Managed Services Team Manager – Supply Chain

• Provide guidance, direction, and leadership to a group of consultants through direct management of 3–8 Consultants
• Ensure delivery of Managed Services revenue and achievement of utilization and margin targets
• Foster a unified practice, avoiding siloed teams, and promote best practice sharing and skills development
• Continue to work directly with clients on Managed Services engagements, while focusing on leadership and strategic responsibilities
• Team Leadership & Development: Support the Managed Services SCM Team, ensuring each team member has a Personal Training Plan and access to mentoring and coaching
• Identify and address technical and non-technical training needs, driving both depth and breadth of team capabilities
• Recognize talent, manage performance, and handle disciplinary actions as needed
• Support recruitment, selection, and onboarding of new team members, ensuring robust processes and alignment with company best practices
• Deliver administrative line management tasks (e.g., holiday approval, sick leave) in line with company policies
• Consulting Delivery & Solution Design: Provides day-to-day functional support for SAP SSM within a managed services framework
• This includes resolving incidents and service requests, configuration changes, supporting end users and testing and deploying fixes or enhancements
• Delivers 2nd/3rd line advisory services to UK-based customers—many with global operations
• This includes providing process improvements, guiding customers in best practice, evaluating change requests and acting as a trusted advisor
• Actively engages with customers to understand business requirements and translates them into SAP solutions
• Problem-solving
• using own initiative to look for solutions and permanent fixes to recurring problems
• Collaborates with cross functional teams (SD, FI, ABAP, Basis) to troubleshoot and resolve complex issues
• Monitors SLAs and ensures timely resolution of tickets with high customer satisfaction
• Manages own workload and tasks independently, maintaining high standards of quality, productivity, and utilization
• Work with Service Delivery Managers to enhance customer relationships and ensure contracted services and deliverables are met

• Strong communication, influence, and leadership skills
• able to inspire and act as a trusted advisor
• Ability to make reliable decisions in complex environments and demonstrate gravitas and personal integrity
• Commitment to continuous learning and sharing expertise within the organization
• Minimum of 6 years hands on experience in SAP SCM processes
• with a proven track record supporting and configuring core SCM processes
• Deep understanding of key SCM functions: Manufacturing, Procurement, Inventory Management, Quality Management, Warehouse Management
• Practical experience in both SAP ECC and S/4HANA environments, with the ability to navigate and support each confidently, including Fiori
• Cross functional knowledge across FICO/ SD
• Working knowledge of SCM-related IDocs, including setup, monitoring, and troubleshooting
• Takes ownership of SCM solutions from initial analysis and design through to implementation, testing, and support
• Able to explain proposed solutions clearly and logically to both technical SAP users and non-technical stakeholders
• Customer-facing troubleshooting and analysis skills, acting as a liaison between business users and technical teams
• Proven ability to work independently in a remote, fast paced environment
• Ability and willingness to learn new technologies and skills quickly
• Commitment to high-quality service delivery, consistently aiming for customer satisfaction and value creation
• 10+ years of professional experience in SAP environments, with at least 6 years in supply chain consulting
• Cross-functional knowledge of logistics modules and experience with ECC WM and Basic EWM solutions
• Eligibility to work in the UK and willingness to undergo high-level security clearance are required

Experience in the life sciences or pharmaceutical industry is highly desirable

• Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements
• Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro-rated for part time employees)
• Free Fridays Initiative: Experience the unique perk of Free Fridays, granting you an additional 12 days off each year
• Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary
• Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%
• Income Protection: Gain peace of mind with our Group Income Protection plan
• Health and Well-being: Prioritise your health with our comprehensive Private Medical Insurance plan
• Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use
• Wellness Initiatives: Take advantage of our cycle to work scheme
• Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme