Majors Customer Success Manager Job at Harvey (New York)

Head of Majors, Customer Success

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in pharmaceutical, life sciences, medical devices industry
Significant senior leadership experience in Customer Success, Account Management or Strategic Accounts within a B2B SaaS, data, analytics or consulting business serving the pharmaceutical industry
Domain knowledge of the global pharma sector — including R&D, clinical development, commercial strategy, market access and competitive intelligence — with credibility in front of senior pharma stakeholders
Demonstrable track record of owning multi-million-pound/dollar ARR portfolios, delivering against NRR, GRR and churn targets in complex, multi-stakeholder enterprise accounts
Proven success leading, scaling and developing CS teams, including hiring, performance management and embedding competency and incentive frameworks
Strong commercial acumen with the ability to translate client outcomes into renewal and expansion revenue, and to build board-ready narratives supported by data
Excellent executive communication skills, comfortable presenting to and influencing C-suite stakeholders both internally and across global pharma clients
Experience operating within or leading transformation programmes (target operating models, segmentation redesign, churn programmes, customer journey redesign)
Right to work in the UK and ability to work from our London office on a hybrid basis

Job Responsibility

Own renewal rate targets across the Majors portfolio, with full accountability for the renewal pipeline and at-risk book
Partner with Sales and Commercial Operations to identify and convert white-space expansion opportunities across our healthcare product suite
Lead executive-level account planning, QBRs and steering committees with C-suite and senior R&D, commercial and CI stakeholders inside global pharma
Lead, coach and develop a team of Senior CSMs and CSMs covering Top 75 and other strategic accounts
raise the bar on pharma domain expertise and consultative engagement
Embed the CS competency framework, leaderboard and bonus model (VRR, Volume Renewal Rate and LOR-based) across the Majors team to drive performance and accountability
Define and deliver a best-in-class customer journey for the Majors segment, from onboarding through value realisation, advocacy and renewal
Lead execution of strategic programmes including re-onboarding sprints, churn defence and Voice of Customer initiatives within the Majors book
Act as the senior voice of the Majors customer inside GlobalData Healthcare, feeding insight into Product, Analyst, Marketing and Consulting leadership
Partner with the Head of Global CS to shape the 2–3 year CS vision in the context of AI disruption in pharma intelligence

Fulltime

Associate Customer Success Manager

Fullpath is a fast growing tech company in the automotive space with hubs across...

Location

United States

Salary:

65000.00 USD / Year

Fullpath

Expiration Date

Until further notice

Requirements

Experience working with digital advertising campaign management and/or Automotive customers strongly preferred, but not required
Strong interest in career development within Customer Success organization
High level of competency working with data to drive business focus and decision-making
Ability to build and implement follow-up processes
Independent problem-solving skills and adaptivity to change
Excellent verbal and written communication skills
Strong work ethic and high energy levels
Legal authorization to work in the United States without the need for employer sponsorship now or in the future
Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity

Job Responsibility

Assisting the Customer Success team with the creation and execution of custom audience lists and campaigns, including dig ad and email marketing campaigns
Supporting the development and delivery of client-specific assets and reports, ensuring accuracy and timeliness
Creating, customizing, and managing Dynamic Payments offers and other promotional materials as required
Monthly support of co-op submission
Case creation and management of inbound cases through a queue
Providing ongoing operational support for Major accounts
Collaborating cross-functionally with internal teams to ensure client requests and project deliverables are executed efficiently and to a high standard
Supporting strategic initiatives by helping manage project timelines, resources, and communications
Monitoring and maintaining task workflows, escalating issues when needed and ensuring smooth handoffs within the Customer Success organization
Continuously identifying opportunities to improve internal processes, automation, and client service delivery

What we offer

Medical
Dental
Vision
Disability
Life/AD&D
EAP
15 vacation days per year to start
80 hours of sick leave
12 paid holidays
paid parental leave

Fulltime

Customer Success Manager, Major Accounts

Fullpath is an AI-first tech company in the automotive space with hubs across th...

