CrawlJobs Logo

Managed Service Intern

sabiogroup.com Logo

Sabio Group

Location Icon

Location:
Malaysia , Kuala Lumpur

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic Managed Service Intern to join our team in Kuala Lumpur. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change. Our Graduate Support Engineer will join our Managed Service department as part of our Sabio Academy. You will have the opportunity to collaborate with our most highly skilled engineers, rotating across multiple specialist teams and working with a wide range of technologies. We supply valued support to organisations around the globe using a wide range of technologies from traditional phone systems to AI powered chat bots. Our mission is to provide excellent customer service combined with our industry and product expertise to resolve issues for our clients as quickly as possible and sometimes even before they have noticed an issue at all. As a company committed to fostering young talent, we provide opportunities for growth with the potential to transition into a permanent role for those who demonstrate a strong fit.

Job Responsibility:

  • Creating incidents and requests on behalf of our clients, understanding importance and severity
  • Keeping the client contact up to date with the progress of their case
  • Perform troubleshooting and resolve incidents without technical escalation
  • Turnaround service requests quickly
  • Monitor client systems and react to critical events
  • Update Knowledge articles and automated processes to help better serve our clients
  • Proactively find and progress incidents for our clients
  • Contribute to continuous improvement initiatives

Requirements:

  • Qualification in computing science, Technology or related field
  • Excellent communication skills
  • Final year students who need internship experience (6 months) or fresh graduates are encouraged to apply
  • Coping well with pressure
  • Proactive and self sufficient
  • Analytical
  • Focused
  • Confident
  • Positive mindset

Nice to have:

  • Any relevant technical certifications
  • Exposure to contact centre environments
What we offer:
  • Remote/Flexible work
  • Private health insurance
  • Optical and dental care
  • 22 days paid holiday a year- (this includes three Sabio days)
  • Employee Assistance Program

Additional Information:

Job Posted:
December 11, 2025

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Managed Service Intern

Technical Project Managed Services Intern

As a Technical Project Managed Services Intern you will be a part of the Custome...
Location
Location
United States , Alpharetta
Salary
Salary:
35.00 - 40.25 USD / Hour
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Pursuing 3rd Year of Bachelors Degree - typically a technical degree specialization (Computer science, project management or related field)
  • Articulate in excellent written and verbal communication skills
  • Experience in customer facing role either remote or face to face
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming)
  • Demonstrated problem solving skills
  • Accuracy in data entry
  • Excellent fluency in language to be supported
  • Experience in a phone based remote role, e-support, e-chat, or similar
  • Familiarity with computer technology
Job Responsibility
Job Responsibility
  • Working from a standard protocol and utilizing documented processes to respond to customer issues
  • Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options
  • Begin to proactively assist customers to avoid or reduce problem occurrence
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Technical Project Managed Services Intern

As a Technical Project Managed Services Intern you will be a part of the Custome...
Location
Location
United States , Alpharetta
Salary
Salary:
35.00 - 40.25 USD / Hour
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Degree
  • 3rd Year of University completed--typically a technical degree specialization (Computer science, project management or related field)
  • Articulate in excellent written and verbal communication skills
  • Experience in customer facing role either remote or face to face
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming, experience with AI)
  • Demonstrated problem solving skills
  • Accuracy in data entry
  • Excellent fluency in language to be supported
  • Experience in a phone based remote role, e-support, e-chat, or similar
  • Familiarity with computer technology
Job Responsibility
Job Responsibility
  • Working from a standard protocol and utilizing documented processes to respond to customer issues
  • Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options
  • Begin to proactively assist customers to avoid or reduce problem occurrence
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Service Delivery Manager - Managed Security

