Manager - Wealth Sales Quality, HSBC

HSBC

Location:
United Arab Emirates

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC is seeking a Manager - Wealth Sales Quality EMEA to oversee regional sales quality (SQ) activities, ensure adherence to operating procedures, and provide wealth technical support. The role involves managing relationships, preparing and analyzing wealth sales outcomes, ensuring policy compliance, and delivering wealth training sessions.

Job Responsibility:

Regional Wealth lead covering the regional SQ activities, driving consistency and ensuring adherence to global Operating Procedure
To provide assurance that HSBC’s customers are treated fairly and are recommended products that are suitable for their needs and appetite for risk
To ensure that wealth sales are conducted and documented in line with HSBC policies and procedures as well as being compliant with respect to both local and external regulators, current legislation, Compliance and Departmental procedures
To provide wealth technical support and guidance to Sales Quality team in line with HSBC Global Operating Procedure and the regulatory environment
Identifying wealth related issues and risks and escalating them appropriately
Managing and enhancing relationships with appropriate internal contacts to ensure that best practice, issues, concerns and learning points are shared and fed back to appropriate parties
Identifying opportunities to continuously improve the service provided or process in place, referring to senior management where appropriate
Responsible for preparing and analysing the wealth sales outcome for the Region
Ensuring that SQ Operating Procedure requirements are met and reported
Managing the Mystery Shopping program within the country and region
Management and oversight of Group projects as delegated by the Head of Sales Quality
Deliver wealth training sessions to both Sales Quality and Sales teams
Managing programs, reporting results and trends to required local and regional forums
Ensure all areas of risk are considered, the correct remedial action taken, and processes changed where necessary

Requirements:

Graduation degree is a must – to secure a UAE Visa and Work Permit
Comprehensive knowledge of Financial Services/industry/wealth products/regulation
Strong decision making and people management skills
Good working knowledge of HSBC systems
Comprehensive knowledge and understanding of HSBC Sales Quality Standards, Sales Procedures and application in a holistic planning approach
Good organisational skills and the ability to prioritise required
Proficient with Excel and MI reporting tools, intermediate IT and modelling skills

What we offer:

Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
September 10, 2025

Expiration:
September 13, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Manager - Wealth Sales Quality

HSBC

Location:United Arab Emirates

Category:Banking

Contract Type:Employment contract