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Maintain Cleanliness and Standards: Ensure the locker rooms, workout areas, pool area, and gym are clean, well-maintained, and in line with spa standards. Guest Interaction: Provide courteous, professional service to all guests, responding promptly to inquiries and ensuring maximum customer satisfaction and comfort. Compliance: Adhere to all Four Seasons policies, procedures, and standards of conduct.
Job Responsibility:
Set up and maintain all areas of the spa, including refreshments, locker rooms, relaxation lounge, fitness center, pool area, and terrace
Handle all guest interactions with the highest level of hospitality, accommodating special requests and resolving complaints swiftly
Assist guests with any inquiries related to spa services
Escort guests to their spa appointments when necessary
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct
Work harmoniously and professionally with co-workers and supervisors
Assist guests with the use and setup of fitness machines, spa areas, locker rooms, and the pool area
Retrieve, fold, and organize towels
Assist with the transport of clean and dirty laundry
Retrieve, deliver, and store products as needed
Maintain the cleanliness and organization of the relaxation area
Assist with collecting dirty laundry from therapists
Regularly clean and sanitize locker rooms, bathrooms, and showers
Perform continuous cleaning and upkeep of the pool area, terrace and fitness center
Ensure constant availability of locker supplies, robes, towels, and sandals
Assist in the washing, folding, and organization of towels and robes
Requirements:
Strong attention to detail and commitment to cleanliness
Ability to work efficiently and multitask in a fast-paced environment
Previous housekeeping or spa experience preferred but not required
Excellent communication and customer service skills
Ability to lift and carry heavy items, including towels and cleaning supplies
Comfortable working in both a team environment and independently
Ability to stand, walk, and bend for long periods
Comfortable lifting and carrying up to 25 lbs (towels, cleaning supplies, etc.)
Ability to work in a fast-paced environment while maintaining a positive attitude
Proficient in English
Nice to have:
Previous housekeeping or spa experience
What we offer:
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide