CrawlJobs Logo

Managed Services Operations Specialist

nttdata.com Logo

NTT DATA

Location Icon

Location:
South Africa , Johannesburg

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Managed Services Operations Specialist is responsible for overseeing service delivery and ensuring compliance with service level agreements. With a minimum of 8 years of experience in a technology services environment, the role requires expertise in ITIL and strong stakeholder engagement skills. The ideal candidate will have a background in Information Technology or Business Administration, along with relevant certifications. This position offers an opportunity to enhance operational efficiency and client satisfaction.

Job Responsibility:

  • Works closely with colleagues from all Services divisions to manage all aspects of service delivery into the various service delivery contracts within their client(s)
  • Ensures the integrity of the services provided by the Dimension Data Group
  • Plan, manage and monitor the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery
  • Contribute to the definition and management of the Services Delivery strategy and execution thereof into their clients
  • Reviews current and proposed information systems for compliance with the organisation's obligations
  • Ensures that service delivery meets agreed service levels
  • Creates and maintains a catalogue of available services
  • In consultation with the client negotiates service level requirements and agrees service levels
  • Diagnoses service delivery problems and initiates actions to maintain or improve levels of service
  • Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency
  • Implements stakeholder engagement/communications plan
  • Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information
  • Collects and uses feedback from Clients and stakeholders to help measure effectiveness of stakeholder management
  • Helps develop and enhance Client and stakeholder relationships
  • Responsible for day-to-day management, resource planning and work allocation to meet agreed service levels
  • Specifies, agrees and applies standards
  • Ensures that tracking and monitoring of performance of service delivery through all channels is carried out, metrics and reports are analysed, and issues are resolved
  • Drafts and maintains policy, standards and procedures for the Client service or service desk functions
  • Ensures that the catalogue of requestable and supported services is complete and current
  • Manage the Service Delivery process
  • Assist in defining, developing and communicating the service delivery operations process and procedures
  • Contribute to the identification of opportunities for optimal efficiency and drive continual improvements into the delivery process and procedure
  • Contribute to and participate in all initiatives to drive service improvement in order to gain optimal efficiency
  • Assist in ensuring that the operational model for service operations is well defined, structured and continuously improved to deliver cost effective, client centric services that meet service level agreements to the service contracts
  • Manage strategy implementation
  • Provide input into the development of the tactical strategy and develops and implements a supporting operational strategy
  • Recommend best practice for the deployment and ongoing operations management and technical support for service contracts
  • Understand and interpret business climate and precedent and advise the business on the application to improve company competitiveness
  • Work with other NTT Data service divisions to build best practice services for our clients
  • Take responsibility for the management of services for strategic business change and ensure that services are aligned to the client’s business requirements
  • Contribute to the development and implementation of a service management and delivery strategy for the services business
  • Transition of service contracts
  • Working with the Transition Management teams this role is part of the transition of service contracts into the NTT Data operation
  • Ensure that the right skills are deployed and adherence to all standards, processes, policies and work instructions as determined by global services organisation
  • Set financial targets
  • Analyse operational records, trends and costs related to estimated and realised revenues to project future revenues and expenses
  • Establish financial targets for individuals and teams and identify opportunities to minimise cost or increase sales/revenue
  • Manage stakeholder relationships
  • Develop and maintain productive working relationships with peers and organisational role players to achieve optimal cross process integration
  • Ensure client satisfaction
  • Act as a bridge between the clients and the technical organisation providing sound consulting services and recommendations based on Client and client needs, current information and trends
  • Review, analyse and make recommendations on improvement opportunities in each service lifecycle phase
  • Act as the point of escalation for delivery teams for client satisfaction issues
  • Be responsible for understanding the core issues affecting the client and will work with the relevant service teams to resolve
  • Work with the relevant teams to monitor client satisfaction and contractual compliance for our clients
  • Ensure operational efficiency
  • Ensure the development, alignment and implementation of end-to-end processes, leading to operational, process, quality, standard and service optimisation
  • Assist in the timeous identification and solving of operational problems
  • Implement and use governance, compliance procedures and processes effectively to identify and manage risks and expose previously unknown liabilities
  • Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls
  • Ensure the provision of accurate and timeous reporting and related insights in respect of key performance metrics and recommendations to improve operational efficiency
  • Develop and maintain operational procedural manuals, including preparing and distributing of appropriate updates
  • Implement people resource planning in line with delivery and performance objectives, budget and in partnership with specialised areas
  • Dashboards all key Metrics and manages the about to be breached situations
  • Ensures that services are meet the stated service level agreement (SLA) levels
  • Ensures that the operational deliverables enable cost effective, client centric delivery that meets SLAs
  • Monitors the operational effectiveness of support services and develops and implements the required improvement plans
  • Balances the needs of the client with the strategic direction of the organization
  • Understands the core issues affecting the client and works with the relevant service teams to resolve
  • Identifies needs, risks and issues and proposes appropriate solutions and courses of action
  • Provides input to Operations Managers and Service Managers during client reviews (for example, report on service volumes and metrics)
  • Performs any other advanced operational tasks as required by leadership

