Managed Services Client Delivery Specialist Job at NTT DATA (Bangalore)

Account Delivery Manager

The Account Delivery Manager is a direct client contact position responsible for...

Location

Australia , Adelaide

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

3 - 8 years relevant business experience
ITIL/ITSM experience
Ability to build & manage strong customer relationship at the senior level
Strong influence & negotiation skill
Capability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations
Competence to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively
Aptitude to understand & analyze an issue or problem to develop & implement a corrective action plan
Applies appropriate technical knowledge and methods to resolve complex business issues
Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective & efficient customer support
Adeptness to proactively & effectively manage risk on medium to high risk projects

Job Responsibility

Develops and nurtures senior management relationships with the customer
Owns customer operational relationship: develops & nurtures to excellent customer satisfaction
Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan
Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication
Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan
Owns expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls
Ability to effectively and proactively manage risk for medium to high risk projects
Hires, leads and provides managerial & technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans
Develops & leads AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination
Develops & manages account service delivery plan. Contributes to strategic account plan

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs
Unconditional inclusion celebrating individual uniqueness.

Fulltime

New

Senior Associate Managed Services Client Delivery Specialist

The Senior Associate Managed Services Client Delivery Specialist at NTT DATA is ...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in Information Technology or Business or related field
Moderate level of demonstrated experience in a managed services and/or support services environment
Moderate level of demonstrated experience in managed services - service delivery and client management
Moderate level of demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
Moderate level of demonstrated experience in service delivery alignment with contractual agreements and compliance requirements
Moderate level of demonstrated experience in monitoring contract performance
Moderate level of demonstrated experience in managing service delivery projects for clients
Moderate level of demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms
Moderate level of demonstrated experience in proactive measures to address client concerns and continuously improve service quality
Passionate about service delivery with a strong ability to manage a coordinated delivery of service

Job Responsibility

Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs)
Acts as the primary point of contact for client inquiries, escalations, and feedback
Understands client business needs and objectives to tailor required services accordingly
Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
Collaborates with technical teams to resolve client issues and incidents promptly
Monitors and assesses client satisfaction regularly through feedback mechanisms
Takes proactive measures to address client concerns and continuously improve service quality
Develops account plans and strategies to enhance client engagement and retention
Identifies opportunities for upselling or cross-selling additional services
Manages the implementation of new services, upgrades, and projects for clients

Fulltime

Client Onboarding Project Specialist

The Client Onboarding Project specialist will play a key role in driving process...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience in Business, Finance, Project Management, or a related field
Strong project management and coordination skills, including experience with project plans, stakeholder tracking, and status reporting
3+ years of experience in client onboarding, account maintenance, or operations within financial services (Wealth management or corporate banking preferred)
Exposure to project methodologies (Agile, PM/ PRINCE 2 certification or similar) is required
Proficiency with MS Office (Excel, PowerPoint, Project, or equivalent tools)
Excellent communication, organization, and analytical skills
Demonstrated ability to challenge existing processes constructively and support continuous improvement
Strong risk and control awareness, ensuring adherence to internal policies and regulatory standards
English fluency (written and spoken) required

Job Responsibility

Support the delivery of Client transformation initiatives, including process redesign, automation, and operational efficiency projects
Manage project tasks, track milestones, and maintain documentation (plans, benefit logs, misregisters, etc)
Act as the Business Activity Owner for Suppliers /Vendors which may fall under the Scope of the Team
Collaborate with cross-functional teams (Onboarding, Account Maintenance, Technology, compliance, Risk & Business) to implement process and system enhancements
Provide subject matter expertise in client onboarding processes, documentation requirements, and system flows to ensure operational feasibility of proposed changes
Participate in defining and documenting new procedures, user stories, and training material to support adoption of new processes or tools
Support the monitoring of project performance metrics such as cycle time, good-order submissions, and rework rates
Identify and escalate potential risks or issues, ensuring proactive follow-up and timely resolution
Facilitate working groups or feedback sessions with bankers, associate bankers, and operations teams to identify improvement opportunities
Contribute to building a culture of ownership and accountability, ensuring changes are embedded and sustainable

What we offer

Paid Parental Leave Program (maternity and paternity leave)
A supportive workplace for professionals returning to the office from childcare leave
Award-winning pension plan
multisport
holiday allowance
Private Medical Care Program
Group Life Insurance
Consideration for annual discretionary bonus
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

Fulltime

Engagement Manager

We are on a bold mission to create the best software services offering in the wo...

