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Ledger Logo Ledger · IT - Administration

Managed Services Operations Manager

France, Paris · Job Posted January 25, 2026
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Job Description

The Managed Services organization ensures the reliability, stability, and operational excellence of Ledger’s critical production platforms. The MS Operations team is responsible for day-to-day service health, incident response, on-call readiness, and operational discipline across Ledger customer-facing environments. MS Operations partners closely with Platform Engineering and SRE teams to operate platforms and services, escalating complex or engineering-level issues to those teams when required. As Managed Services Operations Manager, you will own operational outcomes, provide strong technical leadership, and manage the MS Operations Team(contractor-based) while working closely with Engineering and Infrastructure teams. This role reports to the Managed Services Director.

Job Responsibility

  • Own and lead the MS Operations function, including people management, priorities, and operational accountability
  • Provide technical leadership on operational architecture, tooling, automation, and incident response
  • Own day-to-day operational stability, operational readiness, and change validation for Ledger services
  • Define and own the on-call operating model
  • act as operational lead during major incidents
  • Act as the SME for operational observability, defining requirements and validating monitoring and alerting effectiveness
  • Drive continuous improvement, reducing operational debt and improving reliability and efficiency
  • Own and track key operational KPIs (MTTR, incident recurrence, on-call health)
  • Represent Managed Services Operations in cross-team operational and governance discussions
  • Identify, assess, and escalate operational risks (capacity, tooling, skills, process gaps), with clear mitigation proposals to the Managed Services Director

Requirements

  • Senior experience in production tech operations, SRE, or platform operations
  • Proven leadership of tech operations teams with accountability for service stability
  • Strong experience with cloud-native environments (AWS, Kubernetes, observability tooling)
  • Hands-on incident management and tech incident leadership experience
  • Strong communication, ownership mindset, and ability to work cross-functionally

Nice to have

  • Experience with contractor-based teams
  • Exposure to high-availability, security-sensitive 24/7 production environments
  • Experience working in multicultural and international team environments

What we offer

  • Flexible work options - Our hybrid policy allows employees to work from home up to 3 times per week
  • Health & Wellness support - Health and Life Insurance
  • Financial growth opportunities - Employees can become shareholders in Ledger as well as other financial benefits depending on your country of work
  • Commuter allowance - Ledger offers a commuter allowance to contribute to your preferred means of transportation
  • Learning & Development - A comprehensive suite of training solutions providing a personalised learning experience for every employee
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