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The Maitre’ D is the person primarily in charge of FOH operations during the execution of any event. The Maitre’ D is not a working server but is the manager of the team responsible for assuring the guests of honor and close family are well taken care of throughout the event. Final accountability for all FOH steps of service and quality control rests on the Maitre’ D. Must be professional, polite, and reliable.
Job Responsibility:
Constant communication with the Head Server, Captain throughout the event
Communicate issues with room set-up to Set-Up and Cleaning Manager and/or Operations Manager
Serve food and/or beverages to guests of honor when the head table server is occupied
prepare and serve specialty dishes at tables as required
Adhere to company policy and State and Federal regulations regarding service of alcohol
Follow Food Safety, Health Department, and ServeSafe standards
Maintain personal hygiene and professional dress code to comply with Food Division and Health Department standards
Maintain professional facility image including cleanliness, proper uniforms, and appearance standards
Work to resolve any guest complaints with urgency
Maitre d will be responsible for closing the building at the conclusion of scheduled shift
Requirements:
Must be at least 18 years of age
A high school diploma or equivalent preferred
At least one (1) year of experience in high volume atmosphere
Able to stand and exert well-paced mobility in limited space for up to four (4) hours
Able to understand and respond to employee and guest verbal requests and visual cues in a loud and extremely busy environment