Managed Services Client Service Desk Administrator Job at NTT DATA (Jakarta Pusat)

Specialist Service Desk Engineer

The number one goal of everyone in our team is to make our clients exceptionally...

Location

United Kingdom , Hebburn

Salary:

34000.00 - 44000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) Solve Problems & Challenges
Excellent communication skills, founded in being a good listener
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
A deep desire to deliver an amazing Client Experience
Advanced knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
Experience using a Ticketing system / RMM Tool and PSA software (5 years minimum)
Experience providing support via remote tools (5 years minimum)
Experience handling Technical Service Tickets (5 years minimum)
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business (5 year minimum)

Job Responsibility

Work on and resolve escalated Service Desk Tickets and Projects
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with advanced remote troubleshooting
Remote Hardware Maintenance and Support
Use our Ticketing System to manage projects and resolve Service Desk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process
Review RMM dashboard and apply remediation actions as indicated by our Processes

Fulltime

Support Desk Administrator

Would you like to play a key role in a thriving company? Are you looking for a c...

Location

United Kingdom , Newport

Salary:

29658.00 GBP / Year

Atlas Facilities Management Limited

Expiration Date

Until further notice

Requirements

General Computer Skills
Excellent Communications skills, written and verbal
Willingness to learn on the job
Share ideas and learning with other team members
Offer encouragement and assistance to colleagues
Communicate openly and effectively
Committed and reliable
Work with the team towards our common goal of always striving for excellence
Basic DBS check

Job Responsibility

Allocation/scheduling operatives using Time and Attendance systems
Quality Audits, Tracking and management
Answering employee and client queries, helping to resolve issues
Support with clients who provide negative feedback
Supporting client reporting requirements
Reactive calls and periodic management
Management and coordination of reactive mobile cleaning technicians
Overall client and staff issue/general enquiry management
General administration duties to meet the needs of the business
Supporting other departments in day-to-day operations

What we offer

Free on-site parking
20 paid days holiday per year
Full learning and support from Atlas
Learning and development lead by you
The ability to progress your career within Atlas
Stream – financial wellbeing and benefits platform
Cycle to work scheme
Workplace pension scheme
Staff recognition scheme (Stars of Atlas)
Staff engagement portal

Fulltime

Front Desk Administrative Coordinator

We are offering a long-term contract employment opportunity for a Front Desk Adm...

Location

United States , Honolulu

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1 year of experience in a receptionist role or similar position within the Hospitality industry
Proficiency in using Microsoft Word, Microsoft Excel, and Microsoft Outlook
Proven experience in answering a multi-line phone system
Excellent customer service skills with a focus on satisfying the needs of guests and clients
Demonstrated ability to perform data entry tasks with a high level of accuracy
Skilled in writing and responding to email correspondence in a detail oriented manner
Strong interpersonal skills to interact effectively with team members and guests
Experience in organizing files in a systematic and orderly manner
Ability to schedule appointments efficiently and manage calendar events.

Job Responsibility

Serve as the primary contact for all visitors, providing a warm welcome and directing them as needed
Handle a multitude of tasks to ensure seamless office operations
Take responsibility for incoming calls, ensuring they are correctly directed to the appropriate departments
Execute data entry tasks efficiently, maintaining accuracy at all times
Regularly and accurately maintain both paper and electronic filing systems
Utilize excellent communication skills to represent the organization effectively
Perform vital clerical duties to support overall office operations
Use Microsoft Excel, Microsoft Outlook, and Microsoft Word to organize files and schedule appointments
Provide superior customer service, utilizing interpersonal skills to enhance the guest experience
Manage email correspondence, ensuring prompt and detail-oriented responses.

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Managed Services Operations Specialist

The Managed Services Operations Specialist is responsible for overseeing service...

