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Full-time Management Coordinator position available with competitive salary. Work in a dynamic team on Northern Beaches, NSW. Northern Beaches Cleaning Services is a family-run business with over 10 years of experience and strong local roots. As a close-knit team, we value high standards, trust, and attention to detail, treating every home as if it were our own. We’re proud to support the Northern Beaches community and provide a positive, supportive workplace where quality always comes first. We are seeking an experienced Full-time Management Coordinator to join our dynamic team.
Job Responsibility:
Collect, organise and analyse operational data from client sites, including cleaning schedules, service records and performance reports, to support informed decision-making and service planning
Maintain and analyse supply and inventory data related to cleaning equipment and environmentally sustainable products to support efficient procurement planning and cost monitoring
Analyse client feedback, service completion data and relevant industry trends to identify patterns, risks and opportunities for service improvement
Prepare and analyse regular reports (weekly, monthly, quarterly and annual) summarising cleaning service performance, customer satisfaction levels and compliance-related data
Develop, maintain and improve data management systems to enhance the tracking and reporting of workforce scheduling information, job allocations and quality indicators
Monitor, analyse and report on cleaning performance KPIs across multiple projects, providing insights to support continuous improvement
Collect and interpret data relating to cleaning efficiency, response times and customer satisfaction to assist in optimising operational workflows
Provide data-driven insights and recommendations to management on operational efficiency, service quality and cost optimisation strategies
Analyse existing cleaning protocols, business policies and procedures and provide evidence-based recommendations for improvement
Compile and interpret information related to compliance requirements, workplace health and safety standards, and environmental sustainability obligations within cleaning operations
Monitor and report on compliance data associated with cleaning industry standards, including hygiene, disinfection and chemical safety requirements
Identify opportunities to enhance service quality and client satisfaction through systematic data analysis and reporting
Ensure accurate documentation and reporting processes are maintained in line with industry regulations and organisational requirements
Collaborate with marketing and administrative teams by providing analysed data and insights to align service offerings with customer expectations and promotional strategies
Coordinate the flow of operational and compliance information across internal stakeholders to support consistent and informed business practices
Requirements:
Over 1 year of experience in operational management
Strong analytical skills with experience managing and interpreting operational
Excellent communication and problem-solving
In-depth knowledge of industry standards, workplace health and safety, and environmental compliance
Ability to manage multiple tasks and prioritise
Proficient in data management systems, reporting tools, and Microsoft Office
A commitment to sustainability and high-quality service