Managed Services Automation & Service Improvement Lead

Probrand's Managed Services team delivers a broad portfolio of services to customers across the UK, spanning network monitoring, managed wireless, endpoint security, backup and disaster recovery, firewalls and VPN, email security, patching and security awareness. This is a newly created opportunity to lead automation and service improvement within a growing managed services business. You’ll work across the full service lifecycle, helping to streamline delivery, improve consistency and build a more scalable operation. Working closely with the Managed Services Manager, you’ll identify where time is being lost, introduce smarter ways of working, and turn improvement ideas into practical change. This is a high-visibility role for someone who enjoys solving problems, challenging the status quo and making a measurable impact.