Managed Services Manager

Managed Services Manager (MSM) is a role, where the individual is expected to have both project management skills and customer handling skills along with fair knowledge of technology. An MSM is of key value to the Customer who acts as a management partner, an integral part and extension of the Customer's IT management structure. MSM partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure that the team works with the Customer's IT service management team to help ensure that all other members of the HP service delivery team are fully knowledgeable about the Customer's critical IT services and business objectives. MSM is responsible for customer relationship management and for the overall delivery of the Managed Service solution. The MSM serves as the customer's single point of contact for all service issues and actions and is the customer's remote service advocate within HPE Networking.