Manager – Fraud Risk Servicing and Strategy – Agentic Commerce Job at Amex (New York)

Job Description

The Agentic Commerce Fraud Risk team is looking for an energetic and high-performing Manager to drive innovation in fraud servicing and risk strategy. This exciting and critical position will be responsible for evaluating victim fraud risk and designing mitigation strategies for agentic commerce use cases. The role works very closely with Fraud Risk colleagues around the globe and with enterprise partners including Global Servicing, Labs, Enterprise Digital, Technology, and ensure we are doing it the right way.

Job Responsibility

Manage fraud losses for proprietary portfolio for Agentic Commerce
Designing victim fraud risk servicing strategies for agentic commerce use cases
Minimize Unprofitable Fraud Related Disruptions, with specific focus on Fraud Strategy Controls
Address Emerging Fraud Trends & Monitor Key Metrics to take Corrective Actions
Conceptualize and implement new variables which would help in reducing approved fraud
Partner with Global Servicing, Digital Labs, and other teams
Provide thought leadership for new agentic product integrations
Lead integration of new data sources
Establish KPIs and KRIs
Participate in new product development discussions as needed

Requirements

Undergraduate / master’s degree in science, Technology, Engineering, Mathematics, or Computer Science
Experience with data processing tools such as R, SAS, SQL, Hive, Yellow Brick, or Python is required
Understanding of statistical techniques related to data analysis and correlation
Ability to manage multiple requests and changing priorities and to work in a fast-paced dynamic environment
Proven track record of working proactively and independently to solve problems and drive results
Strong presentation skills to convey data and fraud insights to different stakeholders
Ability to build collaborative, trusting relationships
Strong project management and communication skills to work effectively in a team environment

Nice to have

Knowledge of machine learning algorithms is a plus
Working knowledge of fraud landscape and emerging fraud trends in the card space is a plus
Understanding of payment products, emerging technologies and competitive landscape is preferred
Experience/knowledge of Agentic Payments/AI preferred

What we offer

Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Amex - All Job Offers

Select Country

Manager – Fraud Risk Servicing and Strategy – Agentic Commerce

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Manager – Fraud Risk Servicing and Strategy – Agentic Commerce

Head of Card Payments & Network Partnerships, Managing Director

IT Training Lead

K Kitchen Representative

K Kitchen Representative

Restaurant Assistant Manager

Plant Operator - Crushing and Screen

Graduate Student Instructors

Shift Supervisor

Our AI answers in your language