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Majors Acceleration Asia Lead

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Microsoft Corporation

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Location:
Singapore , Singapore

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Majors Acceleration Team within Global Customer Success (GCS) drives growth in Majors’ consumption and usage, with priority on Azure Consumed Revenue (ACR) and Copilot/Copilot Chat adoption. The team activates unified programs and partners to scale impact across the segment. We are seeking an experienced Customer Experience – Scale Architect to shape strategy and enable field execution for the Majors segment. In this role, you will partner with sales and partner organizations to accelerate Azure consumption and AI transformation for Enterprise Majors. You will build on existing Azure and Modern Work (Copilot) field motions, scale effective practices across Majors, and share insights to improve customer and field outcomes. Majors is a business defined by scale and speed.

Job Responsibility:

  • Apply technical and business acumen to drive ideation, planning, and execution of Majors strategies, accelerating Azure and Copilot adoption in support of AI transformation
  • Build and maintain relationships across MCAPS and field teams to identify, prioritize, and address onboarding and adoption challenges, particularly for Azure
  • Demonstrate program value and business impact through data, OKRs, and KPIs to inform decision-making
  • Use analytical skills to extract insights from available data to guide strategy and execution
  • Leverage knowledge of Cloud & AI, AI Business Solutions, and Security consumption trends to identify opportunities, mitigate risks, and support field teams with scalable programmatic approaches
  • Drive Unified and Enhanced Solutions execution across Majors to maximize customer coverage and support cloud and AI transformation
  • Deploy programs and strategies to field teams, establishing feedback loops to improve motions, support, and outcomes for Majors customers
  • Collaborate across corporate and field stakeholders to translate leadership direction into actionable plans that align priorities and support organizational change
  • Partner with data teams to enhance reporting and insights, track adoption, and communicate progress and success metrics
  • Advocate for healthy customer outcomes across Resiliency and Security by identifying blockers and sharing feedback to improve programs and execution

Requirements:

  • Bachelor’s degree in Sales, Marketing, Business, Computer Science, IT, Data Science, or related field
  • 10+ years of experience in change management, project management, customer engagement, sales or relationship management, or equivalent experience
  • Broad knowledge of pan-Azure consumption trends and M365 Copilot business dynamics

Nice to have:

  • Experience designing and deploying programmatic strategies to field teams
  • Strong written and verbal communication skills, including the ability to tailor messages for different audiences
  • Ability to work independently while collaborating effectively across teams
  • Proven ability to use data-driven insights to inform strategy and drive business outcomes
  • Demonstrated success delivering results across organizations with strong interpersonal and stakeholder management skills in a global environment
  • Experience leading and landing change through communication and influence
  • Experience working with senior leaders and navigating complex organizations
  • Global program orchestration and execution experience, managing multiple initiatives simultaneously
  • Attention to detail and quality in deliverables
  • Ability to communicate difficult messages constructively and drive solutions
  • Proven ability to balance strategic priorities with operational needs
  • Demonstrated organizational agility

Additional Information:

Job Posted:
February 01, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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