Managed Service Technical Specialist Security - L3 Job at NTT DATA (Bangalore)

Technical Specialist - Security (L3)

As a Security Managed Services Engineer (L3) at NTT DATA, you will play a crucia...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proven experience handling complex security infrastructure within a managed services environment
Strong background in IT engineering, preferably within medium to large ICT organizations
Deep working knowledge of ITIL processes
Proficiency in planning activities and projects well in advance
Strong client-focused approach, ensuring a positive client experience
Excellent communication skills, with the ability to work across different cultures and social groups
Effective listening skills and an ability to adapt to changing circumstances
Ability to remain calm and positive under pressure, and willingness to work longer hours when necessary
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience

Job Responsibility

Resolving complex technical incidents
Managing security infrastructure
Mentoring junior team members
Proactively identifying and resolving technical incidents
Performing necessary checks and applying monitoring tools
Ensuring all assigned infrastructure at client sites is correctly configured, installed, tested, and operational
Diving deep into third-line support calls to uncover root causes of incidents and problems
Engaging with clients providing continuous feedback and updating them about their systems' statuses
Maintaining zero missed service level agreement (SLA) conditions
Identifying root cause of critical incidents and implementing solutions

Fulltime

Technical Specialist -SOC (Qradar Admin) L3

Join NTT DATA as a Security Managed Services Engineer (L3) and play a vital role...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proven experience handling complex security infrastructure within a managed services environment
Strong background in IT engineering, preferably within medium to large ICT organizations
Deep working knowledge of ITIL processes
Proficiency in planning activities and projects well in advance
Strong client-focused approach, ensuring a positive client experience
Excellent communication skills, with the ability to work across different cultures and social groups
Effective listening skills and an ability to adapt to changing circumstances
Ability to remain calm and positive under pressure, and willingness to work longer hours when necessary
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience

Job Responsibility

Resolving complex technical incidents
Managing security infrastructure
Mentoring junior team members
Proactively identifying and resolving technical incidents
Performing necessary checks and applying monitoring tools
Ensuring that all assigned infrastructure at client sites is correctly configured, installed, tested, and operational from the start
Diving deep into third-line support calls, uncovering the root causes of incidents and problems
Engaging with clients, providing continuous feedback and updating them about their systems' statuses
Maintaining zero missed service level agreement (SLA) conditions
Identifying root cause of critical incidents and implementing solutions for problems identified

Fulltime

Service Desk Specialist

Robert Half is seeking a highly motivated and driven Service Desk Specialist tha...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ Years of Exp. in Escalated Service Desk
White-Glove/VP/Exec Support
M365, SaaS, AD
Windows/Mac OS Exp. (Blended Userbase)
iOS/Android
ITSM (ServiceNow)
JAMF / MDM + Endpoint Tools
L3 Ticketing
Audio/Visual, VC
MFA

Job Responsibility

Provide Tier 2/3 technical support to end users via phone, email, chat, and in-person interactions, resolving escalated service desk tickets
Deliver white-glove IT support to executives and VIP users, ensuring a high level of responsiveness and discretion
Troubleshoot and support Windows and macOS systems in a mixed-device environment
Manage user accounts, permissions, and access in Microsoft 365, Active Directory, and various SaaS platforms
Support mobile devices (iOS/Android), including setup, troubleshooting, and MDM/JAMF management
Image, configure, deploy, and maintain laptops and desktops, particularly using JAMF for macOS devices
Manage MFA setup, troubleshooting authentication issues, and ensuring security best practices
Coordinate with third-party vendors (e.g., hardware providers, telecom, printers) for issue resolution and service requests

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Senior Critical Environment Technician

As a Senior Critical Environment Technician (CET) in Microsoft’s Cloud Operation...

Location

United Kingdom , Newport

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Diploma, NVQ L3, or equivalent AND extensive experience with mission critical services work/applied learning (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing) OR equivalent experience
Relevant experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field
Possess a valid driver's licence for the Country of the job posting for occasional travel to other Microsoft sites
Be willing to undertake 'on call duty' for out of hours assistance with major incidents
Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
High School Diploma, NVQ L3, or equivalent AND extensive experience in mission critical services (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND significant proficiency in mission-critical services (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience

Job Responsibility

Serve as an operations specialist in one major area of CE operations (e.g., electrical, mechanical, controls, generators) and works on advanced tasks independently
Inspect and supervise critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions and escalate per applicable policies and standards
Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work
Safely and quickly respond to and leads onsite incident response teams for all abnormal conditions that impact operations, and coordinates with other critical facilities professionals to perform corrective repairs without supervision
Enhance, develop new or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to CE operations and incidents
Perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for CE equipment (e.g., electrical, mechanical, cooling systems) and escalate when appropriate
Have a hands-on understanding of how equipment works and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline(s)
Provides consultation to lower-level colleagues in troubleshooting systems and problems
Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], environmental health and safety (EH&S), toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable manner in accordance with applicable federal, state, local, and Microsoft requirements
Embody our culture and values

Fulltime

MS Engineer (L3)

Join NTT DATA as a MS Engineer (L3) and leverage your extensive Managed Services...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
CCNP or equivalent certification
VMware certified Professional: DATA Centre Virtualization
VMware Certified Specialist – Cloud Provider
VMware Site recovery Manager: Install, Configure, Manage
Microsoft Certified: Azure Architect Expert
AWS Certified: Solutions Architect Associate
Veeam Certified Engineer (VMCE)
Rubrik Certified Systems Administrator
Zerto, pure, vxrail

