Managed Services Client Delivery Specialist Job at NTT DATA (Nairobi)

Managed Services Operations Specialist

The Managed Services Operations Specialist is responsible for overseeing service...

Location

South Africa , Johannesburg

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 8 years experience in service delivery within a large-scale technology services environment across a range of services including outsourced services
Extensive experience in managed services and service delivery environment including technical and service management exposure
Track record of effective workshop facilitation and interviewing skills
Solid management and leadership experience
Possess working knowledge of ITIL with preference to executing in the environment
Demonstrate a broad understanding of the vast range of IT operations and Dimension Data service offerings
Possess knowledge and understanding of IT industry environment and business needs
Possess a strong business and commercial orientation with a supporting interest in technology
Demonstrate skills in persuasion and influencing management, staff, suppliers, clients and vendors
Possess excellent presentation and communications skills and comfort with communicating solutions to clients at a business and technical level

Job Responsibility

Works closely with colleagues from all Services divisions to manage all aspects of service delivery into the various service delivery contracts within their client(s)
Ensures the integrity of the services provided by the Dimension Data Group
Plan, manage and monitor the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery
Contribute to the definition and management of the Services Delivery strategy and execution thereof into their clients
Reviews current and proposed information systems for compliance with the organisation's obligations
Ensures that service delivery meets agreed service levels
Creates and maintains a catalogue of available services
In consultation with the client negotiates service level requirements and agrees service levels
Diagnoses service delivery problems and initiates actions to maintain or improve levels of service
Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency

Fulltime

Account Delivery Manager

The Account Delivery Manager is a direct client contact position responsible for...

Location

Australia , Adelaide

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

3 - 8 years relevant business experience
ITIL/ITSM experience
Ability to build & manage strong customer relationship at the senior level
Strong influence & negotiation skill
Capability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations
Competence to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively
Aptitude to understand & analyze an issue or problem to develop & implement a corrective action plan
Applies appropriate technical knowledge and methods to resolve complex business issues
Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective & efficient customer support
Adeptness to proactively & effectively manage risk on medium to high risk projects

Job Responsibility

Develops and nurtures senior management relationships with the customer
Owns customer operational relationship: develops & nurtures to excellent customer satisfaction
Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan
Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication
Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan
Owns expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls
Ability to effectively and proactively manage risk for medium to high risk projects
Hires, leads and provides managerial & technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans
Develops & leads AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination
Develops & manages account service delivery plan. Contributes to strategic account plan

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs
Unconditional inclusion celebrating individual uniqueness.

Fulltime

Senior Associate Managed Services Client Delivery Specialist

The Senior Associate Managed Services Client Delivery Specialist at NTT DATA is ...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in Information Technology or Business or related field
Moderate level of demonstrated experience in a managed services and/or support services environment
Moderate level of demonstrated experience in managed services - service delivery and client management
Moderate level of demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
Moderate level of demonstrated experience in service delivery alignment with contractual agreements and compliance requirements
Moderate level of demonstrated experience in monitoring contract performance
Moderate level of demonstrated experience in managing service delivery projects for clients
Moderate level of demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms
Moderate level of demonstrated experience in proactive measures to address client concerns and continuously improve service quality
Passionate about service delivery with a strong ability to manage a coordinated delivery of service

Job Responsibility

Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs)
Acts as the primary point of contact for client inquiries, escalations, and feedback
Understands client business needs and objectives to tailor required services accordingly
Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
Collaborates with technical teams to resolve client issues and incidents promptly
Monitors and assesses client satisfaction regularly through feedback mechanisms
Takes proactive measures to address client concerns and continuously improve service quality
Develops account plans and strategies to enhance client engagement and retention
Identifies opportunities for upselling or cross-selling additional services
Manages the implementation of new services, upgrades, and projects for clients

Fulltime

Client Onboarding Project Specialist

The Client Onboarding Project specialist will play a key role in driving process...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience in Business, Finance, Project Management, or a related field
Strong project management and coordination skills, including experience with project plans, stakeholder tracking, and status reporting
3+ years of experience in client onboarding, account maintenance, or operations within financial services (Wealth management or corporate banking preferred)
Exposure to project methodologies (Agile, PM/ PRINCE 2 certification or similar) is required
Proficiency with MS Office (Excel, PowerPoint, Project, or equivalent tools)
Excellent communication, organization, and analytical skills
Demonstrated ability to challenge existing processes constructively and support continuous improvement
Strong risk and control awareness, ensuring adherence to internal policies and regulatory standards
English fluency (written and spoken) required

Job Responsibility

Support the delivery of Client transformation initiatives, including process redesign, automation, and operational efficiency projects
Manage project tasks, track milestones, and maintain documentation (plans, benefit logs, misregisters, etc)
Act as the Business Activity Owner for Suppliers /Vendors which may fall under the Scope of the Team
Collaborate with cross-functional teams (Onboarding, Account Maintenance, Technology, compliance, Risk & Business) to implement process and system enhancements
Provide subject matter expertise in client onboarding processes, documentation requirements, and system flows to ensure operational feasibility of proposed changes
Participate in defining and documenting new procedures, user stories, and training material to support adoption of new processes or tools
Support the monitoring of project performance metrics such as cycle time, good-order submissions, and rework rates
Identify and escalate potential risks or issues, ensuring proactive follow-up and timely resolution
Facilitate working groups or feedback sessions with bankers, associate bankers, and operations teams to identify improvement opportunities
Contribute to building a culture of ownership and accountability, ensuring changes are embedded and sustainable

What we offer

Paid Parental Leave Program (maternity and paternity leave)
A supportive workplace for professionals returning to the office from childcare leave
Award-winning pension plan
multisport
holiday allowance
Private Medical Care Program
Group Life Insurance
Consideration for annual discretionary bonus
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

Fulltime

Senior Managed Services Client Delivery Specialist

The Senior Managed Services Client Delivery Specialist is an advanced subject ma...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in Information Technology or Business or related field
Relevant ITIL certification preferred
Relevant project management certification (for example, PMP) is preferred
Advanced demonstrated experience in a managed services and/or support services environment
Advanced demonstrated experience in managed services - service delivery and client management
Advanced demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
Advanced demonstrated experience in service delivery alignment with contractual agreements and compliance requirements
Advanced demonstrated experience in monitoring contract performance
Advanced demonstrated experience in managing service delivery projects for clients
Advanced demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms

Job Responsibility

Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs)
Acts as the primary point of contact for client inquiries, escalations, and feedback
Understands client business needs and objectives to tailor required services accordingly
Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
Collaborates with technical teams to resolve client issues and incidents promptly
Monitors and assesses client satisfaction regularly through feedback mechanisms
Takes proactive measures to address client concerns and continuously improve service quality
Develops account plans and strategies to enhance client engagement and retention
Identifies opportunities for upselling or cross-selling additional services
Manages the implementation of new services, upgrades, and projects for clients

Fulltime