Managed Services Engineer Job at NTT DATA (Jakarta Selatan)

Managed Services Engineer

Join NTT DATA as a Managed Services Engineer (L1) where you'll be the first poin...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and support in security, network, data centre, systems, or storage within a medium to large ICT organization
Basic knowledge of management agents, redundancy concepts, and ITIL processes
Highly disciplined in handling of tickets on day-to-day basis
Good understanding of using ITSM tools
Skill in planning activities and projects in advance and adapting to changing circumstances
A client-centric approach
Ability to communicate and work across different cultures and social groups
Proficiency in active listening techniques
A positive outlook at work, even in pressurized environments
Willingness to work hard and put in longer hours when necessary

Job Responsibility

Be the first point of contact for clients, ensuring their IT infrastructure and systems remain operational
Proactively identify, investigate, and resolve technical incidents and problems
Focus on first-line support for standard and low-complexity incidents and service requests
Ensure zero missed service level agreement conditions
Monitor client infrastructure and solutions, identifying problems and errors before or as they occur
Investigate first-line incidents, pinpointing the root causes
Provide telephonic, ITSM ticket or chat support to clients
Perform maintenance activities, such as patching and configuration changes
Work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration
Update existing knowledge articles or create new ones

Fulltime

Lead Engineer - Professional Services and Managed Services

Customer Solution Centers are made up of teams that provide remote (off-site) se...

Location

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Advanced University degree: post-graduate degree (i.e., Master of Arts/Science, MBA, etc.). Typically 1-2 year completion beyond first level University degree. or equivalent experience
7+ years experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written English and Spanish communication skills. Additional technical communication skills in Portuguese are highly desired
Advanced network design skills related to HPE Networking products and technologies (including both legacy Aruba and Juniper products)
Prior experience deploying Agentic AI preferred
Advanced troubleshooting skills in a technical environment
Excellent analytical and problem-solving skills
Advanced networking troubleshooting skills
Specific knowledge and training with the Aruba and Juniper products. Knowledge of Cisco Systems or other similar vendor products desired

Job Responsibility

Perform network design, lead implementations, and resolve technical escalations for major/complex incidents
Perform Professional Services and Managed Services tasks
Coach other engineers
Help develop a new delivery center working with established teams in India, Colombia, Costa Rica, and the United States
Contribute to the development of innovative principles and ideas
Provide highly innovative solutions
Lead large, cross-division functional teams or projects that affect the organization's long-term goals and objectives
Participate in cross-division, multi-function teams
Provide mentoring and guidance to lower level employees
Develop strategy and sets functional policy and direction

What we offer

Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Personal & Professional Development: specific programs catered to helping you reach any career goals
Unconditional Inclusion: unconditionally inclusive in the way we work and celebrate individual uniqueness
Flexibility to manage our work and personal needs

New

Security Managed Services Engineer (L4)

As a Security Managed Services Engineer (L4) at NTT DATA, your day will be fille...

Location

Luxembourg , Capellen

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Security, or a related field
Relevant certifications are a plus
Proven experience in network and application security, with expertise in Palo Alto, Bluecoat, F5 (LTM, ASM, APM), ASA VPN or Splunk
Knowledge of firewall management, intrusion detection, content filtering, web application security, and VPN technologies
Proficiency in PKI design and management, digital certificate issuance, and secure key management
Excellent problem-solving and troubleshooting skills, with the ability to work well under pressure
Strong communication skills and the ability to collaborate with diverse teams
A proactive approach to identifying and mitigating security vulnerabilities and risks
Demonstrated ability to work in a fast-paced and dynamic environment
Fluent in English

Job Responsibility

Being responsible to implement projects to replace / upgrade the current infrastructure with new versions or solutions, and you will analyze, recommend, and implement new cyber security technologies and solutions
Monitor operational infrastructure – you will leverage standard tools and processes to respond and resolve incidents and requests in a timely manner meeting agreed SLA
Incident Response – Monitor security events, investigate and respond to security incidents, and assist in post-incident analysis and remediation
Documentation: Create and maintain comprehensive documentation related to security configurations, policies, procedures, and incidents
Collaboration: Work closely with cross-functional teams, including IT, Network, and Application Development, to ensure the integration of security measures across the organization
Research and Innovation: Stay up-to-date with emerging security threats, technologies, and best practices, and provide recommendations for security improvements

Fulltime

Networking Managed Services Engineer (L1)

Make an impact with NTT DATA. Join a company that is pushing the boundaries of w...