Job Responsibility

Provide exceptional service to clients by proactively identifying and resolving technical incidents
Ensure client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution, product reviews, and operational improvements
Manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions
Mentor junior team members
Work across various technology domains such as Cloud, Security, Networking, and Applications
Conduct necessary checks, apply monitoring tools, and respond to alerts
Log incidents with required detail, analyze, assign, and escalate support calls
Proactively identify opportunities for optimization and automation
Create knowledge articles for frequent tasks/issues and train junior team members

Fulltime

IT Support Specialist

Robert Half is seeking an IT Support Specialist that will be responsible for sup...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ Years of experience
White-Glove/VP/Exec Support
M365, SaaS, AD
Windows/Mac OS Exp. (Blended Environment)
iOS/Android
ITSM (ServiceNow)
JAMF / MDM + Endpoint Tools
L3 Ticketing
Audio/Visual, VC
MFA

Job Responsibility

Provide Tier 2/3 technical support to end users via phone, email, chat, and in-person interactions, resolving escalated service desk tickets
Troubleshoot and support Windows and macOS systems in a mixed-device environment
Manage user accounts, permissions, and access in Microsoft 365, Active Directory, and various SaaS platforms
Support mobile devices (iOS/Android), including setup, troubleshooting, and MDM/JAMF management
Image, configure, deploy, and maintain laptops and desktops, particularly using JAMF for macOS devices
Manage MFA setup, troubleshooting authentication issues, and ensuring security best practices
Coordinate with third-party vendors (e.g., hardware providers, telecom, printers) for issue resolution and service request

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Systems Engineering Specialist – MDM & Endpoint Management

This role focuses on strong hands-on delivery and advanced operational support f...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

10–15 years of experience in Endpoint Management and Mobile Device Management services
Expertise in enterprise MDM/UEM platforms including Microsoft Intune, Ivanti, Manage Engine, and VMware Workspace ONE
Experience managing large-scale device estates across iOS, Android, Windows, and macOS platforms
Expert support for MEM, MAM, MCM, compliance policies, and conditional access
Support for MDM migrations and onboarding activities
Act as L3 escalation for complex device and policy-related issues
Implement security baselines and compliance policies
Support service transitions and customer onboarding activities
Provide technical inputs for assessments, proposals, and solution documentation
Execute endpoint and MDM implementations aligned to defined standards

Job Responsibility

Design, implement, and support enterprise MDM/UEM platforms
Manage large-scale device estates across multiple platforms
Provide expert support for MEM, MAM, MCM, compliance policies, and conditional access
Support MDM migrations and onboarding activities under defined architectures
Act as L3 escalation for complex device and policy-related issues
Implement security baselines and compliance policies as defined
Support service transitions and customer onboarding activities
Provide technical inputs for assessments, proposals, and solution documentation
Execute endpoint and MDM implementations aligned to defined standards
Ensure SLA adherence, service reporting, and operational governance

Fulltime

Manager-Senior Network Specialist

We are seeking a highly skilled Senior Network Specialist to provide 3rd Line su...

Location

India , Pune; Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Minimum of 6 years’ experience in telecommunications or IP networking environments
Strong analytical skills with a structured approach to solving complex technical issues
Proven experience managing high‑severity incidents and working under pressure
Ability to work independently, managing priorities with minimal supervision
Excellent communication skills (written and verbal), with the ability to engage confidently with customers, suppliers and internal teams
In‑depth understanding of TCP/IP, routing, switching, QoS and MPLS VPN technologies
Hands-on experience with at least two of the following: Familiarity with ITIL processes and service assurance frameworks
Strong documentation skills and experience with tools such as Remedy, Cramer and relevant service provider platforms
Ability to work during high-demand periods and manage multiple operational demands
Strong team collaboration and empathy-driven communication style

Job Responsibility

Deliver 3rd Line support for complex LAN and WAN problem tickets, including real-time troubleshooting and service restoration
Provide last-level technical support prior to escalation to vendor TAC teams such as Cisco, Nokia, Juniper and Adva
Collaborate closely with Customer Services, Problem Managers, CSOC, INOC, and other Vodafone technical teams
Ensure all escalations adhere to product and customer guidelines
Support 24x7 technical on-call responsibilities on a rotational basis
Act as a technical escalation point for Problem Managers and, where needed, for 2nd Line teams
Troubleshoot MPLS VPN technologies including L3 VPN, pseudowires, VPLS and related services across Cisco GSR, ASR, Alcatel/Nokia 7750 SR and other platforms
Conduct root cause analysis for complex incidents and escalated faults
Provide input on software, security vulnerabilities and lifecycle management for routers, switches, and network devices
Contribute to improving technology reliability, service availability and operational processes

What we offer

Opportunities to work with cutting-edge technologies across multi-vendor environments
Exposure to global telecom operations and cross-functional collaboration
Skill enhancement through real-time complex incident handling
Professional growth in a highly technical, service‑critical environment
A collaborative workplace where continuous improvement and innovation are encouraged

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Managed Service Technical Specialist Security - L3

Job Description

Job Responsibility

Requirements

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