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Manager – GTM Data Operations

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Confluent

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Location:
India

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking a Manager for GTM Data Operations to manage and support day-to-day Salesforce and GTM data quality workflows. This role is responsible for ensuring high-quality data across our GTM systems, resolving ticket escalations, and coaching a small team to deliver timely and accurate data support. This is a hands-on, operations-focused role that blends data quality management with team guidance. You’ll work closely with global stakeholders across Sales, Marketing, and Operations teams to keep our data clean, trusted, and actionable.

Job Responsibility:

  • Oversee daily data management tasks across Salesforce and related GTM systems
  • Support record-level data hygiene, validation, and cleanup tasks in Salesforce
  • Perform deduplication, field-level corrections, and basic data standardization using tools such as DemandTools
  • Handle ticket escalations and coordinate timely resolution of urgent or complex data issues
  • Execute bulk record updates, account ownership transfers, and data corrections based on ticket intake
  • Provide day-to-day guidance to a small India-based data support team
  • Monitor workload distribution and quality of task execution
  • Serve as the primary point of contact for questions, escalations, or rework on GTM data tasks
  • Model best practices for documentation, communication, and operational follow-through
  • Communicate with SalesOps, Sales, Marketing, and MOps teams on data issues and process handoffs
  • Coordinate across functions when records, attribution, or account routing issues arise
  • Help troubleshoot “gray areas” with practical problem-solving
  • Maintain and improve SOPs for recurring data workflows and ticket resolution
  • Contribute to knowledge base articles, internal wikis, or training docs for onboarding or cross-training
  • Lead in efforts to improve team efficiency and innovation

Requirements:

  • 5+ years of experience in Salesforce data management or GTM systems support
  • Experience with Salesforce standard and custom objects, especially Account and Opportunity structures
  • Hands-on experience with at least two of the following: DemandTools, Cloudingo, Data Loader, ZoomInfo, D&B, Clay
  • Strong Excel or Google Sheets proficiency for data review and transformation
  • Experience with triaging, escalating, and resolving high-volume operational tickets
  • Ability to explain technical data issues in clear, concise language
  • Demonstrated reliability and ownership in a team-oriented environment

Nice to have:

  • Familiarity with firmographic and technographic data workflows
  • Understanding of marketing attribution logic and GTM reporting impacts
  • Prior experience supporting US-based teams or working in distributed/global models
  • Exposure to tools such as BigQuery, SQL, or other BI/analytics platforms
  • Experience in a fast-paced environment with changing priorities and limited documentation
What we offer:
  • Remote-First Work
  • Robust Insurance Benefits
  • Flexible Time Away
  • The Best Teammates
  • Experience Ambassadors
  • Open and Honest Culture
  • Well-Being and Growth

Additional Information:

Job Posted:
January 29, 2026

Work Type:
Remote work
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