Managed Services Application Engineer Job at WhiteBlue

Lead Engineer - Professional Services and Managed Services

Customer Solution Centers are made up of teams that provide remote (off-site) se...

Location

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Advanced University degree: post-graduate degree (i.e., Master of Arts/Science, MBA, etc.). Typically 1-2 year completion beyond first level University degree. or equivalent experience
7+ years experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written English and Spanish communication skills. Additional technical communication skills in Portuguese are highly desired
Advanced network design skills related to HPE Networking products and technologies (including both legacy Aruba and Juniper products)
Prior experience deploying Agentic AI preferred
Advanced troubleshooting skills in a technical environment
Excellent analytical and problem-solving skills
Advanced networking troubleshooting skills
Specific knowledge and training with the Aruba and Juniper products. Knowledge of Cisco Systems or other similar vendor products desired

Job Responsibility

Perform network design, lead implementations, and resolve technical escalations for major/complex incidents
Perform Professional Services and Managed Services tasks
Coach other engineers
Help develop a new delivery center working with established teams in India, Colombia, Costa Rica, and the United States
Contribute to the development of innovative principles and ideas
Provide highly innovative solutions
Lead large, cross-division functional teams or projects that affect the organization's long-term goals and objectives
Participate in cross-division, multi-function teams
Provide mentoring and guidance to lower level employees
Develop strategy and sets functional policy and direction

What we offer

Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Personal & Professional Development: specific programs catered to helping you reach any career goals
Unconditional Inclusion: unconditionally inclusive in the way we work and celebrate individual uniqueness
Flexibility to manage our work and personal needs

Applications Managed Services Engineer (L1)

As an Applications Managed Services Engineer (L1) at NTT DATA, you will provide ...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience in managing platforms such as Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
Basic knowledge of infrastructure and technology within supported technical domains (e.g., ErP, Windows, Linux, SQL, Oracle Middleware, and Webserver)
Strong planning skills, with the capability to anticipate and adapt to changing circumstances
A client-focused mindset, with the ability to understand and prioritize client needs
The ability to communicate and work effectively across different cultures and social groups
Active listening skills, including paraphrasing, probing for further information, and refraining from interrupting
A positive outlook, even when working under pressure or putting in longer hours as needed
A bachelor’s degree in information technology/computing, or equivalent work experience

Job Responsibility

Provide essential support and monitoring services for our clients' critical software applications, including ErP and Middleware technologies
Proactively identify, investigate, and resolve application-based incidents to ensure that we consistently meet our Service Level Agreements (SLAs)
Monitor and manage client applications, responding to service requests, and resolving low-complexity incidents
Execute approved maintenance activities such as patching and making configuration changes
Provide support to clients via phone or chat
Create and update knowledge articles to help streamline processes and improve service delivery
Contribute to project work and be involved in implementing and delivering disaster recovery functions and tests

Fulltime

New

Cross Technology Managed Services Engineer (L3)

The Cross Technology Managed Services Engineer (L3) plays a crucial role in ensu...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
At least 7 years of experience in managed services

Job Responsibility

Proactively identifying and resolving technical incidents
Ensuring client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution, product reviews, and operational improvements
Managing high-complexity tickets, performing advanced tasks, and providing diverse solutions
Mentoring junior team members
Working across various technology domains such as Cloud, Security, Networking, and Applications
Conducting necessary checks, applying monitoring tools, and responding to alerts
Logging incidents with the required level of detail, analyzing, assigning, and escalating support calls
Proactively identifying opportunities for optimization and automation
Creating knowledge articles for frequent tasks/issues and training junior team members

Fulltime

New

Cross Technology Managed Services Engineer

We are seeking a highly skilled Automation Engineer (L3/L4) to drive automation ...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong experience in automation tools (Ansible, Terraform)
Expertise in DevOps practices and CI/CD pipelines (GitLab, Jenkins, GitHub)
Hands-on experience with cloud platforms (AWS, Azure)
Strong scripting skills (Python, Shell, PowerShell)
Experience with containers (Docker, Kubernetes)
Knowledge of VMware virtualization and infrastructure automation
Exposure to monitoring, security, and ITSM tools (Splunk, CyberArk, etc.)
Strong troubleshooting and analytical skills across multi-technology environments
Experience working in managed services / production support environments

Job Responsibility

Design, develop, and maintain automation frameworks using tools such as Ansible, Terraform, and scripting languages
Identify opportunities to automate repetitive operational tasks and reduce manual intervention
Build and manage CI/CD pipelines (GitLab, Jenkins, GitHub Actions) for infrastructure and application automation
Maintain version-controlled automation code ensuring reusability, auditability, and scalability
Provide L3/L4 support for complex, escalated incidents and service requests
Perform root cause analysis (RCA) and implement permanent fixes through automation
Leverage automation to enable proactive issue detection and self-healing systems
Ensure all incidents are resolved within SLA commitments
Support environments across Cloud (AWS, Azure), Virtualization (VMware), Storage, Security, Networking, and Applications
Automate infrastructure provisioning and lifecycle management across multi-platform environments

Fulltime

New

Cross Technology Managed Services Engineer (L3)

The Managed Services Cross Technology Engineer (L3/4) –Automation is an advanced...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
Relevant certifications include (but not limited to) - VMware certified Professional: DATA Centre Virtualization
VMware Certified Specialist – Cloud Provider
VMware Site recovery Manager: Install, Configure, Manage
Microsoft Certified: Azure Architect Expert
AWS Certified: Solutions Architect Associate
Veeam Certified Engineer (VMCE)
Rubrik Certified Systems Administrator
Storage HDS

