Major Incident Manager Job at Realign (Chicago)

Major Incident Manager

The Major Incident Specialist has the primary responsibility is to ensure consis...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrates Command, Control and Confidence in situations naturally
Seasoned client service orientation and impeccable relationship building skills
Ability to multi-task and prioritize with great attention to detail
Seasoned ability to manage multiple streams of activities
Excellent communication skills and documentation skills
Excellent client liaison and facilitation skills
Execution focused
Ability to work across teams/regions/functions
Ability to work with people at all levels of the organization
Ability to escalate, where required, to ensure outcomes are achieved

Job Responsibility

Ensures service excellence is achieved through managing major incidents for any delivery organization within scope by demonstrating command, control and confidence at all times
Manages bridge participants to ensure alignment with the processes
Takes accountability that the major incident management process is diligently followed, using the agreed tools and methods, within the defined deadlines
Escalates, where required, to ensure outcomes are achieved
Works with other major incident team members in a 24/7 environment, hence adhering to shift plans of the team
Communicates to appropriate stakeholders in a timely fashion
Manages post major Incident activities, thereby ensuring that root cause is investigate
Reviews the performance of the people and process to ensure that it is optimal
Facilitates the service request process, to obtain root cause, performs a major incident review and the creation of any client facing reports, within the committed time frames
Provides coaching and mentoring to junior major incident team members

Fulltime

Major Incident Manager

The Major Incident Manager will play a critical role in the Service Management O...

Location

India , Hyderabad/Pune/Bangalore

Salary:

Not provided

Tech Mahindra

Expiration Date

June 30, 2026

Requirements

Proven experience in Major Incident Management within an ITIL framework
Strong analytical skills with the ability to assess incident impact and prioritize effectively
Excellent communication skills, both verbal and written, for stakeholder engagement
Experience in coordinating cross functional teams to resolve incidents
Ability to work under pressure and manage multiple incidents simultaneously

Job Responsibility

Promptly identify major incidents, assess their impact, and classify them based on predefined criteria
Initiate and lead communication to notify stakeholders about the incident and its potential consequences
Coordinate all resources and personnel required to resolve the major incident, including technical teams and subject matter experts
Escalate incidents as necessary to ensure timely resolution, involving senior management when required
Drive the incident resolution process, ensuring that issues are addressed in a structured and effective manner
Maintain detailed records of incident timelines, actions taken, and resolutions for post incident analysis
Provide regular status updates to stakeholders during the incident and ensure accurate and timely communication throughout the incident lifecycle
Conduct post incident reviews to analyze the incident response, identify areas for improvement, and implement corrective actions
Continuously refine and improve the major incident management process and associated procedures

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Major Incident Manager

The Major Incident Manager will oversee the Major Incident Management process, a...

Location

Romania , Brasov

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Software Engineering or related field preferred
Minimum 1-3 years of experience in a similar role
Strong understanding of the ITIL framework and best practices, with ITIL certification (v3 or v4) preferred
Ability to analyze complex technical issues across IT domains, including infrastructure, applications, networks, and security
Basic knowledge of IT operations tools and systems, including Monitoring Tools & Console, PowerShell on Command Line, SAP & SAP ChaRM, Job Control, and Server Operations across Unix, Windows, and Azure environments
Familiarity with key technologies supporting system integrity, including Network & Network Security, Storage, Middleware, File Transfer & Archiving, Application Support, Database Management (Oracle, MSSQL), and Java Platform (PKS) for deployment and integration
Strong communication skills, both written and verbal, to engage with technical and non-technical audiences
Excellent interpersonal and presentation skills for effective stakeholder interactions
Leadership and coordination skills to guide cross-functional teams and ensure efficiency under pressure
Excellent command of both spoken and written English

Job Responsibility

Inviting all relevant parties, including fault clearance teams, affected areas, and stakeholders, to the Major Incident Conference or Call, ensuring adherence to the client's fault clearance criteria
Announcing incident dates to all involved parties via telephone
Ensuring a seamless process for the swift resolution of major incidents while maintaining high-quality incident processing standards
Providing transparency from the beginning of the incident, covering business impact, incident history, current analysis status, and ongoing updates throughout the fault clearance process
Designing and activating notifications to keep the client's staff informed
Conducting risk assessments, making decisions, and prioritizing troubleshooting measures while ensuring visibility of potential or actual effects
Actively monitoring and following up on agreed incident resolution measures, initiating escalations when progress is insufficient
Evaluating and analyzing all resolved major incidents
Developing and documenting measures for integration into downstream processes such as problem management, change management, availability management, and cybersecurity
Reviewing and approving Major Incident QuickCodes