Location

South Africa , Johannesburg

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 8 years experience in service delivery within a large-scale technology services environment across a range of services including outsourced services
Extensive experience in managed services and service delivery environment including technical and service management exposure
Track record of effective workshop facilitation and interviewing skills
Solid management and leadership experience
Possess working knowledge of ITIL with preference to executing in the environment
Demonstrate a broad understanding of the vast range of IT operations and Dimension Data service offerings
Possess knowledge and understanding of IT industry environment and business needs
Possess a strong business and commercial orientation with a supporting interest in technology
Demonstrate skills in persuasion and influencing management, staff, suppliers, clients and vendors
Possess excellent presentation and communications skills and comfort with communicating solutions to clients at a business and technical level

Job Responsibility

Works closely with colleagues from all Services divisions to manage all aspects of service delivery into the various service delivery contracts within their client(s)
Ensures the integrity of the services provided by the Dimension Data Group
Plan, manage and monitor the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery
Contribute to the definition and management of the Services Delivery strategy and execution thereof into their clients
Reviews current and proposed information systems for compliance with the organisation's obligations
Ensures that service delivery meets agreed service levels
Creates and maintains a catalogue of available services
In consultation with the client negotiates service level requirements and agrees service levels
Diagnoses service delivery problems and initiates actions to maintain or improve levels of service
Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency

Fulltime

IT Service Desk Analyst

Provide technical support and maintain IT systems and hardware for an aerospace ...

Location

United States , San Jose

Salary:

95000.00 - 113000.00 USD / Year

Archer Aviation

Expiration Date

Until further notice

Requirements

1+ years of related IT work experience
Computer support related certifications or technical degree
Experience with support, set-up, and administration of typical end-user hardware, software, and services
Experience with desktop imaging or device management solutions
Strong interpersonal skills and ability to work in a fast-paced, agile environment
Strong attention to detail
Ability to move and lift IT equipment as necessary, including PCs, servers, and rack equipment

Job Responsibility

Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware
Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations, servers, and printers
Provide A/V support
Maintains file and other data integrity for traditional and cloud-based systems
Plays critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field
Play critical role in executing core procedures to support on-boarding/off-boarding & provisioning of services from computer set-up to Identity Management set-up & administration
Participate in deploying and maintaining computer & device management/software push solutions
Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation
Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition
Perform procedures to support Compliance requirements (SOX, ISO, and other)

Fulltime

Front Desk Receptionist

Beacon Hill's client in Minnetonka is seeking a polished and professional Front ...

Location

United States , Minnetonka

Salary:

23.00 - 24.00 USD / Hour

Beacon Hill

Expiration Date

Until further notice

Requirements

Previous front desk or administrative experience 2+ years needed
Strong communication and organizational skills
Ability to multitask in a fast-paced environment
Professional appearance and customer service mindset

Job Responsibility

Greet clients and provide an exceptional first impression
Schedule appointments and manage the booking system
Answer phone calls and respond to client text messages promptly
Perform basic clerical and administrative tasks
Maintain a professional and polished demeanor to reflect the company's brand

Fulltime

Front Desk Representative

We are looking for a pleasant Front Desk Representative to undertake front offic...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

03-07 years of experience
adept in MS Office
experience in handling the Front Office of reputed MNCs
graduation in any discipline

Job Responsibility

Prepare the monthly facilities MIS
manage the front desk
take rounds of the facility and ensure good hygiene levels
keep front desk tidy and presentable
greet and assist the guests
answer all incoming calls and redirect them or keep messages
meeting room bookings
client visit arrangements
assist the HR team in recruitment drive as and when required

What we offer

Inclusive and respectful work environment
open positions for people with disabilities

Fulltime

Ms client service desk agent

The Client Service Desk Agent role at NTT DATA is an entry-level position focuse...

Location

Indonesia , Jakarta Pusat

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

High School Certification
Basic level years of experience
Basic experience level in the Technology Industry and Call Centre environment
Strong client service and communication skills
Ability to work in a 24X7 shift structure
Ambitious self-starter with ability to work under general direction
Ability to use sound judgment to escalate an issue to a higher level
Demonstrates ability to interact with a variety of stakeholders
Demonstrates required integrity to ensure excellent client service and retention
Good attention to detail and client focused

Job Responsibility

Provides an administrative support service to the Managed Services Client Service Desk team
Provides entry level administrative tasks as required by the team
May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization
Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests
Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information
Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf
Performs any other related task as required

Fulltime

Managed Services Client Service Desk Administrator

NTT DATA

Location:
Indonesia , Jakarta Pusat

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 04, 2026

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Job Description:

Job Responsibility:

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Job Posted:
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