Location

United States

Salary:

80000.00 - 88000.00 USD / Year

Fullpath

Expiration Date

Until further notice

Requirements

Must have experience working with Enterprise-level Automotive customers such as large dealer groups or OEMs
Experience in digital advertising with Google AdWords and Facebook Advertising
High level of competency working with data to drive business focus and decision-making
Ability to build and implement follow-up processes
Experience working with CRM systems
Independent problem-solving skills and adaptivity to change
Excellent verbal and written communication skills
Strong work ethic and high energy levels
Legal authorization to work in the United States without the need for employer sponsorship now or in the future
Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role

Job Responsibility

Building the front-line relationship for our customers (dealerships) and liaising with external and internal stakeholders as needed
Executing a framework to communicate ROI proactively - identifying risks and minimize churn
Analyzing our customers' performance based on data and working with the customers to optimize success
Influencing our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health
Collaborating with cross-functional teams to develop plans that meet the needs of our customers and optimizing revenue opportunities
Understanding our customers’ business models and industries to best position adaptive insights to support their business goals

What we offer

Medical
Dental
Vision
Disability
Life/AD&D
EAP
15 vacation days per year to start
80 hours of sick leave
12 paid holidays
paid parental leave

Fulltime

Sr. Customer Success Manager

The Customer Success Manager (CSM) is the post-sales lead role on a given Federa...

Location

United States , Herndon

Salary:

105500.00 - 243000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

General technical understanding of network operation management best practices and networking terminology
Must have strong data analysis and presentation skills
Must have strong communication, interpersonal, and leadership skills and demonstrated a history of high-level achievement in cross-functional organizations
Must be able to adjust communication according to audience
Strong problem-solving skills
Experience with Product Life Cycle, Order Management and Manufacturing
Knowledge of CRM systems, ERP, and/or Enterprise Resource Planning
Ability to organize and implement technical business process solutions
Working experience on tools such as SAP BI, Tableau, PowerBI or similar
Experience with TL9000 metrics, network performance measurement and hardware reliability

Job Responsibility

Focused on Customer Success
Manage all customer escalations as the single customer point of contact for post-sales activities
Monitor, manage, and audit case progress
Oversee customer escalation management
Schedule proactive cases with the Juniper Networks Technical Assistance Center (JTAC) for planned end-user software upgrades and/or major configuration changes
Lead weekly, bi-weekly, monthly customer review meetings
Conduct Service Business Reviews (SBRs)
Track product End of Life / End of Service planning
Track and update asset inventory, contract level, and physical locations to ensure agreement between end-user and Juniper data bases
Track asset recovery management

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Service & Customer Success Manager

This role is critical in defining, governing and continuously improving the proc...

Location

Türkiye , İstanbul

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Minimum 7+ years of experience in Service Management, Customer Success or Managed Services, with team leadership experience
Proven people management experience (coaching, performance follow-up and team development)
Exposure to sales collaboration, revenue protection and customer retention management
Experience in managing enterprise customers and conducting service review meetings
Strong knowledge of ITIL-based service management processes (Incident, Problem, Change, SLA governance)
Accountability for service performance, customer satisfaction and portfolio health
Experience in budget follow-up and cost control within a service scope
Strong stakeholder management and cross-functional coordination skills
Analytical mindset with the ability to track KPIs and translate performance into actionable insights
Excellent written and verbal communication skills

Job Responsibility

Define, govern and continuously improve the processes, standards and operating model required to deliver Vodafone Business Technology Solutions products and services
Accountable for end-to-end service performance, proactive stakeholder engagement and driving measurable customer satisfaction and retention
Act as the central coordination point between customers, operations, IT and cross-functional teams to ensure seamless end-to-end service delivery and sustainable customer success
Contribute to service design and governance frameworks (incident, problem, change and request management)
Define, track and continuously improve operational and customer success KPIs (SLA, OLA, CX metrics, retention indicators)
Proactively manage customer relationships through regular service reviews, performance reporting and structured communication
Lead critical issue management and act as the primary escalation point during major incidents
Identify efficiency, optimization and value-creation opportunities both operationally and financially
Ownership of annual budget planning and follow-up within the service scope
Participate in internal and external audits, ensuring full compliance with contractual, regulatory and governance standards

What we offer

Vflexy: Flexible Benefits Program
Hybrid working kit
Ergonomic kit allowance
Digital meal voucher
Flexible transportation allowance
Employee assistance hotline & counselling
Comprehensive and flexible private health insurance
Discounted price deals for wide range of products & services

Senior Customer Success Manager

Senior Customer Success Managers at Wind River provide continuity and business v...

