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We’re looking for a detail-oriented and collaborative professional to support product management initiatives across our Experience & Platform team. There will be a focus on assisted tools like Celestial and Einstein360. This role is ideal for someone who thrives in a dynamic environment, enjoys cross-functional collaboration, and is passionate about delivering exceptional digital user experiences.
Job Responsibility:
Experience Requirements: Convert business requirements into product requirements and user stories
define evaluation criteria for new functionality
Provide Design Feedback: Offer input on UI/UX designs based on user feedback and product objectives
Prepare for Launch: Assist in coordinating product launches, including testing, documentation, and communication
Support Product Development: Help define and prioritize features in collaboration with platform and design teams
Coordinate Projects: Track timelines, deliverables, and dependencies for product-related initiatives
Engage Cross-Functionally: Work closely with design, platform, and business teams to refine product features and ensure alignment with user needs
Analyze Opportunities: Identify product enhancements that align with business goals and customer feedback through testing
Monitor Performance: Use dashboards and reports to track product performance and user behavior
Collaborate with Stakeholders: Gather input and share updates with internal teams and external partners
Execute Tactically: Contribute to the implementation of product strategies and initiatives set by senior leadership
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Requirements:
Strong Communication Skills: Ability to convey complex information clearly and persuasively in both written and verbal formats
Collaboration Mindset: Experience working in inclusive, team-oriented environments and supporting junior team members
Adaptability: Comfort with evolving business needs and varied responsibilities
Problem-Solving Ability: Proactive approach to identifying and resolving product-related challenges
Analytical Thinking: Ability to interpret data and translate insights into actionable recommendations
Experience with Tools: Familiarity with product management tools (e.g., Jira, Confluence) and data visualization platforms is a plus
Education: Bachelor’s degree in Business, Computer Science, or related field
MBA or equivalent experience is a plus
Experience: 2–4 years in product management, business analysis, or related roles
Technical Acumen: Understanding of software development processes and agile methodologies
Data Skills: Ability to work with analytics tools (e.g., Tableau, Power BI) and interpret performance metrics
Industry Knowledge: Experience in [insert relevant industry, e.g., telecommunications, SaaS, digital platforms]
Certifications: Product Management or Agile certifications (e.g., CSPO, Pragmatic Institute) are advantageous
Relevant Work Experience: 5-7 Years
Nice to have:
Experience with Tools: Familiarity with product management tools (e.g., Jira, Confluence) and data visualization platforms is a plus
MBA or equivalent experience is a plus
Technical Acumen: Understanding of software development processes and agile methodologies
Data Skills: Ability to work with analytics tools (e.g., Tableau, Power BI) and interpret performance metrics
Industry Knowledge: Experience in [insert relevant industry, e.g., telecommunications, SaaS, digital platforms]
Certifications: Product Management or Agile certifications (e.g., CSPO, Pragmatic Institute) are advantageous