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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

Managed Services Manager

India, Bangalore Employment contract · Job Posted November 27, 2025
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Job Description

The Managed Services Manager (MSM) serves as a trusted advisor and integral extension of customer’s IT management structure, responsible for customer relationship management, service delivery, technical escalations, and leadership for GMS support teams.

Job Responsibility

  • Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure team collaboration with Customer's IT service management team
  • Responsible for customer relationship management and for the overall delivery of the Service solution
  • Acts as Customer's single IT management focal for all service-related issues, escalations, and integration actions
  • Provides direction and leadership to the GMS support teams
  • Strives to make continuous improvements to key processes
  • Holds people accountable to meet organization goals and performance initiatives
  • Demonstrates skills in management, planning, problem solving, innovation, analysis, communication and negotiation
  • Serves as GMS customer’s single point of contact for escalation and management issues
  • Seamless onboarding of accounts into GMS operations
  • Act as customer’s advisor for digital transformation and strategic initiatives
  • Manage account end-to-end through collaboration with cross-functional teams and communication efforts

Requirements

  • Certification - PMP/Prince2/ITIL Preferred
  • Prior experience in managed Services with enterprise clients a plus
  • Knowledge of technology fundamentals and trends is essential
  • Excellent ability to influence across and up – achieving/beating expected business outcomes
  • Demonstrates strong business, program and analytical skills - breaks down business challenges into solutions with a clear path forward
  • Account management skills are preferred
  • Degree in a related technical field
  • Demonstrated Program Management skills and high organizational skills required, ITIL & PMP certification desired
  • 5+ years of experience managing, complex and transformative IT programs and projects such as software development, datacenter migrations or cloud computing strategies
  • Demonstrated English verbal, written, and typing skills
  • Demonstrated ability to understand and communicate effectively with a customer at a low technical level and high management level
  • Team player and mentor

Nice to have

  • Leadership skills
  • Consultative drive
  • Agile approach
  • Track record of building successful relationships internally and externally
  • Excellent verbal, presentation and written communication skills

What we offer

  • Comprehensive suite of health, financial and emotional wellbeing benefits
  • Career programs catered to helping team members reach career goals
  • Unconditional inclusion in the workplace
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