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The Maitre’D is the person primarily in charge of FOH operations during the execution of any event. The Maitre’D is not a working server but is the leader of the team responsible for assuring the guests of honor and close family are well taken care of throughout the event. Final accountability for all FOH steps of service and quality control rests on the Maitre’D. Must be professional, polite, and reliable.
Job Responsibility:
Constant communication with the Operations Manager, Head Server, Captain and Sales throughout the event
Communicate issues with room set-up to Set-Up Manager and/or Operations Manager
Serve food and/or beverages to guests of honor when the head table server is occupied
prepare and serve specialty dishes at tables as required
Adhere to company policy and State and Federal regulations regarding service of alcohol
Follow Food Safety, Health Department, and ServeSafe standards
Maintain personal hygiene and professional dress code
Maintain professional facility image including cleanliness, proper uniforms, and appearance standards
Work to resolve any guest complaints with urgency
Requirements:
Minimum age requirement of 18 years
Minimum 3 years+ of experience in full-service, fine dining restaurant
Must be able to stand and work 8 hour shifts
Must be available to work weekends and holidays
Understand and respond to employee and guest verbal requests and visual cues in a loud and extremely busy environment
Customer service oriented attitude with strong hospitality skills
Able to work flexible work schedule including nights, weekends and holidays
Able to bend, squat and lift up to 50 lbs. regularly and continuously