Requirements:

  • Minimum of 8 years experience in service delivery within a large-scale technology services environment across a range of services including outsourced services
  • Extensive experience in managed services and service delivery environment including technical and service management exposure
  • Track record of effective workshop facilitation and interviewing skills
  • Solid management and leadership experience
  • Possess working knowledge of ITIL with preference to executing in the environment
  • Demonstrate a broad understanding of the vast range of IT operations and Dimension Data service offerings
  • Possess knowledge and understanding of IT industry environment and business needs
  • Possess a strong business and commercial orientation with a supporting interest in technology
  • Demonstrate skills in persuasion and influencing management, staff, suppliers, clients and vendors
  • Possess excellent presentation and communications skills and comfort with communicating solutions to clients at a business and technical level
  • Demonstrate a strong client and quality orientation
  • Strong sense of urgency and accountability
  • Broad technical understanding of key Infrastructure and Security components
  • Seasoned work experience in Managed Services delivery within a large scale (preferably multi-national) technology services environment
  • Seasoned experience gained in a service delivery environment including technical and service management exposure
  • Seasoned experience in managing customer escalation situations and objection handling
  • Seasoned Managed Services operations experience
  • Information Technology Certificate or equivalent in Information Technology or Business Administration or related
  • ITIL foundation certification

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
NTT DATA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Managed Services Operations Specialist

IT Operations Service Specialist

The Service Specialist – IT Operations is responsible for ensuring the smooth an...
Location
Location
United Arab Emirates , Dubai
Salary
Salary:
Not provided
adbsafegate.com Logo
ADB Safegate
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
  • Proven experience in IT support or IT operations roles
  • Familiarity with IT service management tools and processes (e.g., ITIL framework)
  • Hands-on experience with troubleshooting hardware, software, and network issues
  • Proficiency with operating systems (Windows, Linux, macOS) and common office applications
  • Knowledge of network protocols, cloud services, and virtualization technologies
  • Basic understanding of cybersecurity principles and practices
  • Fluency in English required
  • Ability to work independently and collaboratively in a fast-paced environment
  • Strong customer service orientation and interpersonal skills
Job Responsibility
Job Responsibility
  • Provide first-line support for IT-related issues, including hardware, software, network, and system troubleshooting
  • Respond to and resolve incidents and service requests in a timely and efficient manner
  • Act as a point of escalation for more complex technical issues, collaborating with senior IT teams when necessary
  • Monitor IT systems and applications to ensure performance and availability
  • Perform routine maintenance tasks, including updates, patches, and backups, to maintain system integrity
  • Identify and address potential system vulnerabilities and inefficiencies
  • Utilize IT service management tools to log, track, and document incidents, service requests, and resolutions
  • Ensure adherence to service level agreements (SLAs) and organizational standards
  • Contribute to the development and maintenance of IT support documentation and knowledge bases
  • Analyze recurring issues and recommend process improvements to enhance IT service delivery
What we offer
What we offer
  • A dynamic and challenging environment that encourages growth and learning
  • Opportunities to shape the future of our industry and make a significant impact on our company's business
  • A collaborative culture that values innovation, integrity, and inclusivity
  • Competitive compensation packages, including health benefits etc.
Read More
Arrow Right

