Managed Services Engineer Job at NTT DATA (Jakarta Selatan)

Managed Services Engineer

Join NTT DATA as a Managed Services Engineer (L1) where you will be the first po...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and support in security, network, data centre, systems, or storage within a medium to large ICT organization
Basic knowledge of management agents, redundancy concepts, and ITIL processes
Highly disciplined in handling of tickets on day-to-day basis
Good understanding of using ITSM tools
Skill in planning activities and projects in advance and adapting to changing circumstances
A client-centric approach
Ability to communicate and work across different cultures and social groups
Proficiency in active listening techniques
A positive outlook at work, even in pressurized environments
Willingness to work hard and put in longer hours when necessary

Job Responsibility

Be the first point of contact for clients, ensuring their IT infrastructure and systems remain operational
Proactively identify, investigate, and resolve technical incidents and problems
Focus on first-line support for standard and low-complexity incidents and service requests
Ensure zero missed service level agreement conditions
Monitor client infrastructure and solutions, identifying problems and errors before or as they occur
Investigate first-line incidents assigned, pinpointing the root causes
Provide telephonic, ITSM ticket or chat support to clients
Perform maintenance activities, such as patching and configuration changes
Work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration
Update existing knowledge articles or create new ones

Fulltime

Lead Engineer - Professional Services and Managed Services

Customer Solution Centers are made up of teams that provide remote (off-site) se...

Location

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Advanced University degree: post-graduate degree (i.e., Master of Arts/Science, MBA, etc.). Typically 1-2 year completion beyond first level University degree. or equivalent experience
7+ years experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written English and Spanish communication skills. Additional technical communication skills in Portuguese are highly desired
Advanced network design skills related to HPE Networking products and technologies (including both legacy Aruba and Juniper products)
Prior experience deploying Agentic AI preferred
Advanced troubleshooting skills in a technical environment
Excellent analytical and problem-solving skills
Advanced networking troubleshooting skills
Specific knowledge and training with the Aruba and Juniper products. Knowledge of Cisco Systems or other similar vendor products desired

Job Responsibility

Perform network design, lead implementations, and resolve technical escalations for major/complex incidents
Perform Professional Services and Managed Services tasks
Coach other engineers
Help develop a new delivery center working with established teams in India, Colombia, Costa Rica, and the United States
Contribute to the development of innovative principles and ideas
Provide highly innovative solutions
Lead large, cross-division functional teams or projects that affect the organization's long-term goals and objectives
Participate in cross-division, multi-function teams
Provide mentoring and guidance to lower level employees
Develop strategy and sets functional policy and direction

What we offer

Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Personal & Professional Development: specific programs catered to helping you reach any career goals
Unconditional Inclusion: unconditionally inclusive in the way we work and celebrate individual uniqueness
Flexibility to manage our work and personal needs

New

Networking Managed Services Engineer

As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a dev...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
At least one technical certification in the above-mentioned technologies
Strong planning skills, with the ability to anticipate and adapt to changing circumstances
Adaptability and resilience in a dynamic work environment
Ability to communicate and work effectively across different cultures and social groups
Proficiency in active listening and client-centric communication
A positive outlook and the ability to work well under pressure
A client-first attitude, always seeking to create positive client experiences
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Job Responsibility

Review client requests and tickets, applying technical expertise to resolve them efficiently and effectively
Handle incidents and requests of medium complexity as second-line support
Proactively monitor work queues, execute operational tasks, and update tickets with actions taken
Identify, analyze, and log issues before they escalate
Communicate with other teams and clients to provide support and ensure changes are executed with clear risk identification and mitigation plans
Highlight key tickets and upcoming critical tasks for the next shift as part of shift handover process
Escalate tickets to ensure focus from Centres of Excellence (CoE) and other teams
Collaborate with automation teams to optimize efforts and automate routine tasks
Coach Service desk and L1 teams in technical and behavioral skills
Establish monitoring for client infrastructure

Fulltime

Cross Technology Managed Services Engineer (L1)

Join NTT DATA as a Cross Technology Managed Services Engineer (L1) and be the fi...

Location

China , Beijing

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and support in security, network, data centre, systems, or storage within a medium to large ICT organization
Basic knowledge of management agents, redundancy concepts, and ITIL processes
Highly disciplined in handling of tickets on day-to-day basis
Good understanding of using ITSM tools
Skill in planning activities and projects in advance and adapting to changing circumstances
A client-centric approach
Ability to communicate and work across different cultures and social groups
Proficiency in active listening techniques
A positive outlook at work
Willingness to work hard and put in longer hours when necessary

Job Responsibility

Be the first point of contact for clients
Monitor client infrastructure and solutions
Identify problems and errors
Resolve technical incidents and problems
Provide telephonic, ITSM ticket or chat support
Perform maintenance activities such as patching and configuration changes
Update existing knowledge articles or create new ones
Seek opportunities for work optimization
Support project work
Contribute to disaster recovery functions and tests

Fulltime

Applications Managed Services Engineer (L2)

As an Applications Managed Services Engineer (L2) at NTT DATA, your primary miss...

