Managed Services Pre-Sales Consultant Job at HSO

Job Description

Managed Service Pre-Sales Consultant: The Managed Services Pre-Sales Consultant (internal Bnext 2.3 Sales Manager, with commission scheme) is part of the UK managed services sales and pre-sales team and plays a critical role in shaping, renewing and growing managed services engagements. This role partners closely with Account Management, and Customer Teams to identify growth opportunities and design commercially sound Managed Services propositions aligned to customer needs. The role is focused on renewals, RFP's, customer take-ons, upselling and cross-selling services, translating customer requirements into clear service offerings and producing accurate, well-structured commercial proposals using pricing calculators and standard frameworks. Demonstrable knowledge of the Microsoft platform is essential, particularly Dynamics 365 and Azure, combined with experience in Managed Services or long-term support models.

Job Responsibility

Serve as a managed service solution specialist assisting with all customer renewals and new customers take-ons
Maintain strong collaboration with Industry Leads, wider Service lines, customer teams and Global Managed Services teams
Ensure customers always receive high quality managed service proposals ensuring HSO managed service offerings stays competitive in the UK marketplace
Work with Customer Teams and account managers to identify upsell and cross-sell opportunities based on customer maturity, usage and evolving needs
Work with Customer Teams and account managers to position additional services such as enhanced support, optimisation, monitoring, automation, or advisory services
Support all HSO teams with customer conversations providing structured, value-led proposals rather than reactive pricing
Ensure all managed service proposals are delivered with accurate and competitive pricing using the latest HSO managed services pricing calculators and cost models
Ensure proposals are commercially viable, consistent and aligned to HSO's approved services and delivery models
Delivery and creation of clearly articulated scope documentation to customer and HSO teams, identifying all service in and out of scope
Support deal governance, approvals and internal handover into delivery
Work closely with Service Delivery Managers, Architects and Technical SMEs to validate scope and approach
Act as the bridge between technical teams and commercial stakeholders
Support consistent messaging across sales, pre-sales, and delivery
Contribute to the continuous improvement of Managed Services offerings and collateral
Promote awareness of additional and new services that customers may require or benefit from
Research and validate customer needs to support accurate solution design and scoping
Assist HSO managed service team with contract changes including drafting changes and pricing amendments
Proactively identify potential new service offerings and work creatively with stakeholders to develop effective new solutions
Work with the Head of Managed Service Sales & Presales to gather insights and lessons learnt for successful and unsuccessful opportunities
Support customer teams in collecting and analysing data to improve service offerings and highlight any areas for growth services or new service offerings
Ensure timely completion of internal processes in accordance with the Company Handbook
Work in alignment with HSO's Quality System and governance requirements
Ensure all deals are compliant with HSO management authorisations rules

Requirements

Proven experience in a Pre-Sales, Solution Consulting, or Commercial role within Managed Services
Strong background in Microsoft-based solutions, ideally Dynamics 365 and Azure
Experience supporting contract renewals and growing existing customer accounts
Familiarity with Managed Services constructs such as SLAs, service tiers, fair usage, and transition models
Good working knowledge of the Microsoft ecosystem, including Dynamics 365, Finance and Operations and or Customer Engagement, Azure services relevant to ERP, integration, security, and operations
Ability to hold credible conversations with technical and non-technical stakeholders
Comfortable discussing pricing, scope and value with customers
Strong written skills for proposals, statements of work and service descriptions
Confident presenter in customer-facing discussions and internal forums
Structured, analytical thinker with attention to detail

Nice to have

Experience working for a Microsoft Partner or SI
Exposure to ITIL, service management, or customer success frameworks
Understanding of long-term support, optimisation, and platform evolution models
Has worked in a managed service environment and assisted in development of new service offerings

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Managed Services Pre-Sales Consultant

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