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Lead and scale the Bangalore-based Credit Card & Centralized Sales Audit (CSA) team that supports US stakeholders by ensuring accurate, compliant, and timely processing of credit card transactions, chargebacks, PLCC/Dual card activities, sales audit validations, and related accounting entries
Deliver strong governance, RCA-driven issue resolution, and continuous improvement across all credit/CSA processes while supporting transformation initiatives and building a high-performing team
Requirements:
Lead a team of analysts and specialists supporting Credit Card Finance & CSA
oversee recruitment, onboarding, coaching, performance management, and associate engagement
Serve as the single point of contact for SLC/US stakeholders regarding service levels, cadence, escalations, and issue triage
Oversee endtoend Credit Card (PLCC, Dual Card, TPC) processes including settlement exceptions, chargeback research, dispute documentation, and financial impact validation
Govern Centralized Sales Audit (CSA) processes—sales data validation, exception clearing, transaction audits, and cross-system reconciliations
Ensure timely and accurate posting of journal entries, GL adjustments, subledger validations, and balance sheet reconciliations across credit/CSA workstreams
Review and approve RCA for variances, reconciling items, missing transactions, mismatches between POS/merchant/acquirer systems, and data integrity exceptions
Maintain clear documentation and version-controlled SOPs across all credit and CSA processes