Maitre'D/Duty Manager - Members Dining Job at 14forty (London)

Job Description

We're looking for an experienced Maitre'D/Duty Manager with a love of delivering high-end guest experiences to join the passionate hospitality team at The All-England Lawn Tennis Club (AELTC) Wimbledon. AELTC is one of the world’s most iconic sporting locations serving as a private Members Club during 50 weeks of the year and then, for two weeks, hosting The Championships – the world’s premier grass court tennis tournament. As the Maitre’D/Duty Manager, you'll play a pivotal role in ensuring that guests enjoy flawless dining experiences from overseeing restaurant operations and managing reservations, to working closely with our culinary team, and leading our service team to deliver unparalleled hospitality within a world class sporting environment!

Job Responsibility

Setting the standard for exceptional hospitality, ensuring each member and guest receives personalised attention and impeccable service
Leading, supporting, and empowering the waiting team including training and guidance
Cultivating strong relationships with members, anticipating their needs and addressing any concerns or special requests with professionalism and efficiency
Efficiently managing reservations, orchestrating seating arrangements and accommodating member requests seamlessly using reservation management software
Overseeing restaurant floor operations during service hours, ensuring smooth service flow, timely seating, and swift resolution of any issues that may arise
Liaising with kitchen staff to facilitate the timely preparation and delivery of food orders, communicating guest preferences and any menu adjustments effectively
Handling administrative tasks efficiently, including staff scheduling, inventory management, and financial reconciliation, ensuring accuracy and compliance at all times

Requirements

Proven experience in a similar Duty Manager role within a high-end restaurant or private members club
Exceptional leadership abilities with a talent for motivating and inspiring a team
Outstanding interpersonal and communication skills, with a focus on building rapport with members and their guests
Proficiency in reservation management software and basic computer literacy
Extensive knowledge of food and beverage, including expertise in wine pairing
Meticulous attention to detail and a dedication to delivering flawless service
Ability to thrive in a fast-paced environment and remain composed under pressure
Flexibility to work evenings, weekends, and holidays as needed

What we offer

Bonus
Healthcare
Wellbeing support
23 days' annual leave plus bank holidays
Life assurance
Meals on duty
Birthday off
Holiday purchase scheme
Aviva Digicare
Medicash (dental, optical, therapy treatments)
24/7 Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
2 days additional leave after returning from maternity leave
Day off for your baby's first birthday
Enhanced family leave
Shopping, entertainment, and travel discounts
20% off Nuffield Health and 10% off PureGym memberships
Pension scheme
Preferred rates on salary finance products
Professional subscriptions
Ongoing training and structured career pathways

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Maitre'D/Duty Manager - Members Dining

Job Description

Job Responsibility

Requirements

What we offer

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