Managed Services Service Delivery Manager Job at NTT DATA (Riyadh)

D365 Managed Services Service Delivery Manager

As a Managed Services Service Delivery Manager you can expect to… Serve as the p...

Location

United States

Salary:

Not provided

HSO

Expiration Date

Until further notice

Requirements

5+ years supporting or leading Dynamics 365 Managed Services engagements across Finance & Operations, Customer Engagement, or both
Experience serving as the primary delivery interface for enterprise or mid-market Microsoft platform clients
Working knowledge of managed services delivery models including support governance, backlog coordination, enhancement planning, and service review rhythms
Experience coordinating consulting activity across distributed delivery teams
Comfort operating in client-facing roles that require independent prioritization and ownership across multiple concurrent engagements
Ability to maintain delivery visibility without reliance on fully structured project-based schedules
Experience partnering with Account Management to support renewals and account stability
Working familiarity with Azure, Dynamics 365, and the broader Microsoft Business Applications ecosystem
Strong communication skills with the ability to engage effectively across business and technical stakeholders
Bachelor’s degree in Information Systems, Business, or related discipline preferred

Job Responsibility

Serve as the primary delivery interface and trusted point of contact for assigned Managed Services clients across Dynamics 365 Finance & Operations and Customer Engagement environments
Own the end-to-end managed services lifecycle for client environments, including support coordination, enhancement planning, optimization initiatives, and continuous improvement activities
Develop strong working relationships with clients and internal consulting teams to maintain delivery alignment, visibility into priorities, and long-term solution health
Coordinate delivery across multiple concurrent engagements, balancing competing priorities while maintaining consistent service quality and responsiveness
Partner with Account Management and Customer Care leadership to support renewals, account stability, and identification of opportunities to expand managed services support
Translate client priorities into coordinated consulting activity across functional and technical workstreams
Maintain visibility into engagement risks, timelines, support trends, and enhancement opportunities while proactively communicating status and recommendations
Collaborate with consulting teams to ensure support requests and enhancement initiatives are progressing effectively and aligned to client expectations
Support transitions from implementation to Managed Services and help establish durable delivery rhythms for long-term client success
Maintain delivery tracking across internal systems including resource coordination, financial visibility, billing readiness, and service performance indicators

Fulltime

Service Delivery Manager - Managed Security

HPE Operations is our innovative IT services organization. It provides the exper...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

5+ years of experience in managed security services, cybersecurity delivery management, or IT service management
Proven track record of managing complex client relationships and delivering managed services
Experience working with Security Operations Centers (SOC) or MSSPs is highly desirable
Should have managed a team of Cyber Security engineers including SIEM, Vulnerability, IAM, HSM, etc
Experience in at least 3 of the below products is desirable: Microsoft Sentinel with Copilot, Microsoft Defender including VA, Thales HSM & Cipher Trust Manager, CyberArk PAM, Nexus Smart ID

Job Responsibility

Oversee the end-to-end delivery of managed security services, such as threat monitoring, incident response, vulnerability management, endpoint protection, and other cybersecurity services
Ensure services are delivered in compliance with Service Level Agreements (SLAs) and established security frameworks (e.g., NIST, ISO 27001)
Monitor and measure the performance of managed security services, identifying areas for improvement and ensuring high-quality service delivery
Manage and coordinate teams responsible for delivering managed security services, including security analysts, engineers, and consultants
Collaborate with internal teams (e.g., SOC, engineering, compliance) to ensure seamless service delivery and resolution of client issues
Provide leadership, guidance, and support to team members, fostering a culture of accountability and continuous improvement

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Delivery Manager-managed Services

The Delivery Manager - Managed Services will lead the operational delivery of En...

Location

United States , Rockville

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree, or four (4) additional years of experience in lieu of a degree
Minimum 12 years of experience in IT project management, delivery leadership, enterprise IT team leadership, or delivery of professional IT services supporting Federal Government clients
Minimum 3 years of experience leading or coordinating cross-functional teams (e.g., engineering, operations, and service delivery) in mission-driven environments, with responsibility for delivery outcomes, prioritization, and stakeholder coordination
Minimum 3 years of experience across at least three IT disciplines such as infrastructure, cloud platforms, storage, application development, and operations or engineering services, with the ability to integrate solutions across domains
Minimum 3 years of experience contributing to or leading IT strategy development or execution, including the adoption or scaling of modern practices such as DevOps, infrastructure as code, and/or microservices-based architectures, with measurable impact on delivery speed, reliability, or operational efficiency
Ability to obtain a Public Trust
Must live within 60 miles of the client site in Rockville, MD.

