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Managed Security Services Operations Specialist

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Vodafone

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Location:
Türkiye , İstanbul

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Managed Security Services Operations Specialist is accountable for managing all of the corporate customer security equipments (Checkpoint, Juniper, Fortigate, Palo Alto etc.), security services (Forcepoint, proxy, ips, ssl vpn) and resolving customer incidents or requests during the daily operations.

Job Responsibility:

  • Accountable for resolving corporate customer incidents occurred on VFNET Core Security Devices (Shared Vfnet Firewalls, ips, DDoS, vpn devices etc.)
  • Accountable for resolving corporate customer incidents by configuring Customer security Equipments
  • To response customer incident tickets on Service Desk within agreed KPI’s
  • To resolve customer incident tickets on Service Desk within agreed KPI’s
  • To make customer request tickets on security systems approved by authorised personnel on Service Desk within agreed KPI’s
  • To make root cause analysis and ensure permanent solutions for each ticket
  • Accountable for managing and operating all of the customer firewall devices (Checkpoint, Fortigate, Palo Alto). To ensure to have best service quality level defined in KPI’s
  • Accountable for managing and operating of the customer shared and dedicated Forcepoint, proxy and ssl vpn services
  • To inform and escalate core security device/system problems to third level teams
  • Accountable for designing, planning, implementing and operating of the big corporate customer’s security services
  • To work at customer side in case of urgent customer problems if necessary
  • To take initiative to make new design If a design problem is realized during the fault management process. To trigger sales executive in order to start new process
  • Accountable for following new technologies in order to reach best service level and quality
  • Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations
  • Ensure that work associated risks are assessed and reduced so far as is reasonably practicable
  • Review of the customer service impact analysis shared with the outage
  • Review of the Security service impact analysis shared with the outage
  • Comparison of Security customer service impact analyzes and preparation of action plans
  • Developing an action plan to activate the affected services that should not be affected by the interruption
  • Checking the operability of shared services such as Shared FW , SSL VPN, DDOS services from DRC environment and monitoring their stable operation
  • Making the necessary security definitions for the DRC system to be activated and checking its operability
  • Making the necessary security definitions for customer requests for urgent actions to be activated and checking its functionality
  • Making the necessary security definitions for the activation of customer DRC systems and checking their operability
  • Keeping the BCM documentation up to date and running the BCM scenario once a year

Requirements:

  • Degree qualified in Engineering discipline preferably Telecommunication, Electronics, Electricity or Computer Science
  • Fluent English
  • Excellent problem solving skills
  • Good troubleshooting skills
  • Good team work and interpersonal skills
  • Good communication skills
  • Analytical thinking
  • Hands on experience in related departments
  • Deep understanding of network security, including Firewall, vpn and ips, etc…
  • Deep understanding & troubleshooting of TCP, UDP, IP and IP addressing / subnet masking / design
  • Good understanding of IPS, IDS, Load Balancer
  • Good understanding of Unix, Windows, Network Security
  • Basic understanding of Routing protocols (BGP, OSPF, ISIS)
  • Certification or accreditation in CCNA, CCSA, CCSE, FNSE
What we offer:
  • Vflexy: Flexible Benefits Program
  • Hybrid working kit
  • Ergonomic kit allowance
  • Digital meal voucher
  • Flexible transportation allowance
  • Employee assistance hotline & counselling
  • Comprehensive and flexible private health insurance
  • Discounted price deals for wide range of products & services

Additional Information:

Job Posted:
January 21, 2026

Work Type:
Hybrid work
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