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Manager- Exceptions Management

americanexpress.com Logo

Amex

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Location:
Mexico , Mexico City

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Manager – Contract and Exceptions Management is responsible for Merchant and Network Policy Compliance across GMNS as documented in the American Express Business & Operational Policies (BOP), Global Merchant Services (GMS) Merchant Policies and other related policies. This role delivers the strategic direction, governance model, and risk posture for the contract and exceptions processes that protect the brand, enable partner confidence, and support sustainable business growth.

Job Responsibility:

  • Execute the global strategy for Merchant and Network Policy Compliance aligned to enterprise risk appetite and regulatory expectations
  • Govern compliance frameworks covering policy interpretation, enforcement, escalation, remediation, and exception management
  • Support and lead enterprise governance forums and councils, driving executive alignment, accountability, and decision-making
  • Provide oversight of compliance risk management, including risk assessments, mitigation plans, and control effectiveness to support contract and exception management
  • Oversee Network Participant performance monitoring and non-compliance actions to ensure consistent policy adherence
  • Create executive-level reporting and insights, leveraging data and analytics to identify trends, systemic risks, and improvement opportunities
  • Partner with senior stakeholders across GMNS, Partner Management, Risk, Technology, and Operations to balance growth, customer experience, and compliance
  • Anticipate emerging risks in network payments and partner operating models and proactively embed controls into policies and processes

Requirements:

  • Strong background in Business, Operations, Risk Management, Information Systems, or related fields preferred, either gained through graduate education or experience
  • 5+ years of experience with senior leadership accountability in policy compliance, risk management, governance, or audit, preferably within financial services or payments
  • Proven experience in operating or supporting enterprise-wide programs, governance councils, and senior leadership engagements in a global environment
What we offer:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Additional Information:

Job Posted:
April 06, 2026

Work Type:
Hybrid work
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