Major Works Manager

At MSV Housing we're committed to making sure our customers have good quality safe homes. This role leads the delivery of Major Works, ensuring customers receive safe, high-quality projects completed on time, within budget, and in line with all regulatory and performance standards. Working closely with internal teams, contractors, and specialist suppliers, the role uses effective systems, data, and planning tools to deliver a transparent, value-for-money service with clear communication throughout. Acting as the lead for complex and high-risk cases, the role resolves escalated customer issues, supports long-term investment planning, and works collaboratively across the organisation to continuously improve customer experience and asset performance. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.