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Manager 1, Product Management - Experience & Platform

United States, Philadelphia 116120.42 - 217725.79 USD / Year · Job Posted January 26, 2026
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Job Description

We’re looking for a detail-oriented and collaborative professional to support product management initiatives across our Experience & Platform team. There will be a focus on assisted tools like Celestial and Einstein360. This role is ideal for someone who thrives in a dynamic environment, enjoys cross-functional collaboration, and is passionate about delivering exceptional digital user experiences.

Job Responsibility

  • Experience Requirements: Convert business requirements into product requirements and user stories
  • define evaluation criteria for new functionality
  • Provide Design Feedback: Offer input on UI/UX designs based on user feedback and product objectives
  • Prepare for Launch: Assist in coordinating product launches, including testing, documentation, and communication
  • Support Product Development: Help define and prioritize features in collaboration with platform and design teams
  • Coordinate Projects: Track timelines, deliverables, and dependencies for product-related initiatives
  • Engage Cross-Functionally: Work closely with design, platform, and business teams to refine product features and ensure alignment with user needs
  • Analyze Opportunities: Identify product enhancements that align with business goals and customer feedback through testing
  • Monitor Performance: Use dashboards and reports to track product performance and user behavior
  • Collaborate with Stakeholders: Gather input and share updates with internal teams and external partners
  • Execute Tactically: Contribute to the implementation of product strategies and initiatives set by senior leadership
  • Consistent exercise of independent judgment and discretion in matters of significance
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
  • Other duties and responsibilities as assigned

Requirements

  • Strong Communication Skills: Ability to convey complex information clearly and persuasively in both written and verbal formats
  • Collaboration Mindset: Experience working in inclusive, team-oriented environments and supporting junior team members
  • Adaptability: Comfort with evolving business needs and varied responsibilities
  • Problem-Solving Ability: Proactive approach to identifying and resolving product-related challenges
  • Analytical Thinking: Ability to interpret data and translate insights into actionable recommendations
  • Experience with Tools: Familiarity with product management tools (e.g., Jira, Confluence) and data visualization platforms is a plus
  • Education: Bachelor’s degree in Business, Computer Science, or related field
  • MBA or equivalent experience is a plus
  • Experience: 2–4 years in product management, business analysis, or related roles
  • Technical Acumen: Understanding of software development processes and agile methodologies
  • Data Skills: Ability to work with analytics tools (e.g., Tableau, Power BI) and interpret performance metrics
  • Industry Knowledge: Experience in [insert relevant industry, e.g., telecommunications, SaaS, digital platforms]
  • Certifications: Product Management or Agile certifications (e.g., CSPO, Pragmatic Institute) are advantageous
  • Relevant Work Experience: 5-7 Years

Nice to have

  • Experience with Tools: Familiarity with product management tools (e.g., Jira, Confluence) and data visualization platforms is a plus
  • MBA or equivalent experience is a plus
  • Technical Acumen: Understanding of software development processes and agile methodologies
  • Data Skills: Ability to work with analytics tools (e.g., Tableau, Power BI) and interpret performance metrics
  • Industry Knowledge: Experience in [insert relevant industry, e.g., telecommunications, SaaS, digital platforms]
  • Certifications: Product Management or Agile certifications (e.g., CSPO, Pragmatic Institute) are advantageous

What we offer

  • Paid Time off
  • Physical Wellbeing
  • Financial Wellbeing
  • Emotional Wellbeing
  • Life Events + Family Support

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