Manager - Guest Services I, Marriott Bonvoy

Manager - Guest Services I

Marriott Bonvoy

Location:
Mexico, Mexico City

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Manager position at The St. Regis Mexico City overseeing property operations and ensuring highest levels of hospitality and service. Serves as Manager on Duty and handles guest relations, service issues, and team leadership.

Job Responsibility:

Serves as property Manager on Duty and oversees all property operations
Represents property management in resolving guest related situations
Manages flow of questions and directs guests within lobby
Serves as Guest Relations Manager and handles tracking of service issues
Leads guest services teams
Maintains guest services and front desk goals
Ensures exceptional customer service
Implements projects and policies
Conducts human resource activities

Requirements:

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy

Additional Information:

Job Posted:
October 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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