Manager – Customer Insights & Research

• Partner with the MEGHNAD team to identify the types of insights that can be generated from customer data across calls, reviews, social media, and other sources
• Build standard methodologies for insight generation that can be reused and embedded into the MEGHNAD platform over time
• Synthesize customer voice data into clear, well-structured narratives and work directly with clients to present findings and consult on how to apply them to real business decisions
• Lead competitive research to track market trends, monitor competing products, and identify gaps and opportunities
• Own the Customer Insights function, set priorities, establish processes, and keep pace with developments in customer research and AI
• Hire and manage a team responsible for executing the day-to-day research and insights work

• 7–10 years of experience in Customer Research, Consumer Insights, Voice of Customer, or a related client-facing research or consulting role
• Ability to design research frameworks and draw actionable insights from customer data across multiple sources
• Strong communication skills with the ability to present findings clearly to both technical and non-technical audiences
• Comfortable working directly with clients, managing expectations and advising on research strategy
• Prior experience managing or mentoring a team, with the ability to hire and develop talent
• Comfortable with building a new function with a degree of ambiguity and independence
• Prior exposure to AI or NLP-based insight tools is an advantage

Prior exposure to AI or NLP-based insight tools is an advantage

• Be part of an AI company that is changing how businesses understand their customers
• Take on a role where your work directly influences the direction of a first-of-its-kind VoC platform
• Work directly with clients, consult on their research strategy, and see the real-world impact of your work
• Build a function from the ground up, define how it operates, and grow a team around your vision
• Work at the intersection of customer research and AI, and develop skills that are relevant across industries