What we offer

Smooth integration and a supportive mentor
Choose from Remote, Hybrid or Office work opportunities
Different working hours to suit your needs
Sponsored certifications, trainings and top e-learning platforms
Private Health Insurance
Individual coaching sessions or accredited Coaching School
Epic parties or themed events

Senior IT Problem & Major Incident Manager

A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Mana...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Experience in the Problem Management practice, 5+ years preferred
Experience in Major Incident Management and Critical Situation Management, 7+ years preferred
Certified in ITIL 4 Foundation (required)
Certified in ITIL 4 Problem Management (preferred)
Certified in ITIL 4 Incident Management (preferred)
Knowledge of ITIL 4 principles and practices
Possess strong analytical and problem-solving skills
Possess strong written and verbal communication skills
Confident in constructively challenging the status quo and influencing stakeholders to achieve optimal outcomes
Proficiency in ITSM tools, ServiceNow a plus

Job Responsibility

Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management processes
Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations
Mentor Major Incident Managers
Conduct Major Incident Reviews
Champion for the problem management practice
Prevent recurrence of problems through effective problem management
Facilitate root cause analysis and methodologies
Ensure effective problem resolution through collaboration
Ensure accurate problem records and known errors
Organise and chair meetings related to the practice

Fulltime

Major Incident / Problem Manager

The Major Incident / Problem Manager will report to the ITSM Manager. The primar...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Professional degree with 5+ years related IT experience
Hands on experience in Managing major incidents
Analyzed incident and problem reports to proactively identify potential issues, proposing and implementing resolutions to reduce incident volume
Proficient in knowledge of the IT infrastructure (hardware, databases, operating systems, Network, Cloud, Virtualization etc) and future IT trends
ITIL 4 Foundation certification mandatory
Has a broad knowledge and understanding of IT concepts and architectures, coupled with proven experience of successfully managing incidents and problems
Has general awareness of the nature of business-critical incidents, and of their implications for the business
Relevant ITIL knowledge and certifications
Experience in managed service preferred

Job Responsibility

Ensures post-review of major problems
Ensures reactive and proactive management of IT problems and known errors
Coordinates efforts of all Problem Analysts, including suppliers and external teams, to ensure timely resolution of problems
Closes all problem records
Owns the Known Error Database and ensures its maintenance
Carries out the Process Manager responsibilities for the Problem Management process
Define and maintain the problem management procedure
Periodically review effectiveness and efficiency of the problem management process
Continuously improve the problem management process
Coordinate between various support teams to identify the root cause of a problem and find a workaround or solution

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Hs&qa Incident Manager

We are looking for a Health & Safety / Quality Assurance Incident Manager to str...

Location

United Kingdom , Newbury

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Significant experience leading serious incident investigations and major incident response within telecoms, construction or other high risk, fast paced operational environments
Strong working knowledge of Health & Safety legislation and industry standards (e.g., CDM, RIDDOR, HSG245), with the ability to translate requirements into practical, operationally effective controls
Expertise in structured investigation methodologies, with the capability to analyse complex data, identify root causes and drive meaningful, measurable improvement actions
Excellent communication and influencing skills, able to challenge constructively, engage senior leaders and hold suppliers to account while maintaining strong collaborative relationships
Proven experience working across multi contractor environments, partnering with supply chain organisations and cross functional teams to embed consistent standards and shared ownership of safety and quality

Job Responsibility

Lead the end to end management of all Health, Safety and Quality incidents, ensuring accurate capture, timely escalation, compliant reporting (CDM, RIDDOR, HRB) and robust investigation of all events, from near misses to major incidents
Coordinate real time incident response, including scene preservation, stakeholder notification, initial triage and early engagement with Legal, SCM and other critical functions
Oversee and quality assure complex investigations, ensuring evidence based analysis, clear causal findings and actionable recommendations, with corrective and preventative actions tracked through to verified closure
Own incident governance and intelligence, maintaining a high quality incident database, analysing trends and emerging risks, and converting insights into targeted prevention programmes and safer ways of working
Drive supplier and internal accountability, reviewing incident performance, investigation quality and compliance, and leading cross supplier learning to embed consistent standards and continuous improvement
Champion a culture of openness, early escalation and prevention

What we offer

up to 28 days off plus bank holidays
paid time for charity work
discounts
vouchers
pension plan
learning tools
parental leave policies

Fulltime

Incident Manager

As an Incident Manager, you will be a part of the Sysco Information Technology S...

