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This role works closely with the mammographers in the departments and coordinates daily operations within the department. The hours are Monday through Friday 08:00 to 4:30. Schedule may vary based on departmental needs. No weekends or holidays.
Job Responsibility:
Track and review each breast imaging report for accuracy
Review any discrepancy with radiologist
Enter the appropriate recommendations and follow-up of every report into the Breast Care Summary within EPIC
Review of all pathology results and malignant staging information for breast biopsy procedures performed at their location
Transcribe these results into the patients Breast Care Summary within EPIC
Contact patients to schedule additional views, technical repeats and imaging guided biopsies recommended by radiologists
Place call comments in Track Rec portion of EPIC and contact provider for additional orders as needed
Responsible for generating daily and weekly reports for review and follow-up in accordance with regulatory agencies
Performs continuous monitoring of outstanding patients to schedule 6-month follow up, Bi-Rad 0 additional imaging, MRI and biopsy recommendations
Answers and screens telephone calls from patients and insurance companies pertaining to coverage of breast imaging studies
Send certified letters as required by Radiology Services policies for patients who have not scheduled appropriate follow-up imaging
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served
Requirements:
High School Graduate
Typically requires two years of experience in customer service, scheduling, and/or administrative support duties
Demonstrate knowledge of medical terminology
Demonstrate strong organizational skills and attention to detail
Proficient problem solving skills
Ability to work independently and in a team environment
Ability to effectively communicate (written and verbal), build rapport and relate to all people
Proficient in the use of Microsoft Office or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software
Must have functional speech, vision and hearing
Must be able to sit for long periods of time
Must be able to lift up to 10 lbs.
Operates all equipment necessary to perform the job
What we offer:
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs