culture
Recruit new team members in line with the Adyen culture and required skillset

Fulltime

Manager, Account Management

The Canada team is looking for a Manager, Account Management, where we have one ...

Location

Canada , Toronto

Salary:

141429.00 - 157142.00 CAD / Year

Uber

Expiration Date

Until further notice

Requirements

Minimum 5+ years of experience within Account Management or Sales
Previous Management/Team Lead Experience for at least 1 year, or a track record of high performance and a readiness to step into leadership
Previous experience on Client Facing Roles or leading teams with client facing roles
Previous Stakeholder Management Experience in a matrixed organization
Bachelor's degree

Job Responsibility

Lead a team of Account Managers responsible for driving merchant revenue and value on Uber Eats through deepening our partnerships, leveraging Uber Eats tools such as marketing and product adoption, as well as new and innovative initiatives
Guide and coach your team in the following areas: Book of Business (BoB) Management, Upselling marketing portfolio, Increase Membership Penetration, Client Facing Time & Deliverables (Business Reviews)
Work cross-functionally with our Sales, Product, Operations & Analytics teams to improve the Restaurant partner’s experience and achieve revenue targets
Localizing Strategy – Work with the leadership team across the Eats org to devise and execute the overall strategy for retaining and growing our SMB restaurant partner base
Drive selection - Build the best marketplace for consumers in your cities based on merchant selection

What we offer

You may be offered an equity award & other types of comp
You will also be eligible for various benefits

Fulltime

Manager, Account Management

We’re looking for an experienced and motivated leader to join our Account Manage...

Location

Netherlands , Amsterdam

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

3+ years experience in managing teams and building executive level enterprise relationships
5+ years experience in account management, business development, consulting, or a related field
Experience in enterprise payments, financial services, or experience from the merchant side is a plus
Bachelor's degree
Full professional proficiency in English

Job Responsibility

Motivate team members and encourage creativity while understanding training needs
Provide coaching in areas including but not limited to: strategic account planning, contract negotiations, product roadmap discussions, and executive engagement
Create an inspiring and collaborative team environment with an open communication/feedback culture
Serve as a senior stakeholder, providing strategic and consultative advice to influence and fulfill the global payments strategy of our merchants
Set clear individual and team goals focused on revenue growth
Report on performance and metrics at an executive level
Recruit new team members in line with the Adyen culture and required skills

Fulltime

Manager, Account Management

Human Interest is on a mission to ensure that people in all lines of work have a...

Location

United States , Lindon

Salary:

95000.00 - 110000.00 USD / Year

Human Interest

Expiration Date

Until further notice

Requirements

3+ years of leadership experience
Strong background across the 401(k) retirement product life-cycle
Demonstrated ability to manage account managers in a fast paced environment
Must be detail oriented, organized, ability to multi-task and work independently
Communicate with confidence, professionalism and empathy
Remain composed in high-stress situations and convey empathy for our customers and your employees

Job Responsibility

Communicate the strategy for service delivery for high-visibility and high-touch customer relationships across strategic and account managed teams
Understand short and long-term customer goals and objectives as they relate to revenue cycle management and Human Interest
Ensure that account managers are regularly communicating with assigned accounts, set expectations and negotiate priorities appropriately
Develop highly effective relationships across all departments
Proactively manage, measure, and track individual contributors' caseloads and performance, and manage accordingly
Recognize and resolve systemic issues to prevent them from repeating
Work with internal partners to document, track, and support compliance with service level agreements
Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new services, processes, and tools

What we offer

A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
Top-of-the-line health plans, as well as dental and vision insurance
Competitive time off and parental leave
Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
Lyra: Enhanced Mental Health Support for Employees and dependents
Carrot: Fertility healthcare and family forming benefits
Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
Monthly work-from-home stipend
quarterly lifestyle stipend
Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie

Fulltime

Manager, Account Management

We are seeking a leader to establish and lead our new Pooled Account Management ...

Location

Australia , Sydney

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

5+ years of experience in a customer-facing B2B role, preferably Account Management, Customer Success and/or Sales
Team leadership experience is a plus, but experience in mentoring, coaching, or developing others is equally valued
You have owned commercial targets: proven commercial edge, strong negotiation skills, good judgment, and consultative acumen
Strong leadership and interpersonal skills: you listen, show empathy, communicate effectively, and can convince when needed
You bring positive energy, and you’re not afraid to use humor to keep the work enjoyable and the team connected
You like thinking big picture and at scale, and you want to help shape our AM service level proposition
You have a genuine interest in and technical aptitude for our products and industry
You understand the importance of DEI and actively integrate it into your decision-making
You bring experience in hiring processes and identifying talent

Job Responsibility

Team management: You will build and lead this new team from the ground up, hiring and onboarding talented Account Managers and creating an environment where people can thrive. You will coach, support, balance workload, and keep the work fair and fun. You’ll create and maintain an inspiring and collaborative team environment with open communication and a strong feedback culture
Commercial target ownership and delivery: Targets are annual and achieved at team level, ensuring each member contributes at an individual level
Drive scalability initiatives and projects: Together with other global AM Leads, strengthen efforts towards automation, smarter usage of commercial tools, and "Account Management at scale" to achieve higher productivity and increased customer satisfaction
Lead the day-to-day: Step in when needed, whether on operational tasks, merchant escalation calls, or critical negotiations
Hire, develop, and retain diverse talent: You will be responsible for building the team in line with Adyen’s commercial and strategic ambitions, setting clear development paths as the team grows
Align and collaborate with internal teams: Work closely with Marketing, Sales, Partnerships, Account Management, and Operations to provide outstanding customer experiences

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Manager, Account Management

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Manager, Account Management

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Manager, Account Management

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Manager, Account Management

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