HPE Operations is our innovative IT services organization. It provides the exper...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in managed security services, cybersecurity delivery management, or IT service management
  • Proven track record of managing complex client relationships and delivering managed services
  • Experience working with Security Operations Centers (SOC) or MSSPs is highly desirable
  • Should have managed a team of Cyber Security engineers including SIEM, Vulnerability, IAM, HSM, etc
  • Experience in at least 3 of the below products is desirable: Microsoft Sentinel with Copilot, Microsoft Defender including VA, Thales HSM & Cipher Trust Manager, CyberArk PAM, Nexus Smart ID
Job Responsibility
Job Responsibility
  • Oversee the end-to-end delivery of managed security services, such as threat monitoring, incident response, vulnerability management, endpoint protection, and other cybersecurity services
  • Ensure services are delivered in compliance with Service Level Agreements (SLAs) and established security frameworks (e.g., NIST, ISO 27001)
  • Monitor and measure the performance of managed security services, identifying areas for improvement and ensuring high-quality service delivery
  • Manage and coordinate teams responsible for delivering managed security services, including security analysts, engineers, and consultants
  • Collaborate with internal teams (e.g., SOC, engineering, compliance) to ensure seamless service delivery and resolution of client issues
  • Provide leadership, guidance, and support to team members, fostering a culture of accountability and continuous improvement
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...
Location
Location
India , Pune
Salary
Salary:
Not provided
avaloq.com Logo
Avaloq
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University or higher education degree and/or operational experience in Banking Operations
  • Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
  • Good knowledge of MS Office
  • Good communication with a process-orientation and ability to understand complex situations
  • Pro-active and can-do attitude with a high level of integrity and reliability
  • Great flexibility and willingness to learn
  • Strong operational risk understanding
  • Analytical, communication and flexibility/adaptability skills
  • Availability to work following EMEA shift
  • Fluency in English
Job Responsibility
Job Responsibility
  • Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
  • Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
  • Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
  • Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
  • Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
  • Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
  • Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
  • Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
  • Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
  • Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes
What we offer
What we offer
  • Annual bonus
  • Flexible working
  • Instant recognition
  • Access to Udemy for professional and personal learning
  • Fulltime
Read More
Arrow Right

Service Segment Manager

Responsible for the overall management of a service segment of significant scope...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years in Service Business Management with a proven track record of success
  • First-level and advanced university degree (MBA or equivalent preferred)
  • Established management background leading senior individual contributors and teams
  • Strong understanding of competitive market dynamics, business models, strategies, and processes
  • Organizational design and planning
  • Problem-solving and productivity management
  • Strong communication, negotiation, and relationship management skills
  • Familiarity with financial reporting tools
  • ability to design and interpret reports
  • Program management and change management expertise
Job Responsibility
Job Responsibility
  • Own the overall business success of a defined set of services, solutions, or portfolio segments
  • Establish strategies and business plans to drive profitable growth and Total Customer Experience (TCE)
  • Monitor and manage product/service business metrics (attach, penetration, revenue, TCE)
  • deliver recovery or corrective action plans when needed
  • Identify and implement process improvements across routes to market, delivery, operations, and team productivity
  • Build and foster strong partnerships with Product Business Groups, Alliance partners, Services teams, Regional Business Development Managers, Sales, Solution Partners, and Delivery functions
  • Act as the focal point for functional team issues and resolution
  • Provide direction, leadership, and coaching to direct reports
  • remove barriers to enable success
  • Create a high-performance, growth-oriented, diverse, and rewarding work environment
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive benefits suite supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Customer Service Manager

