This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Responsible for painting and providing a wide variety of Maintenance Repairs of the highest quality referred to as “Service Requests / Preventive Maintenance Request”. Responsible for the routine scheduled Preventive Maintenance (PM) of the mechanical equipment as assigned. This position requires extensive guest contact; the service and attitude must be of the highest standards, quality and professionalism. This position is empowered to exceed expectations and provide a solution to any challenge the guest may encounter doing their stay, which will promote return visits and build brand recognition. Responsible for responding to “House Calls” (internal request for services) with the same level of service.
Job Responsibility:
Perform “Guest Requests” as assigned
Respond to “Guest Requests” within 15 minutes / House Calls within 30 minutes
Perform “House Calls” as instructed
Track calls in HotSOS
Communicate completion criteria to dispatch
Perform routine scheduled PM’s on assigned guestrooms and public areas and document in HotSoS
Perform routine inspections and repairs on VIP rooms within a timely manner
Maintain the cleanliness and organization of assigned shops, mechanical areas, tool carts and tools
Report any unsafe conditions to manager immediately
Support and ensure compliance with all policies and procedures
Conduct troubleshooting, programming and replacement of guestroom televisions and associated equipment
Conduct repairs and maintenance to plumbing, electrical, mechanical equipment, and facility as needed or assigned
Track all associated inventory and maintain established inventory level
Conduct walk throughs of hotel and surrounding grounds for lighting, quality, safety and general condition and complete any associated documentation
Requirements:
Must have basic painting skills that include but not limited to working with paint, stains, enamels, epoxies, and coatings
Must have basic skill for furniture repair and touch up
Must have working knowledge of installation and repair of wall covering
Must have working knowledge of drywall, drywall repair, mud and taping
At least 2 years in the hospitality or service industry preferred
High School graduate or Technical/Trade School preferred
Must be authorized to work in the United States
Must have valid Driver’s license and meet resort driving standards
Must be able to drive guests safely in extreme weather conditions (rain, wind, fog)
Must understand the usage of hand tools and some power tools
Must be able to read, write and speak English
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Basic mathematical skills
Must be able to work in a fast-paced environment
Must have excellent listening and communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and colleagues
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Nice to have:
At least 2 years in the hospitality or service industry preferred
High School graduate or Technical/Trade School preferred