Managed Services Client Delivery Specialist Job at NTT DATA (Nairobi)

Managed Services Client Delivery Specialist

The Managed Services Client Delivery Specialist is a seasoned subject matter exp...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in Information Technology or Business or related field
Seasoned demonstrated experience in a managed services and/or support services environment
Seasoned demonstrated experience in managed services - service delivery and client management
Seasoned demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
Seasoned demonstrated experience in service delivery alignment with contractual agreements and compliance requirements
Seasoned demonstrated experience in monitoring contract performance
Seasoned demonstrated experience in managing service delivery projects for clients
Seasoned demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms
Seasoned demonstrated experience in proactive measures to address client concerns and continuously improve service quality
Relevant ITIL certification preferred

Job Responsibility

Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs)
Acts as the primary point of contact for client inquiries, escalations, and feedback
Understands client business needs and objectives to tailor required services accordingly
Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
Collaborates with technical teams to resolve client issues and incidents promptly
Monitors and assesses client satisfaction regularly through feedback mechanisms
Takes proactive measures to address client concerns and continuously improve service quality
Develops account plans and strategies to enhance client engagement and retention
Identifies opportunities for upselling or cross-selling additional services
Manages the implementation of new services, upgrades, and projects for clients

Fulltime

Senior Associate Managed Services Client Delivery Specialist

The Senior Associate Managed Services Client Delivery Specialist at NTT DATA is ...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in Information Technology or Business or related field
Moderate level of demonstrated experience in a managed services and/or support services environment
Moderate level of demonstrated experience in managed services - service delivery and client management
Moderate level of demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
Moderate level of demonstrated experience in service delivery alignment with contractual agreements and compliance requirements
Moderate level of demonstrated experience in monitoring contract performance
Moderate level of demonstrated experience in managing service delivery projects for clients
Moderate level of demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms
Moderate level of demonstrated experience in proactive measures to address client concerns and continuously improve service quality
Passionate about service delivery with a strong ability to manage a coordinated delivery of service

Job Responsibility

Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs)
Acts as the primary point of contact for client inquiries, escalations, and feedback
Understands client business needs and objectives to tailor required services accordingly
Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
Collaborates with technical teams to resolve client issues and incidents promptly
Monitors and assesses client satisfaction regularly through feedback mechanisms
Takes proactive measures to address client concerns and continuously improve service quality
Develops account plans and strategies to enhance client engagement and retention
Identifies opportunities for upselling or cross-selling additional services
Manages the implementation of new services, upgrades, and projects for clients

Fulltime

Client Services Specialist

We’re looking for a polished and personable Client Services Specialist to join t...

Location

United Kingdom , Liverpool

Salary:

29754.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow
Display excellent personal presentation and interpersonal skills
Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
Demonstrate the ability to work independently and manage own workload.

Job Responsibility

Switchboard / Call Services: Provide a warm, courteous and prompt service to all internal and external clients
Anticipate client needs, follow up with clients and ensure that client expectations are met and where possible exceeded
Handle all incoming enquiries for any of the Call Services
Meeting Room Reservations, Events & Central Bookings: Build relationships with clients, PA’s and bookers across all sites
Manage and administer meeting room reservations, ensuring accurate scheduling, appropriate room allocation, and efficient utilisation of available space
Fully support and assist the booker with all room bookings and events
Oversee the end-to-end coordination of meeting room bookings, from initial enquiry through to completion, ensuring compliance with agreed service level agreements
Ensure meeting rooms are prepared in accordance with booking requirements, including room configuration, capacity, audio-visual and video conferencing arrangements
Monitor meeting room availability, identify and resolve booking conflicts, and propose suitable alternative solutions where necessary
Exceed client and guest expectations and actively promote a client-centred environment by carrying out regular checks of meeting room reservations in accordance with the agreed SLA’s

What we offer

Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
Benefit from a contributory pension scheme for a stable financial tomorrow
Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support
Unlock endless learning and development opportunities to elevate your career
Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions
Take one paid day off annually to support a cause you’re passionate about

Fulltime

Senior Team Lead, Managed Services Client Service Desk

The Senior Team Lead, Managed Services Client Service Desk is a developing subje...

Location

South Africa , Cape Town

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

A good understanding of the vast range of IT operations and company service offerings
Displays excellent levels of client engagement and service orientation
Demonstrates operational team management skills and the ability to effectively manage the resources that report to them
Good collaboration skills and ability to interact professionally
Demonstrates understanding of project management principles
Strong documentation skills and expertise in handling escalated customer issues
Bachelor's degree or equivalent in information technology or related field
Relevant technical certifications preferred
ITIL v4 specialist certification and knowledge is preferred
ITIL Specialist (Managing Professional) certification is preferred

Job Responsibility

Responsible for managing a team of service desk agents
Ensures resource allocation, attendance, effective achievement of KPI's and planning activities
Contributes to the process of managing tickets or calls logged at the service desk
Ensures all incidents which are logged, are accurately registered and categorized
Ensures the allocation of an appropriate ticket prioritization code upon receipt of the ticket/call and during the logging process
Ensures ticket diagnosis is conducted to discover the full symptoms, determine what has gone wrong and how to correct it
Ensures reported faults are investigated and diagnosed
Be expected to take ownership and resolve or further escalate escalated incidents
Checks incidents are fully resolved and users and/or clients are satisfied and agree to close the related incident
Ensures relevant actions have been logged to enable tracking

Fulltime

Team Lead, Managed Services Client Service Desk

The Team Lead, Managed Services Client Service Desk is an entry level subject ma...

