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Managed Services Storage Engineer

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Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Managed Services Storage Engineer. This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

Job Responsibility:

  • Operate, administer, and consult on storage infrastructure and Linux OS in line with ITIL standards
  • Provide technical input, solutions, and recommendations for deal pursuits and transformation projects
  • Deliver lifecycle support: planning, installation, monitoring, troubleshooting, patching, and de‑installation
  • Manage technical/service relationships with customers, vendors, and subcontractors
  • Resolve customer issues via phone, email, or remote sessions
  • reproduce issues in‑house
  • Perform regular follow‑ups with updates, recommendations, and action plans
  • Escalate issues to vendors per SOPs
  • lead technical escalations during crises
  • Collaborate with CoE/HW teams to diagnose and isolate complex issues
  • Maintain SLA compliance, case documentation quality, and operational metrics
  • Lead incident management across single and cross‑technology domains
  • Drive problem management: root cause analysis, trend analysis, preventive solutions
  • Independently prepare, review, implement, rollback, and test change records
  • participate in CAB
  • Apply patches/security changes, monitor compliance, and analyze compatibility
  • Ensure CMDB entries are complete and accurate
  • Conduct performance, capacity, and security audits
  • provide reports and recommendations
  • Deliver consulting support and training when required

Requirements:

  • Bachelor’s in Engineering (or equivalent) + 6–7 years in storage administration
  • Strong knowledge of Object, File, and Block storage
  • Expertise in SAN/NAS technologies (Ethernet/iSCSI, FC, FCoE)
  • Hands‑on with HPE storage (Alletra 6000, Alletra MP, Nimble, 3PAR, Primera, MSA)
  • Firmware and management experience on storage & servers
  • Linux OS (RHEL/SUSE) install, configure, administer, troubleshoot
  • Performance/capacity/security audit analysis and troubleshooting HW/OS issues
  • Strong written and verbal communication (mandatory)
  • Customer‑centric mindset, empathy, and negotiation skills
  • Self‑starter attitude, problem‑solving orientation, and innovation mindset
  • Ability to collaborate across technology teams and handle high‑pressure situations diplomatically
  • Achievement orientation with focus on SLA, metrics, and customer satisfaction
  • Flexible for 24x7 rotational shifts and weekends

Nice to have:

  • SAN/Storage, Linux, VMware VCP, Microsoft, ITIL certifications
  • ServiceNow familiarity
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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