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The Manager, People & Culture provides operational leadership and strategic support for key human resources functions at Archway Community Services, including labour relations, recruitment and selection, job design and evaluation, performance management, Health & Safety and organizational change. Reporting to the Director, People and Culture, the Manager ensures the delivery of consistent, proactive, and compliant HR practices that support a positive, equitable, and high-performing workplace culture. The role is instrumental in fostering effective labour–management relationships, strengthening leadership capability, and aligning People & Culture programs with Archway’s mission, values, and collective agreements. The Manager works collaboratively with leadership, staff, and union representatives to support organizational effectiveness, mitigate risk, and drive continuous improvement across all HR functions.
Job Responsibility
Manages the day-to-day delivery of People & Culture services, including labour relations, recruitment, job design and evaluation, performance management, and policy implementation
Manages team workflow, assigns work, and ensures timely, consistent, and high-quality service delivery
Provides guidance to leaders on collective agreement interpretation, employment legislation, and HR policies
Supports collective bargaining preparation
Coordinates and supports grievance processes, investigations, and resolution activities
Supports job design and evaluation processes
Assists with leadership recruitment, workforce planning, and succession activities
Supports implementation of performance management processes
Supports the development, review, and implementation of People & Culture policies and procedures
Monitors compliance with employment legislation, collective agreements, and organizational standards
Identifies risks and escalates complex issues to the Director
Supports leaders and staff in adhering to occupational health and safety practices
Participates in incident reporting, investigation, and follow-up actions
Supports return-to-work and accommodation processes
Provides coaching and guidance to leaders
Supports implementation of organizational initiatives related to culture, engagement, and change
Requirements
Bachelor's degree in Human Resources Management or a related field of study and/or appropriate combination of education and experience
5 or more years of progressive HR experience, including at least 3 years in a leadership or supervisory role
Experience in labour relations (contract interpretation, grievances, collective bargaining support)
Experience in employee relations and workplace investigations
Experience supervising or overseeing disability/attendance management programs
Experience in recruitment, training, and HR policy development
Exceptional verbal, written, and active listening skills
Comprehensive knowledge of BC Employment Standards, the Human Rights Code, WorkSafeBC regulations, and collective agreements
Demonstrated expertise in labour relations, conflict resolution, and negotiation
Skilled in conducting fair, impartial workplace investigations
Proven ability to coach and support staff and leaders
High level of integrity, emotional intelligence, and professionalism
Deep commitment to advancing equity, diversity, and inclusion
Proficient in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint)
Strong understanding of Archway’s mission, vision, and values
Effective communicator and facilitator
Diplomatic and collaborative approach to problem-solving
Skilled in prioritizing workload and responding to changing organizational needs
Strong leadership and teamwork capabilities
Ability to work extended periods of sitting and screen/keyboard use
Ability to work in a demanding high-paced environment
Satisfactory Criminal Records Check
Nice to have
Experience in a social services, or a unionized environment
CPHR designation, or in progress
Experience in HR in a non-profit organization
What we offer
Three weeks pro-rated vacation in your first year
four weeks in your second year
Three pro-rated wellness days per year
Pro-rated sick leave days per year
Opportunity to exchange a statutory holiday for a cultural day celebration
Extended health and dental plan
Pension plan with employer contribution
Employee and Family Assistance Program
Access to online wellness resources
Free use of Archway’s wellness equipment
Great in-house training opportunities
Rewarding work in a positive and supportive environment