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Managed Services Engineer

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NTT DATA

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Location:
Indonesia , Jakarta Selatan

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Join NTT DATA as a Managed Services Engineer (L1) where you will be the first point of contact for clients, ensuring their IT infrastructure remains operational. You will troubleshoot technical incidents, monitor client systems, and provide support through various channels.

Job Responsibility:

  • Be the first point of contact for clients, ensuring their IT infrastructure and systems remain operational
  • Proactively identify, investigate, and resolve technical incidents and problems
  • Focus on first-line support for standard and low-complexity incidents and service requests
  • Ensure zero missed service level agreement conditions
  • Monitor client infrastructure and solutions, identifying problems and errors before or as they occur
  • Investigate first-line incidents assigned, pinpointing the root causes
  • Provide telephonic, ITSM ticket or chat support to clients
  • Perform maintenance activities, such as patching and configuration changes
  • Work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration
  • Update existing knowledge articles or create new ones
  • Seek opportunities for work optimization
  • Support project work as needed
  • Contribute to disaster recovery functions and tests
  • Perform careful handovers during shift changes
  • Report and escalate incidents when necessary
  • Strive for efficient, comprehensive resolutions of incidents and requests
  • Provide a positive client experience

Requirements:

  • Entry-level experience with troubleshooting and support in security, network, data centre, systems, or storage within a medium to large ICT organization
  • Basic knowledge of management agents, redundancy concepts, and ITIL processes
  • Highly disciplined in handling of tickets on day-to-day basis
  • Good understanding of using ITSM tools
  • Skill in planning activities and projects in advance and adapting to changing circumstances
  • A client-centric approach
  • Ability to communicate and work across different cultures and social groups
  • Proficiency in active listening techniques
  • A positive outlook at work, even in pressurized environments
  • Willingness to work hard and put in longer hours when necessary
  • A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience)

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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