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At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic Managed Service Intern to join our team in Kuala Lumpur. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change. Our Graduate Support Engineer will join our Managed Service department as part of our Sabio Academy. You will have the opportunity to collaborate with our most highly skilled engineers, rotating across multiple specialist teams and working with a wide range of technologies. We supply valued support to organisations around the globe using a wide range of technologies from traditional phone systems to AI powered chat bots. Our mission is to provide excellent customer service combined with our industry and product expertise to resolve issues for our clients as quickly as possible and sometimes even before they have noticed an issue at all. As a company committed to fostering young talent, we provide opportunities for growth with the potential to transition into a permanent role for those who demonstrate a strong fit.
Job Responsibility:
Creating incidents and requests on behalf of our clients, understanding importance and severity
Keeping the client contact up to date with the progress of their case
Perform troubleshooting and resolve incidents without technical escalation
Turnaround service requests quickly
Monitor client systems and react to critical events
Update Knowledge articles and automated processes to help better serve our clients
Proactively find and progress incidents for our clients
Contribute to continuous improvement initiatives
Requirements:
Qualification in computing science, Technology or related field
Excellent communication skills
Final year students who need internship experience (6 months) or fresh graduates are encouraged to apply
Coping well with pressure
Proactive and self sufficient
Analytical
Focused
Confident
Positive mindset
Nice to have:
Any relevant technical certifications
Exposure to contact centre environments
What we offer:
Remote/Flexible work
Private health insurance
Optical and dental care
22 days paid holiday a year- (this includes three Sabio days)
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