Location

United States , Houston

Salary:

Not provided

Sysco

Expiration Date

Until further notice

Requirements

5+ years of experience in IT Support handling emails, incidents and phone calls supporting technology products
3+ years of experience in playing the role of an Incident Manager and/or leading a support team
Superior English language and communication skills - both written and verbal
Skills with the ability to articulate technical solutions for both technical and non-technical audiences
Highly motivated, self-directed and responsible contributor
Ability to direct cross-functional resources through incident life cycle
Technical knowledge and experience working with Windows/Linux environments, Cloud environments, SQL, Active Directory, Scripting, etc.
Network troubleshooting knowledge including LAN/WAN, DHCP, TCP/IP, Firewalls, and Routing Cloud Services/Platforms
Monitoring tools such as Dynatrace, New Relic, DataDog, Nagios and Splunk
Bachelor's degree in computer science, information technology or equivalent

Job Responsibility

Lead, own and drive incident management bridge calls and chats with support teams, application development teams, infrastructure teams’ business teams, and senior leadership with the purpose of remediating major incidents
Establishing strong command and control of an incident, establishing clear accountability/ownership and methodical evaluation of complex issue scenarios
Applying technical/environmental knowledge and experience to develop and drive appropriate tasks, forming paths to resolution
Effectively verbalize, document, communicate and facilitate the identification, handling, status reporting, solution options and alternatives, change implementation of various incidents and problems reactively and proactively identified in the IT environment, and effectively bring them to resolution and/or closure
Understand the Service Levels, determine the criticality of incidents, ensure incidents are addressed within agreed SLAs by the service owners, and taking follow-up actions until incidents are resolved
Ensure the correct resources are working on the resolution of major incidents appropriate to the severity and identify when escalation is required and trigger such escalation accordingly
Work closely with Service Owners to deliver a clear, concise picture of incidents and the short-term remediation applied
ensure problem prevention methods and mitigation strategies are continually applied to improve application availability and make recommendations on long-term solutions
Effectively document analysis, business cases, solution strategies, incident and problem tracking, processes, procedures, and knowledge articles associated with implementing fixes and solutions to existing or predicted IT incidents and problems
Facilitate analysis and review meetings and provide recommendations to service owners and platform owners to improve practices, service availability and IT services

Fulltime

Staff Program Manager, Incident Management - AV Development

Staff Program Manager, Incident Management – Autonomous Vehicle Development At ...

Location

United States , Milford, Michigan; Remote; San Francisco, California

Salary:

134700.00 - 245000.00 USD / Year

General Motors

Expiration Date

Until further notice

Requirements

Deep knowledge of incident response frameworks in AV, mobility, or other complex, safety-critical environments
7+ years in incident management, including experience as an Incident Commander or lead responder
3+ years of people leadership experience
Proven ability to stay calm, clear, and precise during high-pressure escalations
Experience briefing senior leadership in real time
Demonstrated experience training teams and reinforcing safety culture
Ability and willingness to participate in a 24/7 on-call rotation

Job Responsibility

Own the incident response vision, roadmap, playbooks, escalation models, and quality standards for AV operations
Align engineering, operations, safety, legal, and executive partners around clear, disciplined incident response processes
Manage and mentor Incident Response Specialists
drive accountability, growth, and team cohesion
Foster a culture rooted in safety, precision, continuous improvement, and psychological safety
Oversee the response for major incidents affecting the AV fleet to minimize safety and operational impacts
Provide executive-level clarity during fast-moving events while ensuring disciplined, real-time response operations
Serve as an escalation point for critical, fleet-impacting, or reputationally sensitive incidents
Partner closely with technical experts to diagnose issues across software, hardware, and systems
Coordinate response efforts with engineering, operations, safety, legal, communications, and executives

What we offer

Health and wellbeing benefit programs
medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays

Fulltime

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Major Incident Manager

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