Location

India , Kolkata

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma in Computer Science / Electronics and/ or Telecommunications Engineering / Information Technology
Bachelor's degree in any stream
CCNA or any other equivalent certification in the computer network field such as JNCIA, CompTIA Network+
Minimum 2 years of experience in network configuration
Person should have adequate knowledge of networking devices
Sound analytical and troubleshooting skills
Good Team Management and co-ordination skills

Fulltime

Networking Managed Services Engineer (L1)

As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an ...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP
Highly disciplined in handling of tickets on day-to-day basis
Act promptly as per defined Sop’s
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
Good understanding of using ITSM tools and ITSM processes
Strong planning skills, considering possible changes and circumstances
A strong work ethic, including the capacity to put in longer hours when necessary
Adaptability to changing environments
A client-focused approach, creating positive client experiences throughout their journey
The aptitude to communicate and work across different cultures and social groups

Job Responsibility

Provide managed services to ensure clients' IT infrastructure and systems remain operational
Proactively identify, investigate, and resolve technical incidents and problems
Monitor client infrastructure and solutions, catching errors before or as soon as they occur
Investigate first-line incidents, understand root causes, and follow approved procedures for request fulfilment
Provide telephonic, ITSM ticket or chat support
Execute maintenance activities like patching and configuration changes
Ensure smooth shift handovers for continuous service
Identify opportunities for optimization, such as reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements
Support project work and disaster recovery functions and tests
Ensure incidents and requests are resolved efficiently and comprehensively, escalating when necessary

Fulltime

Security Managed Services Engineer (L2)

As a Security Managed Services Engineer (L2) at NTT DATA, your role will be to e...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow
Proficiency in active listening, with techniques like paraphrasing and probing for further information
Excellent planning skills, able to anticipate and adjust to changing circumstances
Strong ability to communicate and engage across different cultures and social groups
Adaptability to changing conditions and flexibility in approach
Client-focused mindset, always putting their needs and positive experience first
A positive outlook and the ability to work well under pressure
Willingness to put in longer hours when necessary
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.

Job Responsibility

Ensure that clients' security infrastructures and systems remain operational
Monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently
Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA)
Actively manage work queues, perform operational tasks, and update tickets with resolution actions
Log incidents promptly and provide second-level support, communicating effectively with other teams and clients
Execute changes responsibly, flagging risks and mitigation plans, and ensuring all changes have proper approvals
Work closely with automation teams to optimize efforts and automate routine tasks
Audit incident and request tickets for quality, recommending improvements, and contributing to trend analysis reports
Assist L1 Security Engineers with triage and troubleshooting, and support project work when required
Contribute to the change management process ensuring thorough documentation, planning and execution of maintenance activities.

Fulltime

Managed Services Engineer (TL)-EUS

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play ...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Moderate-level experience in managed services roles handling cross-technology infrastructure
Knowledge of ticketing tools, preferably ServiceNow
Familiarity with ITIL processes and experience working with vendors and third parties
Proficiency in planning activities and projects, taking changing circumstances into account
Ability to work longer hours when necessary and adapt to changing circumstances with ease
Proven ability to communicate effectively and work across different cultures and social groups
Positive outlook and ability to work well under pressure
Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
Bachelor's degree in IT/Computing or equivalent work experience.

Job Responsibility

Proactively monitoring, identifying, investigating, and resolving technical incidents and problems
Restoring services and ensuring client satisfaction
Managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with actions taken
Identifying, analysing, and logging issues before escalation
Collaborating closely with other teams and clients to provide second-level support
Executing changes meticulously, understanding and mitigating risks, and contributing to the change management process with detailed documentation
Auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation
Handling client escalations with professionalism
Assisting in disaster recovery functions and tests when necessary
Driving optimization by working with automation teams and supporting L1 Engineers

Fulltime

Security Managed Services Engineer (L1)

As a Security Managed Services Engineer (L1) at NTT DATA, you will step into an ...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and providing support in security, network, DATA centre, systems, or storage administration and monitoring services within a medium to large ICT organization
Working knowledge of ITIL processes
Skills in active listening techniques such as paraphrasing, probing for further relevant information, and refraining from interrupting
Highly disciplined in handling of tickets on day-to-day basis, act promptly as per defined Sop’s
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
Good understanding of using ITSM tools
Ability to communicate and work across different cultures and social groups
Capacity to plan activities and projects well in advance, adapting to changing circumstances as needed
Positive outlook and ability to perform well under pressure
Eagerness to work diligently and extend hours when necessary

Job Responsibility

Ensuring Service Level Agreements (SLAs) are met with zero missed conditions
Handling standard and low-complexity incidents and service requests
Contributing to project work when needed
Monitoring client infrastructure and solutions, identifying and investigating problems and errors
Providing telephonic, ITSM ticket or chat support to clients
Scheduling maintenance activities like patching and configuration changes
Following necessary handover procedures for shift changes
Updating existing knowledge articles or creating new ones
Identifying opportunities for work optimization, including automation
Implementing and delivering disaster recovery functions and tests

Fulltime

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Managed Services Engineer

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