Maître d'

• Manage the cloakroom and oversee guest belongings with the utmost care and discretion
• Act as a floating manager during service: circulate through the dining room, entertain guests, monitor their satisfaction, and proactively anticipate needs
• Build and maintain lasting relationships with guests, recognising VIPs and regular clientele, and ensuring their preferences are remembered and respected
• Support the management team by checking guest satisfaction throughout service and escalating concerns where appropriate
• Handle any issues or complaints with diplomacy and efficiency, ensuring prompt resolution and guest reassurance
• Print and prepare daily menus, service reports, and guest lists, ensuring accuracy and presentation
• Manage reservations and guest communications through the 7Rooms system
• Handle payments, including deposits, and send secure payment links when required
• Oversee point-of-sale transactions using the Horizon POS system
• Answer and manage telephone calls and emails with professionalism and efficiency
• Demonstrate in-depth knowledge of the menu, beverages, and pairings to confidently advise and guide guests
• Maintain a thorough understanding of the restaurant’s identity, design, suppliers, and ethos in order to communicate its values to guests
• Inform and guide guests regarding current offers, private dining options, and minimum spend policies for event hire
• Assist the front-of-house team with opening and closing duties, ensuring readiness and precision at all times
• Guarantee that the restaurant remains guest-ready, pristine, and perfectly presented throughout every service
• Uphold and embody flawless grooming and presentation standards at all times

• Demonstrated experience as a Maître d’, Head Host/Hostess, or senior front-of-house role within a Michelin-starred or luxury hospitality environment
• Outstanding interpersonal and communication skills with a refined guest-first mindset
• Strong leadership presence, able to support and work seamlessly with the management team
• Confident in using 7Rooms and Horizon POS (or equivalent systems)
• Proven ability to manage high-volume service while maintaining calm, poise, and attention to detail
• Comprehensive knowledge of fine dining service protocols, food, wine, and beverage pairings
• Highly organised with strong problem-solving skills and the ability to anticipate guest needs
• Impeccable personal grooming and professional presentation
• Flexibility to work varied hours, including weekends, evenings, and holidays

Tronc Excess avalible