Location

India , Pune

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Hands-on experience managing platforms, including ErP, Middleware, and other business-critical software
Moderate experience in managed services with knowledge of using ticketing tools like ServiceNow
Ability to handle multiple tasks, execute change management duties, and lead troubleshooting processes effectively
Ability to plan activities and adapt quickly to changing circumstances
Effective communication skills and the ability to work across different cultures and social groups
Active listening skills to understand clients' needs and craft a positive client experience
Capacity to maintain a positive outlook, even in a pressurized environment, and put in extra effort when necessary
A bachelor’s degree in information technology/computing or equivalent work experience

Job Responsibility

Ensure that clients' packaged application technologies, such as ErP and Middleware, are always in top shape
Proactively monitor, investigate, and resolve application-based incidents, service requests, and alerts
Handle second-line support with a medium level of complexity
Update tickets with resolution tasks and log incidents
Communicate with other teams and clients to extend support
Execute changes, ensure changes are properly documented and approved
Work with automation teams to optimize efforts
Coach Service desk and L1 teams
Lead initial client escalations for operational issues
Identify problems before they impact client services

Fulltime

Networking Managed Services Engineer (L3)

Join NTT DATA as a Networking Managed Services Engineer (L3) and lead in providi...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits
Advanced Certifications on at least one or two above mentioned technologies
Excellent planning and project management abilities, taking changing circumstances into account
Strong communication skills, with the ability to work across different cultures and social groups
Effective active listening skills
A client-focused approach, prioritizing their requirements and creating positive experiences
Adaptability to changing circumstances and the ability to work diligently when necessary
A positive outlook and the ability to work well under pressure
A bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

Proactively identifying and resolving technical incidents and problems
Ensuring clients meet all service level agreement (SLA) conditions
Identifying root cause of critical incidents and implementing solutions
Managing high-complexity tickets, conducting thorough analyses, and providing resolutions
Coaching and mentoring junior team members
Creating knowledge articles for frequent tasks/issues and training junior team members
Providing inputs to automation teams to reduce manual efforts
Ensuring clients' infrastructure is configured, installed, tested, and operational
Performing necessary checks and employing monitoring tools to respond to alerts
Identifying and logging problems before they escalate

What we offer

Hybrid work environment
Opportunities for professional growth

Fulltime

Cloud Managed Services Engineer (L2)

As a Cloud Managed Services Engineer (L2) at NTT DATA, you'll play a critical ro...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
Moderate experience in managed services and knowledge of ticketing tools like ServiceNow
Knowledge of management agents, redundancy concepts, and supported technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup
Strong planning skills with an ability to adapt to changing circumstances
Ability to communicate and work effectively across different cultures and social groups
Active listening skills, including paraphrasing and probing for further relevant information
Positive outlook and ability to thrive in a pressurized environment
Willingness to work longer hours when necessary and maintain a client-focused approach
Bachelor's degree in information technology/computing or equivalent work experience

Job Responsibility

Proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests
Handle second-line support for incidents and requests with medium complexity, ensuring we meet our service level agreements (SLAs)
Monitor work queues, resolve incidents in a timely manner, and update tickets with the tasks performed
Identify and analyze issues before they impact clients
Provide second-level support and work closely with other teams and clients to extend necessary support
Execute changes with identified risks and mitigation plans
Lead client escalations for operational issues
Contribute to the change management process, ensuring all changes have proper approvals
Plan and execute approved maintenance activities
Audit and analyze incident tickets for quality

Fulltime

Networking Managed Services Engineer (L3)

As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in pro...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits
Advanced Certifications on at least one or two above mentioned technologies
Excellent planning and project management abilities, taking changing circumstances into account
Strong communication skills, with the ability to work across different cultures and social groups
Effective active listening skills
A client-focused approach, prioritizing their requirements and creating positive experiences
Adaptability to changing circumstances and the ability to work diligently when necessary
A positive outlook and the ability to work well under pressure
A bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

Proactively identifying and resolving technical incidents and problems
Ensuring clients meet all service level agreement (SLA) conditions
Identifying root cause of critical incidents and implementing solutions for problems identified
Managing high-complexity tickets, conducting thorough analyses, and providing resolutions to a variety of complex issues
Coaching and mentoring junior team members
Creating knowledge articles for frequent tasks/issues and training junior team members in executing those tasks
Providing inputs to automation teams to reduce manual efforts
Ensuring that clients' infrastructure is configured, installed, tested, and operational
Performing necessary checks and employing monitoring tools to respond to alerts
Identifying and logging problems before they escalate

Fulltime

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Managed Services Engineer

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Looking for more opportunities?

Managed Services Engineer

Managed Services Engineer

Lead Engineer - Professional Services and Managed Services

Networking Managed Services Engineer

Cross Technology Managed Services Engineer (L1)

Applications Managed Services Engineer (L2)

Networking Managed Services Engineer (L3)

Cloud Managed Services Engineer (L2)

Networking Managed Services Engineer (L3)

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