Assistant Operations Manager, Retail

As the Assistant Operations Manager, Retail, you will oversee the daily operatio...
Location
Location
United States , Milford
Salary
Salary:
80000.00 - 90600.00 USD / Year
fcpeuro.com Logo
FCP Euro
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years experience in Customer Service or Operations, with a track record of developing a team and directing a small operation in the service of the customer
  • Experience (or strong interest) in the European automotive industry and enthusiast community
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire a team
  • Customer-focused mindset with a commitment to delivering exceptional service
  • Proficiency in retail management software, Google Suite, Zendesk (or other CRMs) is a plus
  • Ability to provide data-driven recommendations for process improvement and operational efficiency
  • Ability to clearly articulate changes and improvements needed to policy, procedures, and enforcement
  • Ability to work flexible hours, including weekends and holidays, as needed
Job Responsibility
Job Responsibility
  • Creating an on-brand, magical experience for customers as they interact with the team face to face
  • Maintain a close partnership with the Fulfillment Center Operations team to ensure the efficient, effective picking and delivery of online pick-up orders
  • Ensure orders are picked/prepared/packed and made available for pickup customers within defined SLA’s
  • Monitor all pick-up orders to ensure customers pick up their product
  • Ensure that the store is clean, organized, presents well to customers and is open and staffed during advertised hours
  • In partnership with the Brand Marketing team, ensure that all fixtures and branding are displayed as designed and the store environment reflects the FCP Euro brand
  • Ensure all merchandise and products are displayed in an organized way and are replenished in a timely and appropriate manner
  • Surface opportunities to improve the retail store’s operations
  • partner with other departments to pursue/implement improvements
  • Monitor inventory to ensure shrinkage is minimized
What we offer
What we offer
  • Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees
  • Company HSA contribution
  • 120 hours of PTO (Paid Time Off)
  • 40 hours of Paid Sick Time
  • Company Holidays
  • 401 (k) with Company deposit and match
  • Discounted prices on our catalog of European car parts
  • Fulltime
Read More
Arrow Right

Conference Operations Specialist

The Conference Operations Specialist is a full-time role based in Cluj-Napoca. Y...
Location
Location
Romania , Cluj-Napoca
Salary
Salary:
Not provided
mdpi.com Logo
MDPI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A bachelor's degree or above in any subject, preferably in Tourism & Hospitality, Hotel or Event management
  • Experience in conference industry is preferred
  • Highly adaptable and fast learner, with the ability to perform effectively in fast-paced, dynamic, and high-pressure environments
  • Possess strong communication and coordination skills, with a passion for customer service and a proactive approach to understanding and meeting participants and stakeholders needs
  • Strong problem-solving skills, with the ability to respond to emergencies promptly and effectively
  • Proficient in Microsoft 365
  • Excellent online call etiquette and written communication skills
  • Proven ability to work well in a team but also initiative to work on your own
  • Willing and able to travel internationally when required
Job Responsibility
Job Responsibility
  • Pre-conference preparation & on-site delivery: Independently manage pre-conference preparation and ensure smooth and seamless on-site execution
  • Venue coordination: Oversee site selection, sourcing of accommodation, contract negotiation, and timely arrangement of catering and refreshments
  • Logistic coordination: Manage end-to-end logistical operations including procurement of required materials and transportation of conference-related items. Coordinate itineraries, accommodation, transfers, and other related arrangements
  • Event Setup: Ensure venue setup is completed on time and in full compliance with event specifications and requirements
  • On-site event delivery: Oversee and execute all aspects of the on-site conference, ensuring smooth operation in alignment with the event agenda
  • Participant experience management: and other customer service needs to ensure smooth and positive experience for all participants
  • Problem-solving & Participant support: Effectively manage on-site emergencies and promptly resolve participant inquiries, concerns, and complaints if any
  • Budget management: Oversee budget allocation to ensure optimal utilization of resources and identify opportunities for cost savings. Manage venue-related expense approvals with clear, standardized procedures to ensure cost control and compliance
  • Post-conference management: Independently oversee all post-conference tasks and processes to ensure thorough wrap-up, accurate reporting, and complete documentation
  • On-site venue teardown: Ensure all conference materials and setup equipment are removed and packed in an organized and timely manner
  • Fulltime
Read More
Arrow Right

