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Mastercard Logo Mastercard · Human Resources

Manager, Absence Management & Time Tracking Process Design & Optimization Lead (GBSC People & Capability)

India, Pune · Job Posted June 04, 2026
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Job Responsibility

  • Partner with People & Capability, HR Operations, Leave, Benefits, and Payroll leadership to support global absence management and time tracking process design and optimization initiatives
  • Enable and support the development, alignment, and use of absence, leave, and time tracking process flows and documentation to ensure clarity, usability, and consistency across regions while accommodating statutory, policy-driven, and labor law variation
  • Support leadership by defining structured global versus localized approaches, clearly articulating global standards, required controls, and allowable statutory or regulatory deviation
  • Function as a process design lead and trusted advisor for absence management- and time tracking-related policy updates, system enhancements, vendor changes, country implementations, and operating model changes
  • Partner with Product & Engineering to simplify, automate, and optimize absence management and time tracking processes, ensuring alignment with Workday Absence, Workday Time Tracking, and downstream payroll and benefits integrations
  • Support enhancement and implementation testing by developing use cases and executing user testing to validate that optimized process designs are viable and system-enabled
  • Leverage absence, leave, and time tracking performance metrics to identify trends, error drivers, compliance risks, and continuous improvement opportunities
  • Support cross-functional process alignment with Leave Administration providers, HR Operations, Payroll, Benefits, Labor Relations, Technology, and Risk & Compliance partners
  • Assess process impacts related to regulatory changes, workforce updates, acquisitions, and policy changes
  • support impact analysis, documentation updates, and stakeholder communications
  • Embed enterprise-first thinking with accountability for process integrity, compliance, and continuous optimization, while execution accountability remains with regional and in-country teams

Requirements

  • 7+ years of experience in absence management, leave administration, time and attendance operations, workforce management, or HR process design within global or shared services environments
  • Demonstrated experience designing and standardizing compliance-driven, global HR processes in matrixed organizations
  • Strong working knowledge of Workday Absence and Workday Time Tracking, or comparable absence and time/attendance platforms and vendor ecosystems
  • Solid understanding of statutory leave frameworks, labor regulations, audit requirements, and operational risk considerations
  • Strong analytical, stakeholder engagement, and influencing skills with the ability to translate strategy into scalable process solutions
  • Enterprise-first mindset with accountability for process quality, consistency, and continuous optimization
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