Major Incident Analyst

The Major Incident Analyst is a varied, challenging and exciting role. This role is responsible for ensuring that Major Incidents are managed effectively to restore normal service operations as quickly as possible while minimising business impact. It will involve working closely with both internal and external stakeholders and is targeted at supporting the delivery of a high-performance and reliable IT capability worldwide. The role is responsible for delivering services aligned to the ITIL framework and has a role to play in maintaining compliance with ISO20000. It is a hybrid position based in Hartlepool and requires participation in a 24x7x365(6) on-call rota.