Managed Services Information Security Analyst

• Works as part of a global Cyber Defense Centre (CDC) team that works 24/7 on rotational shifts
• Works with client stakeholders and relevant internal teams to tune the MSSP platform and client SIEM to enable more efficient detection, analysis and reporting
• Monitors security tools to review and analyze security logs from client environments
• Generates continuous improvement ideas for supported security tools/technologies, to enable improvements to the company services, employee experience and client experience
• Adheres to SOPs, customer Run Books and standard processes to ensure a globally consistent delivery whilst also proposing changes and improvements to these standards
• Utilizes and documents best practices and amends existing documentation as required
• Identifies opportunities to make automations which will help the clients and security delivery teams
• Performs security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics
• Utilizes a broad range of skills in LAN technologies, Windows and Linux O/S’s, and general security infrastructure
• Ensures usage of knowledge articles in incident diagnosis and resolution and assists with updating as and when required
• Performs defined tasks to inform and monitor service delivery against service level agreements and maintain records of relevant information
• Undertakes threat hunting activities across both individual client estates, as well as cross client hunting
• Manages unresolved incidents and follows up until incidents are resolved
• Works closely with client delivery teams to support their activities related to client delivery
• Cooperates closely with colleagues to share knowledge and build a cohesive and effective team environment, benefiting the individual, the business and the client
• Performs any other related task as required

• Seasoned knowledge on implementation and monitoring of a company supported SIEM or security tools/technologies/concepts
• Seasoned knowledge on security architecture, worked across different security technologies
• Seasoned knowledge and understanding of the operation of modern computer systems and networks and how they can be compromised
• Displays excellent customer service orientation and pro-active thinking
• Displays problem solving abilities and is highly driven and self-organized
• Excellent attention to detail
• Excellent analytical and logical thinking
• Excellent spoken and written communication abilities
• Team player with the ability to work well with others and in group with colleagues and stakeholders
• Ability to remain calm in pressurized situations
• Ability to keep current on emerging trends and new technologies in area of specialization
• Bachelor's degree or relevant qualification in Information Technology or Computing or a related field
• Seasoned experience in SOC Analysis Operations
• Seasoned experience in SIEM usage for investigations
• Seasoned experience in Security technologies such as (but not limited to) Firewall, IPS, IDS, Proxy
• Seasoned experience in dealing with technical support to clients
• Seasoned experience in handling security incidents end to end
• Seasoned experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots and other security tools
• Seasoned experience in Security Analysis or Engineering preferably gained within a global services organization

Security certifications such as (but not limited to) AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCNA, JNCIA, ACCA, PCNSA, CCSA is advantageous