Job Responsibility

Provide day-to-day leadership, team management, and oversight of project execution and service delivery for Enterprise Hosting services
Ensure Enterprise Hosting service delivery remains aligned with program objectives and customer priorities
Collaborate closely with direct reports, the user community, and government leadership to identify new hosting services and capabilities, including the resources required to implement and sustain them
Deliver clear and transparent communication on project timelines, resource needs, risks, and service status across organizational and technical boundaries
Establish and sustain a culture of continuous improvement, innovation, and value-driven service delivery across the Enterprise Hosting team
Work with technical leads and team members to manage and prioritize backlogs, translate customer requirements into actionable tasks, and validate completed work prior to delivery to the customer.

Fulltime

Service Presales Manager - IT Infrastructure Managed Services

We are seeking an experienced Presales Manager – IT Infrastructure Services, res...

Location

India , Mumbai

Salary:

Not provided

Inspirisys Solutions Limited

Expiration Date

Until further notice

Requirements

10–12 years of direct presales experience in primary sectors with a proven track record in business development
Bachelor’s degree in Engineering, Business, Marketing, Finance, or a related field. MBA preferred
Good understanding of IT Infrastructure technologies and services
Excellent verbal and written communication skills, with the ability to present to C-level executives and stakeholders
Strong analytical skills to assess sales performance, forecast revenue, and identify business growth opportunities

Job Responsibility

Stay updated on technology trends and market needs related to IT Services
Package new offerings to complement the existing offerings portfolio
Assess and repackage the current offerings portfolio for better market penetration
Interact regularly with the sales team to understand customer pain points in IT Services and suggest remedial measures that create business opportunities
Contribute expertise in preparing detailed responses to RFP/RFQ/RFI requests
Develop RFP responses by understanding customer needs and business requirements
Gather detailed requirements from customer RFPs
Engage in discussions with customers and stakeholders to seek clarifications on RFP requirements when required
Develop technical proposals with appropriate service design and solutions aligned with RFP requirements, while collaborating closely with sales and delivery teams for cost inputs and delivery planning
Respond to all requests for proposals and information requests

Fulltime

Service Pre Sales Manager - IT Infrastructure Managed Services

We are seeking a dynamic Services Pre-Sales Manager who stays current with techn...

Location

India , Mumbai

Salary:

Not provided

Inspirisys Solutions Limited

Expiration Date

Until further notice

Requirements

8–16 years of experience in IT services pre-sales
Bachelor’s degree in Engineering or equivalent is preferred
Postgraduate degree in Business Administration is a plus
Strong verbal and written communication skills
Strong understanding of service delivery methodologies, frameworks, and automation technologies
Proficiency in strategic, conceptual, and consultative selling
Flexibility, adaptability, and a proactive approach to customer engagement
Hands-on experience in building and responding to technical RFPs

Job Responsibility

Lead business development initiatives to open new accounts and achieve assigned services business targets across territories, accounts, or verticals
Stay abreast of technology trends and evolving market needs in IT services
Design and package new service offerings to complement the existing portfolio
Reassess and repackage current offerings to enhance market penetration
Work closely with the sales team to understand customer challenges and suggest effective IT service solutions
Respond to RFPs, RFQs, and RFIs with detailed, technically sound proposals
Develop RFP responses by analyzing customer requirements and engaging with stakeholders for clarifications
Build compelling technical proposals with appropriate service designs and solutions
Collaborate with sales and delivery teams to ensure alignment on cost structures and delivery commitments
Ensure timely and high-quality responses to all proposal and information requests

Fulltime

Manager Client Delivery - Audio & Visual Conferencing Managed Services

The Manager for Client Delivery in Audio & Visual Conferencing Managed Services ...

