Managed Services Operations Manager

The Managed Services organization ensures the reliability, stability, and operational excellence of Ledger’s critical production platforms. The MS Operations team is responsible for day-to-day service health, incident response, on-call readiness, and operational discipline across Ledger customer-facing environments. MS Operations partners closely with Platform Engineering and SRE teams to operate platforms and services, escalating complex or engineering-level issues to those teams when required. As Managed Services Operations Manager, you will own operational outcomes, provide strong technical leadership, and manage the MS Operations Team(contractor-based) while working closely with Engineering and Infrastructure teams. This role reports to the Managed Services Director.