Senior EX Operations Specialist

The EX Core Operations Specialist is a proactive operational expert responsible ...
Location
Location
Ireland
Salary
Salary:
64000.00 - 75000.00 EUR / Year
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of related experience
  • Proficiency in designing and maintaining process documentation
  • Ability to translate business requirements into actionable technical or functional tickets
  • Ability to triage, prioritize, and execute operational requests—demonstrating solution-oriented thinking, accuracy, and accountability
  • Proven skill in supporting end-to-end employee processes
  • Stakeholder-focused communicator capable of supporting high-volume, time-sensitive requests with clarity and empathy
  • Strong project management abilities—able to assess needs, conduct analyses, build partnerships, and deliver improvements under tight deadlines
  • Experience working in highly regulated environments, handling compliance-driven reporting and confidential data with discretion
  • Resourceful, resilient in navigating ambiguity, and always seeking process improvement
  • Recognized for transforming manual error-prone tasks into automated, scalable solutions
Job Responsibility
Job Responsibility
  • Serve as the operational lead for the First Look Program, ensuring end-to-end delivery of all employee feedback and engagement processes associated with First Look pilots and launches
  • Oversee daily coupon generation via the Moola App—creating, testing, and uploading coupons for experiences, Originals, and Chef Services
  • handle ad hoc requests for high-value coupons and expansion to new teams
  • Manage Airtable platform operations in partnership with BizTech, including coupon uploads, supply updates, rollout of new cities, and regular Airtable enhancements for a user-friendly employee experience
  • Coordinate with partner teams (BizTech, Supply Managers) to clarify ownership, standardize supply request guidelines, and mitigate operational bottlenecks
  • Assume full responsibility for the First Look support channel (e.g., canwehelp@), addressing Jira tickets/employee queries efficiently, maintaining canned responses for recurring questions, and collaborating with COEs for complex cases
  • Drive process improvements in the First Look Program, including tracking engagement metrics, audit reviewing coupon usage, optimizing survey flows, and enhancing communication to ensure a seamless and equitable experience for employees
  • Ensure full documentation (SOPs, training guides) of all First Look operations and maintain weekly reporting to leadership, including program engagement reviews
  • Serve as an operational point of contact for business partners, leaders, new hires, and employee queries, converting high-volume email traffic and requests into manageable, trackable JIRA tickets and processes
  • Manage multiple, concurrent projects with shifting priorities, including requirements gathering, project brief creation, implementation planning, and outcome documentation
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Employee Travel Credits
Read More
Arrow Right

Operations Specialist

Are you an organized and detail-oriented professional with a knack for operation...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.lhh.com/ Logo
LHH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passionate about customer service with 1-2 years of direct experience
  • Takes initiative and makes things happen
  • Ability to build successful relationships at all levels
  • Comfortable holding people accountable and saying no when appropriate
  • Clear and positive communicator
  • Has attention to detail
  • Excellent time management and organizational skills
  • Proactive self-starter, plans and manages workload of self, able to work under pressure
  • Excellent IT skills
Job Responsibility
Job Responsibility
  • Responsible for coach payments - accuracy, timeliness, discrepancies & issues, coach questions
  • Coach contracts & SOWs – as well as contract renewals for existing coaches
  • Conduct IR35 checks in the UK and equivalent checks for other countries
  • Keep in-house systems up to date and accurate
  • Support regional coach network manager as requested for payment, contracting and other employment related issues
  • Oversee completion of onboarding tasks and proactively manage new coaches through the process
  • Maintain and update systems and reports including status updates and changes to start dates
  • Communicate with new coaches and coach network teams to ensure alignment on upcoming programs
  • Conduct required background checks to be compliant with local regulations
  • Set up IT/email and systems access for new coaches
What we offer
What we offer
  • Your own world class Coach
  • Personalized Learning and Development budget
  • Regular team social events
  • Flexible working hours
  • Contribution to a wellbeing app
  • A weekly wellbeing hour and much more!
  • Competitive benefit package
  • Fulltime
Read More
Arrow Right

