Managed Services Consultant

• System Monitoring and Maintenance: Monitor Critical Services and System Performance
• Health Checks: Regularly check the health of the EC2 instances, ERP system and other resources
• User Management: Provisioning Users: Create and manage user accounts
• Access Control: Configure IAM roles and policies to ensure proper access control
• Support and Troubleshooting: Incident Response: Respond to and resolve incidents
• Support Tickets: Manage and resolve support tickets in a timely manner
• Log Analysis: Analyse application and system logs to troubleshoot issues
• Root Cause Analysis: Perform root cause analysis for recurring issues and propose solutions
• Configuration Management: System Configuration: Assist in configuring ERP modules as per business requirements
• Parameter Tuning: Tune & configure system parameters to optimize performance
• Microsoft SQL, benchmarking, and performance analysis / optimization
• Security Management: Audit Compliance: Ensure compliance with security policies and audit requirements
• Deployment and Updates: Software Updates: Apply patches and updates to the ERP software
• Environment Management: Manage different environments (development, testing, production) within AWS
• Documentation and Reporting: Document Procedures: Create and maintain documentation for standard operating procedures and system configurations
• Knowledge Base: Contribute to a knowledge base for common issues and solutions

• Bachelor’s degree in informatics or information technology
• Experience in infrastructure and cloud solutions
• Experience in system administration (e.g., Microsoft Windows Server, SQL Server, and virtualization)
• Analytical mind and structured, solution-oriented approach
• Proactive and capable of making independent decisions
• Strong communication skills and adaptability for an international environment

Certification in Cloud and Microsoft solutions