Job Responsibility

Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA
Timely and consistent updates of tickets with resolution tasks performed
Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner
Captures all required and relevant information for immediate resolution
Provides forth level support to all escalated incidents, requests and identify the root cause of incidents and problems, respond to tickets where third line engineer teams were unable to fix the problem
Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers
Communicates with other teams and clients for extending support
Acts as emergency support contact as needed, for critical client and business-impacting issues
Supports, tracks, and documents change implementation
Provides timely escalation of all tickets to management with ensuing updates, where applicable

Fulltime

Cross Technology Managed Services Engineer (L3)

Make an impact with NTT DATA. Join a company that is pushing the boundaries of w...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
Expert-level management of Cisco or FortiGate
Zero Trust Architecture (ZTA) / SASE
Segmentation: Micro-segmentation and logical network segmentation (VLANs, VRFs)
Cloud Network Security: AWS/Azure/GCP network security controls (VPC, Security Groups, NSGs)
NAC: Cisco ISE or similar Network Access Control systems
IDS/IPS & WAF (Web Application Firewalls, e.g., F5, Cloudflare)
Automation: Basic scripting skills in Python and use of Ansible for security configuration
SIEM: Familiarity with Splunk or Microsoft Sentinel for log analysis

Job Responsibility

Define and Lead Network Security Strategy: Understand, architect, design, and champion the overall network security posture and roadmap for the entire organization (on-premise, cloud, hybrid)
L3/L4 Incident Management & Root Cause Analysis: Act as the highest-tier escalation point for complex and critical network security incidents and failures, driving resolution and preventative measures
Security Infrastructure Management: Design, deploy, and manage core network security components, including next-generation Firewalls (NGFW), IDS/IPS, Load Balancers, VPN concentrators, and network access control (NAC) systems
Policy Development and Review: Establish and enforce comprehensive security policies, standards, and baselines across all network devices and segmentation zones
Cloud Network Security Architecture: Design secure networking patterns for cloud environments (e.g., AWS VPCs, Azure VNet security groups, Transit Gateways) integrated with on-premise solutions
Disaster Recovery (DR) and Business Continuity: Develop and regularly test network security components of the DR and Business Continuity plans
Technology Evaluation: Evaluate and recommend new security technologies and tools (e.g., SASE, Zero Trust Network Architecture) to improve the organization's defensive capabilities
Mentorship and Documentation: Create high-quality documentation (HLD/LLD) and mentor junior engineers on security best practices and advanced troubleshooting techniques
Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA
Timely and consistent updates of tickets with resolution tasks performed

Fulltime

Security Managed Services Engineer (L4)

As a Security Managed Services Engineer (L4) at NTT DATA, your day will be fille...

Location

Luxembourg , Capellen

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Security, or a related field
Relevant certifications are a plus
Proven experience in network and application security, with expertise in Palo Alto, Bluecoat, F5 (LTM, ASM, APM), ASA VPN or Splunk
Knowledge of firewall management, intrusion detection, content filtering, web application security, and VPN technologies
Proficiency in PKI design and management, digital certificate issuance, and secure key management
Excellent problem-solving and troubleshooting skills, with the ability to work well under pressure
Strong communication skills and the ability to collaborate with diverse teams
A proactive approach to identifying and mitigating security vulnerabilities and risks
Demonstrated ability to work in a fast-paced and dynamic environment
Fluent in English

Job Responsibility

Being responsible to implement projects to replace / upgrade the current infrastructure with new versions or solutions, and you will analyze, recommend, and implement new cyber security technologies and solutions
Monitor operational infrastructure – you will leverage standard tools and processes to respond and resolve incidents and requests in a timely manner meeting agreed SLA
Incident Response – Monitor security events, investigate and respond to security incidents, and assist in post-incident analysis and remediation
Documentation: Create and maintain comprehensive documentation related to security configurations, policies, procedures, and incidents
Collaboration: Work closely with cross-functional teams, including IT, Network, and Application Development, to ensure the integration of security measures across the organization
Research and Innovation: Stay up-to-date with emerging security threats, technologies, and best practices, and provide recommendations for security improvements

Fulltime

Applications Managed Services Engineer

As an Applications Managed Services Engineer (L1) at NTT DATA, you will provide ...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience in managing platforms such as Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
Basic knowledge of infrastructure and technology within supported technical domains (e.g., ErP, Windows, Linux, SQL, Oracle Middleware, and Webserver)
Strong planning skills, with the capability to anticipate and adapt to changing circumstances
A client-focused mindset, with the ability to understand and prioritize client needs
The ability to communicate and work effectively across different cultures and social groups
Active listening skills, including paraphrasing, probing for further information, and refraining from interrupting
A positive outlook, even when working under pressure or putting in longer hours as needed
A bachelor’s degree in information technology/computing, or equivalent work experience

Job Responsibility

Provide essential support and monitoring services for clients' critical software applications, including ErP and Middleware technologies
Proactively identify, investigate, and resolve application-based incidents to meet Service Level Agreements (SLAs)
Monitor and manage client applications
Respond to service requests and resolve low-complexity incidents
Execute approved maintenance activities such as patching and making configuration changes
Provide support to clients via phone or chat
Create and update knowledge articles to streamline processes and improve service delivery
Contribute to project work and implement disaster recovery functions and tests

Fulltime

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Managed Services Application Engineer

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