Location

South Africa , Port Elizabeth

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Some understanding of the vast range of IT operations and company service offerings
Displays good levels of client engagement and service orientation
Demonstrates operational team management skills and ability to effectively manage the resources that report to them
Good collaboration skills and ability to interact professionally
Some understanding of project management principles
Bachelor's degree or equivalent in information technology or related field
ITIL v4 specialist certification and knowledge is required
Demonstrated relevant work experience gained in call center managed services/services delivery environment within a medium to large information technology environment
2-3 years worked experience in as a Service Desk Team Lead role or similar
Entry level team management/leadership experience

Job Responsibility

Responsible for managing a team of junior service desk agents and / or administrators
Ensures resource allocation, attendance, effective achievement of KPI's and planning activities
Contributes to the process of managing tickets or calls logged at the service desk
Ensures all incidents which are logged, are accurately registered and categorized
Ensures the allocation of an appropriate ticket prioritization code upon receipt of the ticket/call and during the logging process
Ensures ticket diagnosis is conducted to discover the full symptoms, determine what has gone wrong and how to correct it
Be expected to take ownership and resolve or further escalate escalated incidents
Checks incidents are fully resolved, and users and/or clients are satisfied and agree to close the related incident
Ensures relevant actions have been logged to enable tracking
Monitors the performance of the team and identifies any training/ coaching intervention required

Fulltime

Client Delivery Specialist

Post-implementation is where client satisfaction is won or lost—when the excitem...

Location

United States

Salary:

60000.00 - 65000.00 USD / Year

Personify Health

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent preferred (healthcare, health science, wellness, customer service, business management, operations, logistics)
1-3+ years professional experience in operations/logistics, customer service, customer management, software implementation, or project management
Previous SaaS, health/wellness, or healthcare industry experience preferred
Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, OneDrive)
Working knowledge of Salesforce, GenAdmin, Gainsight, MicroStrategy, JIRA, Confluence
Previous Salesforce experience preferred
Strong analytical and problem-solving capabilities with ability to identify and resolve operational issues

Job Responsibility

Coordinate client requirements: Document, submit, track, communicate, and monitor client program requirements post-implementation while helping clients match needs with operationally efficient delivery options
Build cross-functional partnerships: Partner with internal teams across Finance, Implementation, Client Operations, Member Services, Product, DSR, and Live Services to execute client deliverables and provide agreed reporting from internal tools
Support member services: Resolve client-specific information needs, update training for agents, and complete documentation to enhance service delivery quality
Monitor issue resolution: Proactively track satisfactory resolution of client technical support issues by appropriate internal teams while maintaining working knowledge of significant tools and systems
Manage client communications: Coordinate with internal teams to provide timely updates on client needs and ensure consistent communication throughout the client lifecycle

What we offer

Competitive base salary and benefits effective day one
Comprehensive medical and dental through our own health solutions
Paid Time Off
Mental health support
Retirement planning
Financial protection
Professional development with clear career progression and learning budgets
Mission-driven culture

Fulltime

Team Lead, Managed Services Client Service Desk

The Team Lead, Managed Services Client Service Desk at NTT DATA is an entry-leve...

Location

United States of America

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Some understanding of the vast range of IT operations and company service offerings
Displays good levels of client engagement and service orientation
Demonstrates operational team management skills and ability to effectively manage the resources that report to them
Good collaboration skills and ability to interact professionally
Some understanding of project management principles
Bachelor's degree or equivalent in information technology or related field
Relevant technical certifications preferred
ITIL v4 specialist certification and knowledge is required
Demonstrated relevant work experience gained in call center managed services/services delivery environment within a medium to large information technology environment
Entry level team management/leadership experience

Job Responsibility

Responsible for managing a team of junior service desk agents and/or administrators
Ensures resource allocation, attendance, effective achievement of KPI's and planning activities
Contributes to the process of managing tickets or calls logged at the service desk
Ensures all incidents which are logged, are accurately registered and categorized
Ensures the allocation of an appropriate ticket prioritization code upon receipt of the ticket/call and during the logging process
Ensures ticket diagnosis is conducted to discover the full symptoms, determine what has gone wrong and how to correct it
Be expected to take ownership and resolve or further escalate escalated incidents
Checks incidents are fully resolved, and users and/or clients are satisfied and agree to close the related incident
Ensures relevant actions have been logged to enable tracking
Monitors the performance of the team and identifies any training/coaching intervention required

Fulltime

Client Services Specialist

We are looking for a dedicated Client Services Specialist to join our team in Sa...

Location

United States , Santa Barbara

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1 year of experience in call center customer service or a similar role
Proficiency in managing multiple browsers and technical platforms
Strong skills in email correspondence and clear communication
Ability to troubleshoot and resolve connectivity problems effectively
Commitment to delivering exceptional customer success outcomes
Excellent problem-solving skills and attention to detail
Ability to work collaboratively with internal teams to enhance customer experiences

Job Responsibility

Respond promptly and professionally to customer inquiries via phone, email, and other communication channels
Troubleshoot connectivity issues and provide clear solutions to clients
Assist customers in navigating multiple browsers and platforms to resolve technical challenges
Ensure customer success by addressing concerns and resolving issues efficiently
Maintain detailed records of customer interactions and follow-ups to ensure resolution
Collaborate with internal teams to improve service delivery and customer satisfaction
Handle high-volume call center interactions while maintaining a positive and helpful demeanor
Provide guidance and support to customers regarding company products and services
Continuously update knowledge of company offerings to deliver accurate information to clients

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

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Managed Services Client Delivery Specialist

Job Description

Job Responsibility

Requirements

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