As the Customer Service Manager, you will play a pivotal role in shaping and enh...
Location
Location
United Kingdom , Chelmsford
Salary
Salary:
40000.00 - 45000.00 GBP / Month
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer experience management, preferably in a professional services environment
  • Outstanding verbal and written communication skills
  • Strong ability to analyse data and translate it into actionable insights
  • A proactive approach to identifying challenges and implementing solutions
  • An enthusiastic collaborator who enjoys working with a diverse range of individuals
Job Responsibility
Job Responsibility
  • Be the main point of contact for resolving day-to-day client issues via phone, email, and other platforms
  • Manage and respond to all online reviews (e.g., Trustpilot and Google) in a professional and timely manner
  • Ensure high levels of client satisfaction by identifying and resolving service issues before escalation
  • Monitor customer service levels and generate regular KPI reports for management review
  • Promote and help embed a 'Client First' culture across the business, including providing Customer Service training and coaching to the wider team
  • Identify trends, recommend service improvements to the Operations Director and implementing process improvements where necessary
  • Maintain accurate records of client interactions and resolutions using customer service software and internal systems
  • Collaborate closely with other teams to ensure a seamless client experience
  • Support with any other duties necessary with the level of responsibility of this role as needed
What we offer
What we offer
  • The office is just a short walk from Chelmsford train station, making your commute a breeze
  • My client has a culture of collaboration and support meaning your ideas will be valued
  • Committed to your development and provide opportunities for advancement
  • Understand the importance of balance and they strive to support their team's well-being
  • Fulltime
Read More
Arrow Right

Customer Service Manager

As the Customer Service Manager, you will play a pivotal role in shaping and enh...
Location
Location
United Kingdom , Chelmsford
Salary
Salary:
40000.00 - 45000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer experience management, preferably in a professional services environment
  • Outstanding verbal and written communication skills
  • Strong ability to analyse data and translate it into actionable insights
  • A proactive approach to identifying challenges and implementing solutions
  • An enthusiastic collaborator who enjoys working with a diverse range of individuals.
Job Responsibility
Job Responsibility
  • Be the main point of contact for resolving day-to-day client issues via phone, email, and other platforms
  • Manage and respond to all online reviews (e.g., Trustpilot and Google) in a professional and timely manner
  • Ensure high levels of client satisfaction by identifying and resolving service issues before escalation
  • Monitor customer service levels and generate regular KPI reports for management review
  • Promote and help embed a 'Client First' culture across the business, including providing Customer Service training and coaching to the wider team
  • Identify trends, recommend service improvements to the Operations Director and implementing process improvements where necessary
  • Maintain accurate records of client interactions and resolutions using customer service software and internal systems
  • Collaborate closely with other teams to ensure a seamless client experience
  • Support with any other duties necessary with the level of responsibility of this role as needed.
What we offer
What we offer
  • The office is just a short walk from Chelmsford train station, making your commute a breeze
  • My client has a culture of collaboration and support meaning your ideas will be valued
  • Committed to your development and provide opportunities for advancement
  • Understand the importance of balance and they strive to support their team's well-being.
  • Fulltime
Read More
Arrow Right

Utilities Service Manager

Would you like to be part of Vital Energi’s Strategy of Growth? If so, we have a...
Location
Location
United Kingdom , Blackburn
Salary
Salary:
Not provided
vitalenergi.co.uk Logo
Vital Energi Utilities Limited
Expiration Date
February 27, 2026
Flip Icon
Requirements
Requirements
  • Knowledge & experience of working with electronic Customer Service systems required
  • Purchasing/ invoicing experience
  • ISO 9001, 14001 & 18001 awareness
  • Computer literate with working knowledge of all Microsoft Office Suite applications
  • Ability to work to deadlines and with minimum supervision
  • A flexible approach to working practices and hours to meet the needs of the role
Job Responsibility
Job Responsibility
  • Provide direction, support and guidance to contract managers and systems support within the department
  • Support the department manager on Heat Trust Audit requirements for Esco contracts
  • Support the Operations and Services Director to advise and update the commercial department with updates for the trading forecast
  • Serve as the main point of contact for clients regarding service performance and escalations
  • Monitor service metrics alongside the Department Manager to track performance and identify areas of improvement
  • Develop, monitor and report on progress with monthly report automation
  • Assist with the development of additional work proposals when requested by clients
  • Assess the current contract portfolio and reallocate the workload across contract managers
  • Implement and improve service delivery processes, tools and procedures
  • Coordinate with Contract Managers and Mobilisation Managers to ensure smooth workflow and communication
What we offer
What we offer
  • Attractive salary plus benefits
Read More
Arrow Right