Location

Romania , Bucharest

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

8+ years’ experience in AV, collaboration, or workplace technology services
3–5 years in a managed services leadership or service management role
Proven experience delivering AV services in enterprise or global environments
Experience managing distributed teams and third-party vendors
Strong background in SLA-driven service delivery and customer support
Experience operating in ITIL-based service management environments
Bachelor’s degree or equivalent experience in Information Technology, AV / Media Engineering, Business or Service Management
German speaker

Job Responsibility

Own and manage client delivery for AV services, ensuring SLA, KPI, and contract commitments are met
Act as the primary escalation and relationship manager for AV service delivery issues
Coordinate delivery across engineering, operations, security, and governance teams
Lead service review meetings, operational governance forums, and executive updates
Oversee incident, problem, and change management processes for client environments
Manage service onboarding, transitions, and operational readiness for this contract
Drive continual service improvement, automation, and optimisation initiatives
Ensure alignment between client requirements and Audio and Visual Conferencing roadmap changes
Manage risks, dependencies, and service improvement backlogs
Ensure service delivery aligns with security, compliance, and regulatory obligations

Fulltime

Service Pre Sales Manager - IT Infrastructure Managed Service

We are seeking an experienced Presales Manager in IT Infrastructure Services is ...

Location

India , Mumbai

Salary:

Not provided

Inspirisys Solutions Limited

Expiration Date

Until further notice

Requirements

10-12 years of direct Presales experience in the Primary sectors with a proven track record of achieving business development
Bachelor’s degree in engineering, business, Marketing, Finance, or a related field (MBA preferred)
Good understanding of the IT Infrastructure
Excellent verbal and written communication skills, with the ability to present to C-level executives and stakeholders
Strong analytical skills to assess sales performance, forecast revenue, and identify opportunities for business growth
Knowledge of strategic, conceptual, consultative selling
Flexibility and adaptability with Pro-active approach to customer engagement
Experience in building and responding to RFP’s

Job Responsibility

Keep abreast on Technology trends and market needs around IT Services
Package new offerings to complement the current offerings portfolio
Assess the current offerings portfolio and repackage for better penetrations
Regular interaction with sales team to understand customer pain points in IT services and suggest remedial measures which can create avenues for business
Expertise in contributing towards providing detailed responses to RFP/RFQ/RFI
Develop RFP by understanding the customer needs and their business requirement
Gather detailed requirements from customer RFP’s
Discussions with customer and other stake Holders to seek clarifications on RFP if required
Arrive at technical proposal with right Service design & solution based on the RFP needs put together winning solutions in response to RFPs, working closely with sales and delivery owners for delivery imperatives and cost inputs and sales / delivery owners
Timely response to all Request for proposals & Information request

Fulltime

New

Service Delivery Manager, SMB

The Service Delivery Manager – SMB at T-Mobile is responsible for overseeing the...

Location

United States , Frisco; Various

Salary:

74400.00 - 134100.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Business Administration, Information Technology, or Related Field (Required)
4-7 years Managing service delivery for B2B customers, including overseeing multiple concurrent engagements and ensuring adherence to delivery models and timelines (Required)
2-4 years Coordinating with cross-functional internal teams and stakeholders to resolve delivery issues and drive accountability (Required)
2-4 years Implementing process improvements and proactively identifying and resolving service delivery flow issues to enhance customer satisfaction (Required)
At least 18 years of age
Legally authorized to work in the United States
Communication Ability to clearly convey information, manage customer expectations, and facilitate seamless transitions between teams to enhance customer experience (Required)
Project Management Skill in managing multiple concurrent service delivery engagements, ensuring adherence to standardized processes and timelines (Required)
Problem Solving Proficiency in proactively identifying, analyzing, and resolving delivery flow issues to safeguard throughput and customer satisfaction (Required)
Cross Functional Relationships Ability to coordinate and collaborate effectively with internal teams and stakeholders to drive accountability and resolve blockers (Required)

Job Responsibility

Oversees the execution of standardized B2B service deliveries to ensure consistent and high-quality outcomes for small and medium business customers
Manages multiple concurrent service delivery engagements by maintaining strict adherence to established delivery models and timelines
Identifies and resolves delivery flow issues proactively to safeguard throughput and enhance customer satisfaction
Coordinates closely with internal teams and stakeholders to drive accountability and resolve blockers efficiently
Communicates clearly and manages seamless transitions between delivery phases to directly enhance the customer experience
Monitors and reports on service delivery performance metrics to ensure operational excellence and continuous improvement

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

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Managed Services Service Delivery Manager

Job Description

Job Responsibility

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