Manager 1, Technical Product Sales Support Jobs

Comcast Corporation

Location:
United States, New York

Category:
IT - Administration

Contract Type:
Not provided

Salary:

115915.27 - 173872.90 USD / Year

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Job Description:

FreeWheel Global Support is the service delivery leader in the Premium Video Advertising Management industry. We help Customers achieve success in the new TV ecosystem. Our team’s contribution is White Glove Service and our product is knowledgeable, empowered customers who champion the FreeWheel brand. The goal is the delivery of an excellent Customer Experience across the product suite. The Global Support team are first in line for actioning service excellence -- It is a job we take very seriously. We are searching for a Support leader for our ever diversifying and expanding Support talent incubator. The ideal Support Manager, Operations (SMO) will be a blend of effective team coach, skilled risk manager, and intuitive talent nurturer. This individual will have a demonstrable history of success in the services industry and a proven record of accomplishment of operational and developmental success. EQ is as important as IQ for this position.

Job Responsibility:

Develops and improves processes and procedures for service delivery team to ensure orders are entered and scheduled within defined SLAs
Works with internal and external customers to ensure a positive installation experience
Provides feedback and recommendations to the sales organization with regard to clean order submission to improve the efficiency of the service delivery operation
Hires, coaches and evaluates service delivery personnel based on performance standards
Evaluates performance data on key metrics and provides continuous performance feedback to team
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned

Requirements:

At least 2+ years of successful team management and direct leadership of creative problem solvers or
At least 4+ years Sr. Level experience with FreeWheel products and service delivery, preferably in a respected team environment
A bachelor’s degree or equivalent experience
Required background in computer software with preference toward SAAS (software as a service)
Advanced experience with a CRM (Customer Relations Management) ticketing system, i.e.. Zendesk, Great Plains, Service Cloud, Jira, ConnectWise, Autotask, etc.
Demonstrable experience understanding technical and engineering concepts, and translating them in simplified form
Experience hiring, training, and preparing junior team members for success
A service mind-set coupled with a deep need to solve problems
Must reside in Central or Eastern time zone - no exceptions
This position is not eligible for visa sponsorship. Applicants must be authorized to work for Comcast in the United States without a current or potential future need for sponsorship

Nice to have:

Candidates with advertising digital experience will be prioritized
Preference may be granted to candidates who have experience with the Beeswax product line

What we offer:

Paid Time off
Physical Wellbeing
Financial Wellbeing
Emotional Wellbeing
Life Events + Family Support

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Manager 1, Technical Product Sales Support