Location

United Kingdom

Salary:

Not provided

Aptiv plc

Expiration Date

Until further notice

Requirements

10 years of customer-facing experience in a technical role at a software company with similar products and customers
At least 3 years of direct experience as a Customer Success Manager, Technical Account Manager, or a similar role involving license renewals and/or expansion
Demonstrated success in managing the full customer lifecycle, with a clear focus on driving revenue and growth within existing accounts
Strong technical background with in-depth knowledge of embedded, real-time operating systems such as VxWorks
Ability to navigate hybrid cloud architectures and advise on infrastructure optimization
Understanding of container lifecycle management, networking, and security in embedded or edge environments
Familiarity with Enterprise Linux distributions (e.g., Red Hat, SUSE, Ubuntu)
Understanding of how embedded systems interface with cloud platforms, edge computing frameworks, and IoT architectures
Knowledge of secure boot, encryption, access control, and vulnerability management in embedded systems
Proven track record of supporting Global 2000 companies in the high-tech industry

Job Responsibility

Own the full customer lifecycle, with emphasis on revenue retention and expansion. This includes ensuring renewals, identifying upsell opportunities, and driving new license and service agreements
Act as a strategic partner to your customers, understanding their business outcomes and demonstrating how Wind River's products and services can help them achieve their goals. You'll be proactive in “walking the halls”, identifying new business problems they may not realize they have and providing solutions
Be a revenue driver. Scout for new opportunities to expand Wind River’s footprint within existing accounts by deeply understanding customer initiatives and challenges as well as organizational and external impacts
Serve as a customer advocate and a strategic internal resource. Marshal cross-functional teams—including Engineering, Product Management, Professional Services, and Technical Support—to address customer needs and ensure they meet their project milestones and ROI objectives
Prevent churn by monitoring customer health, proactively addressing any concerns, and ensuring a positive, high-value customer experience
Develop customers into positive references, building "customers for life" who are willing to publicly and privately endorse Wind River
Maintain a detailed record of all customer interactions, sentiment, and opportunities in our customer intelligence platform to provide visibility across the organization
Serve as a key partner to Wind River Product and Sales teams with relevant learnings from our major customers that may impact product roadmaps and sales plans

What we offer

Health and life insurance: Wind River provides a company-sponsored life insurance offering x3 base salary cover, from the first day of employment
Income protection: Wind River offers company-sponsored permanent health insurance from the first day of employment
Healthcare: Company-funded healthcare is available to all employees, including vision care and Dental
Holidays: Employees benefit from 25 days of annual holiday, plus 8 public holidays. You will also receive your birthday off!
Wind Gives Back: All employees are encouraged to take advantage of five paid days each year to volunteer with not-for-profit community organisations or activities in their communities
Pension: Employees are auto-enrolled in a Group Personal Pension Plan

Fulltime

Senior Customer Success Manager

The Senior Customer Success Manager will work Axon’s larger customers to build l...

Location

United States , Scottsdale

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent work experience
3-5+ years’ working in a customer-facing role
2+ years working with Enterprise-level customers
Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans
A proven track record of leading process improvements within large organizations
Previous experience tracking product adoption and customer engagement through data-analysis tools
Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
Exceptional organizational, presentation, and communication skills, both verbal and written
Demonstrated ability to deal with change and excel in high-stress situations

Job Responsibility

Engage with your customers through regular calls, business reviews and daily needs
Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform
Create success plans for your customers and document customer progress toward established goals and results
Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned
Communicating major milestones and updates to Sr. Leadership on a regular basis
Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls
Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment
Learn and share industry best practices in order to solve customer needs

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Senior Customer Success Manager

The Senior Customer Success Manager will work Axon’s larger customers to build l...

Location

United States , Seattle

Salary:

99188.00 - 158700.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent work experience
3-5+ years’ working in a customer-facing role
2+ years working with Enterprise-level customers
Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans
A proven track record of leading process improvements within large organizations
Previous experience tracking product adoption and customer engagement through data-analysis tools
Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
Exceptional organizational, presentation, and communication skills, both verbal and written
Demonstrated ability to deal with change and excel in high-stress situations

Job Responsibility

Engage with your customers through regular calls, business reviews and daily needs
Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform
Create success plans for your customers and document customer progress toward established goals and results
Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned
Communicating major milestones and updates to Sr. Leadership on a regular basis
Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls
Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment
Learn and share industry best practices in order to solve customer needs

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

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Majors Customer Success Manager

Job Description

Job Responsibility

Requirements

What we offer

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