Major Incident Management

• Ensure incident lifecycle data is accurate, complete, consistent and available
• Steers & guides the team to deliver change activity, provides regular updates to stakeholders including progress, risks & issues
• Demonstrate outstanding customer advocacy & ensure seamless service from incident escalation through to resolution and root cause identification

• Triage / Prioritise incidents
• Facilitate Service Recovery
• Facilitate Business Engagement
• Issue Major Incident Notification (MINs)
• Contribute to Incident / Major Incident Reviews
• Execute the Incident Management Practice
• Participate in the Management Escalation Call (MEC) process
• Experience of Incident Management in a multinational company
• Excellent written and verbal communication skills
• Experience of engaging with colleagues across the group including senior peer managers
• Experience of making considered decisions with factual & coherent recommendations
• Experience of Implementing globally consistent incident management processes
• Experience of providing proposals to improve the process

Strong candidates with less experience will also be considered

• Opportunities, support and rewards
• Continuous professional development
• Flexible working
• Opportunities to grow within an inclusive and diverse environment