Location

India , Coimbatore

Salary:

Not provided

techjays

Expiration Date

Until further notice

Requirements

Client Relationship Management
Project & Delivery Oversight
Account Strategy & Growth
Escalation & Risk Management
Internal Stakeholder Coordination
Communication & Negotiation
Project Management Tools (e.g., Jira, Asana)
Client Lifecycle Management
People Management & Coaching
Analytical & Reporting Skills

Job Responsibility

Own strategic relationships with key clients
act as a trusted advisor and escalation point
Identify business opportunities and align internal resources to meet client goals
Lead client onboarding, quarterly business reviews (QBRs), and renewal/expansion discussions
Drive continuous improvement in client satisfaction, retention, and growth metrics
Analyze account performance data to provide insights and actionable recommendations
Collaborate with sales/account managers to identify upsell and cross-sell opportunities
Ensure smooth coordination between client-facing and technical/delivery teams for seamless execution
Lead, coach, and inspire a team of client engagement managers,delivery leads, and specialists
Set performance objectives, conduct reviews, and support career development planning

What we offer

Best in class packages
Paid holidays and flexible paid time away
Casual dress code & flexible working environment
Medical Insurance covering self & family up to 4 lakhs per person

Delivery Manager

We are looking for a Delivery Manager to join our team at Inetum Polska. The per...

Location

Poland , Warsaw

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Min. 3 years of experience as a Project Manager or in the IT industry, such as: Junior Key Account Specialist, Project Manager, Business Analyst (IT)
University degree in technology or economics
Good knowledge of sales and negotiation techniques
Ability to build long-term relationships with clients
Knowledge of IT products and services
Ability to manage project risks and finances
Excellent communication skills and ability to work in a team
Ability to plan, organize and coordinate own and colleagues' work
Effective and timely execution of assigned tasks
Creativity and openness to innovative solutions

Job Responsibility

Building and maintaining long-term relationships with clients
Managing projects
Supporting the sales of IT products and services

What we offer

Flexible working hours
Hybrid work model
Cafeteria system
Generous referral bonuses
Ongoing guidance from a dedicated Team Manager
Tailored technical mentoring
Dedicated team-building budget
Opportunities to participate in charitable initiatives and local sports programs
Supportive and inclusive work culture

Fulltime

Cash Management Solutions Specialist

We are looking for a Cash Management Solutions Specialist to join our Inetum Tea...

Location

Portugal , Lisbon

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Academic background in Finance, Business Administration or related field
+6 years in Customer Service/Account Management in Financial Services, IT Support or Project Management roles (in Banking environment is a plus) or other relevant experience
Strong orientation towards the customer, goals, and results
General IT and Cash Management products knowledge
Fluency in English (mandatory)
Proficiency in MS Office, especially Excel
Excellent communication skills

Job Responsibility

Manages end-to-end delivery of Cash Management solutions for your client portfolio, anticipating needs and proposing smart, tailored solutions
Takes full ownership of the project lifecycle, from scoping and setup to post-go-live support
Keeps clients informed and engaged throughout the process, ensuring transparency and trust, while ensuring clients are well-trained and satisfied with the solutions delivered
Follows up on incidents, analyzes feedback, and ensures client concerns are addressed effectively
Adheres to internal controls and reports key updates to the Team Leader
Contributes to the evolution of Cash Management services and shares the expertise across teams

What we offer

Hybrid work with 2/3 days in the office in Lisbon per week

Fulltime

Specialist Service Desk Engineer

The number one goal of everyone in our team is to make our clients exceptionally...

Location

United Kingdom , Hebburn

Salary:

34000.00 - 44000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) Solve Problems & Challenges
Excellent communication skills, founded in being a good listener
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
A deep desire to deliver an amazing Client Experience
Advanced knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
Experience using a Ticketing system / RMM Tool and PSA software (5 years minimum)
Experience providing support via remote tools (5 years minimum)
Experience handling Technical Service Tickets (5 years minimum)
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business (5 year minimum)

Job Responsibility

Work on and resolve escalated Service Desk Tickets and Projects
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with advanced remote troubleshooting
Remote Hardware Maintenance and Support
Use our Ticketing System to manage projects and resolve Service Desk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process
Review RMM dashboard and apply remediation actions as indicated by our Processes

Fulltime

New

Service Delivery Specialist

The Service Delivery Specialist at NTT DATA is a pivotal role focused on managin...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Relevant bachelor’s degree or equivalent in Information Technology or Business Administration or related field
ITIL Certification, such as ITIL Foundation or higher-level certifications
Project Management Professional (PMP) certification desirable
Client Relationship Management certification desirable
Seasoned demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organization, preferably IT service provider
Seasoned background in delivering IT services, managing IT projects, and understanding the IT service lifecycle
Seasoned experience in managing client relationships, understanding client needs, and ensuring client satisfaction
Ability to establish strong relationships with internal stakeholders and external clients
Seasoned ability in managing coordinated delivery of service
Excellent written and verbal communication skills

Job Responsibility

Works as an Independent Contributor (IC) and acts as the primary interface managing the services relationship between the client and the organization
Performs client facing service activation activities and support the GDC in service activation completion
Responsible for operations performance, including - Service Improvement Plans
Establishes, monitors and reports Service Delivery Reports
Escalation management and Reporting
Meeting management with clients
Major incidents - scrutinizes adherence to process, recommends changes when SLAs are not met and works with larger delivery teams
Change Management – manages and owns all RoE changes
Service First - owns Service First asset verification and contract status
Vendor Backout - manages backout issues with Vendor

Fulltime

Managed Services Client Delivery Specialist

NTT DATA

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 24, 2026

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