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Major & Complex Loss Adjuster

United Kingdom, Scotland 65000.00 - 90000.00 GBP / Year · Job Posted August 28, 2025
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Job Description

Responsible for managing complex claims ranging from flood damage resulting in Business Interruption to claims associated with catastrophic events. A senior role within the Major Loss & Complex Loss Team with opportunities for professional growth and industry recognition.

Job Responsibility

  • Managing more technical and complex claims
  • delivering a high quality, professional service to clients
  • managing an active caseload of predominantly commercial claims over 100k in value
  • addressing material damage and business interruption matters
  • collaborating with other business streams and third parties
  • investigating thoroughly
  • promoting the business and advocating ways of working

Requirements

  • ACILA or similar with the desire to continue learning and/or full qualifications
  • extensive knowledge and understanding of FSA procedures and TCF initiatives
  • extensive technical knowledge within the adjusting arena at a complex loss level
  • understanding of Client SLA compliance/productivity/quality requirements
  • able to embrace technology and be proficient in MS Office suite
  • the ability to influence key personnel
  • someone who can inspire others to deliver excellent service to differing people, with differing expectations, in a range of commercial environments
  • a sound understanding of financial aspects coupled with the ability to lead others to achieving agreed targets
  • a full UK driving licence, with the willingness to travel to regional offices when required
  • a high achiever, capable to presenting the product to its best advantage
  • a desire to deliver excellent service

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