Service Delivery Specialist

Reporting to the Service Delivery Manager in Operations Transformation & Support...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
https://www.allianz.com Logo
Allianz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Preferably 4 years+ of optimal Service Delivery experience or account management role
  • Experience in a multinational environment, producing update within tight deadlines
  • Experience in project management and/or data analytics are an advantage
  • Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint)
  • Comfortable working with numbers
  • A customer-focused individual with great interpersonal and communicative skills
  • Attention to detail and problem-solving skills
  • Strive for excellent member’s experience
  • Developed interpersonal and communication skills (verbal and written)
  • Great team player with ability to influence others
Job Responsibility
Job Responsibility
  • Managing our Third Party Partners (TPP)
  • Assist in managing and developing end to end service delivery considering related TPP service issues
  • Identify root causes and push for mitigation plans to enhance the service delivery
  • Understand and maintain very good knowledge of TPP capabilities and limitations to anticipate needs and challenges
  • Document and maintain all relevant information pertaining to TPP (scorecards)
  • Communicate relevant information to key stakeholders to facilitate decision making
  • Lead and support any TPP meetings/calls
  • Participate to TPP business review to give relevant feedback
  • Recognized as the go-to person internally on the assigned account
  • Drive easy, quick and high quality interactions with all touchpoints
  • Fulltime
Read More
Arrow Right

Field Food Service Manager

The Field Food Service Manager will be responsible for the overall execution, im...
Location
Location
United States of America , San Antonio
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in business or related field preferred
  • Five to seven years of experience or more preferred
  • Minimum of three years of management responsibility
  • Proficient in MS Outlook, Excel, PowerPoint and Word
Job Responsibility
Job Responsibility
  • Innovates the Circle K brand through strategic problem-solving efforts related to our Fresh Food Fast initiatives
  • Collaborate with Marketing/Merchandising team, BU leadership, store leadership, and Global Foodservice subject matter experts
  • Leads a team of Food Service Specialists
  • Integrates standards that promote operational adherence to and continual improvement of food safety and HACCP standards
  • Accountable for Eco sure Food Safety Audit passing rates and corrective action resolution
  • Ensures operational compliance with requirements by monitoring and adherence to policies and procedures, and governmental regulations
  • Provides Food Safety Management Certification (ServSafe) training and testing for Store Managers and other identified store and field employees within the BU
  • Cultivates a safe and secure working environment through the implementation of safety practices, providing information and training
  • Fulltime
Read More
Arrow Right

Service Desk Manager

Service Desk Manager to lead daily service desk operations, delivering efficient...
Location
Location
United States , Nashville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • College degree strongly preferred
  • Certifications in IT service management (e.g., ITIL, HDI, CompTIA) are strongly preferred
  • Extensive experience managing service desk operations in a professional services or enterprise environment
  • Strong understanding of ITSM frameworks, incident management, and service delivery best practices
  • Experience with service desk platforms and remote support tools
  • Proven ability to lead support teams, manage escalations, and deliver high-quality service in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
Job Responsibility
Job Responsibility
  • Oversee the daily operations of the service desk
  • Establish and manage problem management
  • Develop and maintain service desk procedures, knowledge bases, and escalation protocols
  • Monitor service performance metrics
  • Collaborate with Technology leadership
  • Lead and mentor a team of service desk analysts and support specialists
  • Establish clear team roles, responsibilities, and performance standards
  • Partner with Functional Teams
  • Manage service desk tools and platforms
  • Support user onboarding and offboarding
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy