Major Incident Manager Job at Realign (Chicago)

Major Incident / Problem Manager

The Major Incident / Problem Manager will report to the ITSM Manager. The primar...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Professional degree with 5+ years related IT experience
Hands on experience in Managing major incidents
Analyzed incident and problem reports to proactively identify potential issues, proposing and implementing resolutions to reduce incident volume
Proficient in knowledge of the IT infrastructure (hardware, databases, operating systems, Network, Cloud, Virtualization etc) and future IT trends
ITIL 4 Foundation certification mandatory
Has a broad knowledge and understanding of IT concepts and architectures, coupled with proven experience of successfully managing incidents and problems
Has general awareness of the nature of business-critical incidents, and of their implications for the business
Relevant ITIL knowledge and certifications
Experience in managed service preferred

Job Responsibility

Ensures post-review of major problems
Ensures reactive and proactive management of IT problems and known errors
Coordinates efforts of all Problem Analysts, including suppliers and external teams, to ensure timely resolution of problems
Closes all problem records
Owns the Known Error Database and ensures its maintenance
Carries out the Process Manager responsibilities for the Problem Management process
Define and maintain the problem management procedure
Periodically review effectiveness and efficiency of the problem management process
Continuously improve the problem management process
Coordinate between various support teams to identify the root cause of a problem and find a workaround or solution

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Manager, Site Reliability Engineering and Incident Management

Planet DDS is seeking a Manager, Site Reliability Engineering and Incident Manag...

Location

United States , Atlanta

Salary:

118000.00 - 160000.00 USD / Year

Planet DDS

Expiration Date

Until further notice

Requirements

7+ years in SRE, DevOps, or Infrastructure roles
3+ years in Incident Management leadership
Deep understanding of reliability, scalability, and performance optimization
Multi-cloud expertise in AWS, Azure, or GCP
Understanding of DNS, load balancing, firewalls, and compliance frameworks
Knowledge of fundamental cloud security (e.g., identity and access management, firewalls)
Deep understanding of logging and monitoring and security best practices
Strong collaboration and communication skills
Bachelor’s Degree in a relevant major or equivalent years of experience is a plus

Job Responsibility

Lead and mentor a team of SREs and Incident Managers
Foster a culture of reliability, accountability, and continuous improvement
Collaborate with engineering teams to design resilient platform architectures
Oversee the incident response process for outages and service disruptions
Ensure timely detection, escalation, and resolution of incidents
Drive post-incident reviews (PIRs) and root cause analysis
Implement improvements based on lessons learned to prevent recurrence
Mature and enforce best practices for incident response and runbooks
Automate operational tasks to reduce toil and improve efficiency
Maintain observability tools (monitoring, alerting, logging)

Fulltime

Incident Manager

We are seeking a proactive and detail-oriented Incident Manager to take ownershi...

Location

United States , Princeton

Salary:

82.35 USD / Hour

Realign

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field
3–5 years of experience in IT service management or incident management roles
Strong understanding of ITIL framework
ITIL certification preferred
Excellent communication, leadership, and problem-solving skills
Ability to perform under pressure in a fast-paced, 24/7 environment
Experience with service management tools (e.g., ServiceNow, BMC Remedy, Jira Service Management)

Job Responsibility

Manage and coordinate the response to high-impact incidents, ensuring timely resolution and communication
Act as the central point of contact during major incidents, coordinating cross-functional teams and technical resources
Drive root cause analysis (RCA) and post-incident reviews to identify corrective and preventive actions
Maintain detailed incident logs, timelines, and reports for transparency and compliance
Develop and maintain incident management policies, procedures, and workflows
Provide regular updates to senior management and stakeholders on incident status and progress
Collaborate with Change and Problem Management teams to ensure a seamless ITIL service management approach
Lead the continual improvement of incident management processes, tools, and performance metrics

Incident Manager

Ivy Partners est une société de conseil Suisse qui contribue à l’évolution des e...

Location

Switzerland , Genève

Salary:

Not provided

IVY Partners

Expiration Date

Until further notice

Requirements

At least 5 years’ experience in banking environment
Good technical knowledge, understanding of IT infrastructure and banking applications
Good knowledge of IT Service Management processes (ITIL certification would be an advantage)
General understanding of banking activities and operations
Excellent communication and interpersonal skills, able to take coordination role in stressful situations and to convey complex information clearly to both technical and non-technical stakeholders
Established problem solving skills with the ability to quickly understand issues and come up with ideas
Client servicing oriented able to manage relationships with various IT and business stakeholders
Team-player, taking ownership and working in a collaborative way

Job Responsibility

Overseeing the management of the highest priority incidents
ensuring appropriate handling and supporting IT teams from their identification to their resolution
Acting as the primary point of contact in Major Incidents resolution process
ensuring transverse coordination among technical teams (incl. task force conduct), managing end-to-end communication and liaison with Business Lines as well as Tech management
Managing the in-depth review of Major Incidents
supporting Tech managers in root cause analysis, impact assessment and definition of improvement actions
ensuring their presentation at the IT incident committee with Tech top management
Maintaining close relationship and regular interactions with stakeholders in Business Lines
conducting IT Production State Review meetings and providing KPIs, thematic analysis as well as incident reports
Ensuring the coordination of Problem Management activities

What we offer

La bienveillance | Soucieux de nos employés, nous leur garantissons un environnement favorable où chacun est valorisé et se voit offrir des formations et des perspectives d’évolution en Suisse ou à l’international
La confiance | Travailler avec nous, c’est développer un partenariat fondé sur la confiance, le professionnalisme et la transparence à chaque instant
L’innovation | Nous garantissons une transformation numérique efficace grâce à l’innovation technologique couplée à la créativité
La responsabilité | Le collectif est à la base de tout ce que nous entreprenons, et nous prenons cette responsabilité au sérieux en mettant tout en œuvre pour avoir un impact positif

Fulltime

Senior IT Problem & Major Incident Manager

A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Mana...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Experience in the Problem Management practice, 5+ years preferred
Experience in Major Incident Management and Critical Situation Management, 7+ years preferred
Certified in ITIL 4 Foundation (required)
Certified in ITIL 4 Problem Management (preferred)
Certified in ITIL 4 Incident Management (preferred)
Knowledge of ITIL 4 principles and practices
Possess strong analytical and problem-solving skills
Possess strong written and verbal communication skills
Confident in constructively challenging the status quo and influencing stakeholders to achieve optimal outcomes
Proficiency in ITSM tools, ServiceNow a plus

Job Responsibility

Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management processes
Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations
Mentor Major Incident Managers
Conduct Major Incident Reviews
Champion for the problem management practice
Prevent recurrence of problems through effective problem management
Facilitate root cause analysis and methodologies
Ensure effective problem resolution through collaboration
Ensure accurate problem records and known errors
Organise and chair meetings related to the practice

Fulltime

Infrastructure Services Lead

Carrier is seeking an experienced and motivated individual to join the Corporate...

Location

India , Bangalore; Hyderabad

Salary:

Not provided

Beretta Clima Italia

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Computer Science, Management of Information Systems, or related business discipline(s). Master’s Degree a plus
8 - 10 years of major incident management & problem management experience in IT
Strong understanding of Incident &Problem Management methodologies and best practices (ITIL) as well as experience developing and enhancing complex processes
Strong understanding of ServiceNow ITSM Process
Ability to organize and prioritize workflow and to meet established timeframes and deadlines
Self-motivated and proactive individual
Strong organizational, interpersonal, analytical, communication and technical skills are essential
Ability to build and maintain customer relationships, be a team player, meet deadlines and adjust to changing priorities
Individual must be highly motivated, results-oriented with keen attention to detail and able to work in fast-paced environment

Job Responsibility

Manage and lead the Major Incident Management service
Define and implement Major Incident Management processes and procedures
Monitor critical and high-priority incidents to ensure Service Level Agreements are met
Communicate effectively and timely for all major incidents
Facilitate with multiple teams and engage with leadership at various levels
Analyse incident records to identify trends and provide analysis to technical groups and stakeholders
Coordinate with internal teams, suppliers and external parties to resolve major incidents
Maintain documentation of major incidents, including timelines, actions taken, resolutions, and lessons learned
Provide training and technical support on the incident management process
Implement escalation procedures and engage senior management as needed

What we offer

Health insurance
Flexible schedules and leave Policy
Professional development opportunities
Employee Assistance Program

Fulltime